Evil companies and marketing lies
So here is my rant:
<rant>
What bothers me most is the arrogance and disconnect most of these evil companies have between their marketing departments and their customer service/business direction.
Customers don't pay as much attention to print, radio, or television advertising, because we all had a bad experience with a company's product/service.
Their marketing told us we were buying product "A", which would fix problem "X", but we found out the hard way that product "A" does not fix problem "X", and was probably never designed to do so in the first place. It is only marketing. It was only a lie!
So after difficulty connecting with untrusting consumers, we move into the new world of social media. One would hope that these evil companies would learn not to violate their customers trust, choosing instead to invest in long term relationships (and, in fact, some better companies are doing so), but the majority of these evil companies are continuing with their same poor strategies, willfully violating consumer trust for short term gain, thus squandering all the benefits and opportunities of this new form of comunication.
Public trust is of little relevance (ie. value) when such evil companies hold near monopolistic power, investing our dollars into corrupt laws and fancy marketing, rather than quality products, helpful customer service, fair and accurate billing, and simple and honest marketing.
Why pay money to gain my trust, when you don't value my trust to begin with?!
It's really like dating an abusive girlfriend who tells you she loves you, but treats you like *****.
I'd rather see an ad tell me the truth than a clever lie!
If a company is evil, they should just say " I'm sorry we were evil, we will be making necessary changes over the next year to fix or problems and regain your trust. We realize we aren't a valuable company without you, our customers." if they are unwilling to own up to their issues, and stop being evil, they should just shut the h*ll up and stop advertising lies. If an evil company really doesn't care about their customers, they should just be honest about it and stop wasting their money trying to convince us otherwise. This is just one more reason why we have all become so cynical. We have learned that the world will say one thing and do another.
If companies like BP, Chase, AT&T, etc. already own a majority of their market anyway, and we have difficulty finding preferable alternatives, they really should have less incentive to lie. We are stuck either way! Why not at least be honest?! I don't get it!
If the girlfriend wants to be a b*tch, why does she even bother pretending to be a saint?!
<\rant>
