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AT&T Confirming Shipment of iPhone 4 Pre-Orders
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I suggest being patient. Are you capable of that?
I placed my order at 12:45 PST on the 15th and I have gotten no word of shipping as of yet. Also it says placed on the 16th. What should I do?
Ordered 5:30AM EST on June 15 on ATT premier/business site. Order went to processing, was never backordered, then got this email today about it being shipped:
We shipped your recently placed AT&T Premier order.
If you pre-ordered the iPhone 4, it is staged for pickup by our shipping carrier. Because of unprecedented volume, it may be as much as 72 hours before the carrier can provide any detailed information to you. Please don't be concerned if you visit the carrier's site and specific information about your order is not provided. The information will be updated when the carrier picks up the order at our warehouse.
Your tracking number is shown below:
Web Order number: xxxxxxxxx
Your FEDEX tracking number is:
xxxxxxx
To track your shipment(s) online, follow the link to the FEDEX website
FEDEX
How to Activate Your iPhone:
1. Charge your phone/device following the instructions provided in the user's guide.
2. Power on your phone/device.
3. Call 1-866-499-8008 Monday-Friday from 8:00 a.m.9:00 p.m. Eastern Time or Saturday from 11:00 a.m.8:00 p.m. Eastern Time to activate your phone/device. You may be asked for any of the following information:
* Wireless Phone Number
* AT&T Premier Order Number
* 15 digit IMEI number
* 20-21 digit SIM card number
Follow these additional activation steps for your iPhone:
1. Download and install the latest version of iTunes from www.apple.com/iTunes to your Mac or PC.
2. Connect iPhone to your Mac or PC using the included cable and dock.
3. Follow the onscreen instructions to sync your iPhone.
Visit http://manuals.info.apple.com/en/iPhone_User_Guide.pdf to view the iPhone User's Guide.
We appreciate your business and look forward to having you as a customer.
Thank you,
The AT&T Premier Team
You all should have been camping out at your keyboard like me Tuesday morning... now you'll have to camp out at the store
We shipped your recently placed AT&T Premier order.
If you pre-ordered the iPhone 4, it is staged for pickup by our shipping carrier. Because of unprecedented volume, it may be as much as 72 hours before the carrier can provide any detailed information to you. Please don't be concerned if you visit the carrier's site and specific information about your order is not provided. The information will be updated when the carrier picks up the order at our warehouse.
Your tracking number is shown below:
Web Order number: xxxxxxxxx
Your FEDEX tracking number is:
xxxxxxx
To track your shipment(s) online, follow the link to the FEDEX website
FEDEX
How to Activate Your iPhone:
1. Charge your phone/device following the instructions provided in the user's guide.
2. Power on your phone/device.
3. Call 1-866-499-8008 Monday-Friday from 8:00 a.m.9:00 p.m. Eastern Time or Saturday from 11:00 a.m.8:00 p.m. Eastern Time to activate your phone/device. You may be asked for any of the following information:
* Wireless Phone Number
* AT&T Premier Order Number
* 15 digit IMEI number
* 20-21 digit SIM card number
Follow these additional activation steps for your iPhone:
1. Download and install the latest version of iTunes from www.apple.com/iTunes to your Mac or PC.
2. Connect iPhone to your Mac or PC using the included cable and dock.
3. Follow the onscreen instructions to sync your iPhone.
Visit http://manuals.info.apple.com/en/iPhone_User_Guide.pdf to view the iPhone User's Guide.
We appreciate your business and look forward to having you as a customer.
Thank you,
The AT&T Premier Team
You all should have been camping out at your keyboard like me Tuesday morning... now you'll have to camp out at the store
Ordered in person from the AT&T store on the 15th. For some reason it shows that I ordered it on the 16th.
Same here, but I do have a paper receipt with an order date of the 15th. I think I might just go wait in line on the 24th and show them my pre-order receipt.
ATT is a big screw-up. Mine was ordered on the 15th (I was at 9 am in the store but of course all computers broke sown and it was than manually entered in the evening so I missed the cut-off point) and it was never backordered... No shipment yet...
Oh well, just a phone.
Why the need to call AT&T to activate
I just shipping confirmation email. It says under "How to Activate Your Iphone:
3. Call 1-866-499-8008 Monday-Friday from 8:00am - 9:00pm.......to activate your phone/device."
It then goes on to tell you to connect it to iTunes.
