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Carrier AT&T get your upgrade fees waived.

Just called at&t to go over my plan since it took the lady in Bestbuy over 2 hours to upgrade 1 line... The guy was very nice in going over all the details and I didn't even have to mention upgrade fees! He said during the conversation that he saw that I had 2 $36 upgrade fees and that he was going to remove them. How cool:cool:
 
More money saved. I got $39.63 credited back on my bill (the $36 fee, plus tax). The live chat was unavailable for some reason, so I just called them directly. Took maybe 3 minutes, and got no push back.

Thanks, MacRumors and OP!
 
SJ Lover said:
I called and spoke to the retention center. After 2 hours of a heated debate I was able to get the upgrade fee waived. My price was $849.00 for the 64g. I am paying $399.00 plus the $35.00 fee. 3 months of data free and 3000 bonus mins.

I think that was worth the 2 hours of talk time
Click to expand...

Can you share how you got to talk to the retention center? They still have not called me back.
 
screenshot20121010at527.png


The guy gave me **** about it. Two upgrade fees for new iPhones and an "upgrade fee" for adding my iPad to the mobile share plan. I played to his ego and let him tell me all the things he knows about iPhone. Got the credit! :D
 
nice! very hassle free :)

3 activation fees waived! (I wonder why I didn't get an activation fee on a 4th line that I upgraded?)
Please wait for a site operator to respond.

You are now chatting with 'Courtney Bui'

Courtney Bui: Thanks for choosing AT&T! How can I assist you with account fees today?
ANMA dojo: I was looking at my account, and noticed that I had activation fees on 3 of my lines
ANMA dojo: I was hoping you could credit those fees credited back to my account
Courtney Bui: Ok, let me look into that for you.
Courtney Bui: Okay, I can credit those for you, just one moment.
Courtney Bui: I have just credited your account for $115.32. This will post within 24 hours to your online account. You can also press*BAL# from your wireless device to get your new balance. Is there anything else I can assist you with tonight?
ANMA dojo: no, that is all. thank you!
Click to expand...
 
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It took two attempts with online chat, but I got my upgrade fees waived! Now, if only my 5 would arrive...hmmmm
 

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where do you guys see the alerts tab that shows the "you have received a $36 credit?" If you log onto att.com with your account I don't see that. The app on iphone doesnt display that either.

Thoughts?
 
This must be a new thread for this. Pretty sure I mentioned this in the other thread but I did tell At&t this on the online support chat & they waived the upgrade fee! Worked for me! Add $36 to the count.
 
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Jealous of AT&T users right now. Sprint is absolutely not waiving or crediting the activation fee whatsoever.
 
AJAAY said:
Jealous of AT&T users right now. Sprint is absolutely not waiving or crediting the activation fee whatsoever.
Click to expand...

But with Sprint, my employee discount automatically waives the fees, and I assume many other discounts would, too.
 
Jane333 said:
My $36 fee was waived too with one short call to ATT! I really don't know why people complain about ATT so much.
Click to expand...

Don't be too quick to let AT&T off the hook with just $36. They've done a lot to screw their customers over the years.
 
vega07 said:
But with Sprint, my employee discount automatically waives the fees, and I assume many other discounts would, too.
Click to expand...

Did you have to contact Sprint to get them to waive it, or was it just a automatic process. I do have a State employee discount.
 
AJAAY said:
Did you have to contact Sprint to get them to waive it, or was it just a automatic process. I do have a State employee discount.
Click to expand...

I just know that my link generated by Sprint when I gave them my school/work email said waived activation and upgrade fees.

I actually don't have Sprint. I'm sorry I can't be more of help.
 
My chat representative didn't initially want to do it...but I pushed and got it done.


info: You are now chatting with 'Rashan Starks'
Rashan Starks: Thank you for chatting with AT&T today. I can help you with your question regarding your upgrade fee. I am happy to do so.
ME: Good afternoon. I recently signed a 2 year contract extension and upgraded to a new iPhone. I was hoping I could have my upgrade fee waived or credited to my account.
Rashan Starks: I understand your concern with this fee, Ms. Lastname The upgrade fee is to allow us to assist customers with recommending new equipment, offering special offers and discounts, providing assistance with the upgrade process if needed, and supporting the returns process within 30 days. These specialized processes help us to ensure you are satisfied with your new equipment, and are ready to use it the day you receive it. The upgrade fee allows us to defray some of these additional service costs.
ME: I didn't have to interact with att at all during my phone purchase or activation
ME: I have quite a large account with att
ME: and have paid these fees each time. Its getting a bit ridiculous
ME: I was hoping to have the activation fee credited back to my account.
Rashan Starks: Please allow me 2-3 minutes to better assist you with your account.
Rashan Starks: Thank you for your patience. I have successfully adjusted this charge for you. Your online account will be updated within 24 hours. Also, a fast and easy way to check your current bill balance, is by dialing (*) B-A-L then the (#) pound key, then by pressing send.
ME: Thank you very much
Rashan Starks: You are very welcome, Ms. LaNier. It was my goal today to resolve all of your issues. Is there anything regarding your bill or services that I can assist you with to rate my service excellent in the survey?
ME: No thank you. You have solved my problem.
info: Your chat transcript will be sent to email@gmail.com at the end of your chat.
Rashan Starks: I am so happy that I was able to resolve that issue for you today. Have a fantastic day, and I'd greatly appreciate it if you filled out the post-chat survey so that you can tell AT&T what you think of my services. We realize that you have a choice in Wireless providers and thank you for giving us the opportunity to assist you today.
Rashan Starks: The survey will populate at the close of the chat. Thank you and Have a Blessed Day!
ME: Yes, no problem
 
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You are now chatting with 'Colin Douglas '

Colin Douglas : Hello, Mr. Watkins, and thank you for completing the pre-chat survey. I can assist you with all your questions and concerns. I see that you have concerns about fees on your bill. Is this in reference to wireless number