Of course, in my order confirmation email I got a link to click on to activate the phone, so perhaps this is just an extra step in order to avoid someone stealing your shipment and activiting the phone.
I never had this step when I ordered from Apple.
I just shipping confirmation email. It says under "How to Activate Your Iphone:
3. Call 1-866-499-8008 Monday-Friday from 8:00am - 9:00pm.......to activate your phone/device."
It then goes on to tell you to connect it to iTunes.
Of course, in my order confirmation email I got a link to click on to activate the phone, so perhaps this is just an extra step in order to avoid someone stealing your shipment and activiting the phone.
I never had this step when I ordered from Apple.
I'm just curious if someone can answer this for me, if I placed my pre-order on June 15th 1:50PM PST, should I have been one of the 600,000? I got an email confirming the order less than a minute after ordering, but AT&T's site says my order was placed on the 16th. Does that mean I'm part of the second batch (July 2nd)?
That sounds like my situation; sounds like we are in the same boat.
But I don't have a paddle.
And we're on that creek that starts with an 'S'.
I just got the same email as above.
notice if you are a premeir customer the order number on your status screen will be different than the real order number.
The premeir order number seems to be converted to a regular ATT order number. So there is another layer premeirs must go thru.
I order
6/15 530am EST
shipping notice 6/21 1009am EST
notice if you are a premeir customer the order number on your status screen will be different than the real order number.
The premeir order number seems to be converted to a regular ATT order number. So there is another layer premeirs must go thru.
I order
6/15 530am EST
shipping notice 6/21 1009am EST
i placed my order on the 15th @ 5am and it said i ordered on the 16th too.i called to find out why and a few reps told me to disreguard the order date on ur order status cuz thats when it was processed.what matters is the time stamp.the only thing the reps can see is exactly when you ordered it, so its in their systems but i still got no shipping confirmation...
Strange. Welp, if we get ours July 2nd its not a big deal, at least we get it before the 14th.
A great question. Is this actually necessary? I can't imagine calling on iDay will be a great experience. Might as well leave the phone on hold, make dinner, and fly to Europe and back.
Does anyone that works at AT&T know the answer?
I hope Apple lets the FedEx shipments arrive early. It would be some nice publicity to counter the big Google/Verizon event.
I walked into an AT&T store on the 15th around 2PM and the whole process took 20 minutes to complete...
Thus far, I'm getting the same in limbo status as a few others. It says the status is "In Progress", yet I have a ship date on the 19th. I also have a tracking # that doesn't show up in FedEx's system. Must mean that my order is on its way to FedEx!
Thus far, I'm getting the same in limbo status as a few others. It says the status is "In Progress", yet I have a ship date on the 19th. I also have a tracking # that doesn't show up in FedEx's system. Must mean that my order is on its way to FedEx!
awesome...
My order shows shipped on 06/17...too bad it will be held until the 24th. Ridiculous I'm OCD'ing like this. 3 days.
My order shows shipped on 06/17...too bad it will be held until the 24th. Ridiculous I'm OCD'ing like this. 3 days.
I ordered at the apple store around 9AM on pre-order day. My order shows as being "Shipped" on the 17th (Thursday). However FedEx tracking numbers don't seem to be showing up in the system. Puzzling, eh?
I order it on ATT store i haven't receive confirmation email. But i call ATT and they said i have to go to ATT store on thursday to get my new iphone!!!!!
wireless account registration
has anyone tried registering for an at&t wireless account with the number that was provided (given that you requested a new number) in the preliminary order status email? my iphone order status is shown as "shipped," but when i try to register i get the error message R314: Online account management is no longer available for this cancelled account. If you feel you've reached this message in error, call Customer Care at 1-800-331-0500. Might this be accessible only upon activation of the phone? In addition, my account still has not been charged.
has anyone tried registering for an at&t wireless account with the number that was provided (given that you requested a new number) in the preliminary order status email? my iphone order status is shown as "shipped," but when i try to register i get the error message R314: Online account management is no longer available for this cancelled account. If you feel you've reached this message in error, call Customer Care at 1-800-331-0500. Might this be accessible only upon activation of the phone? In addition, my account still has not been charged.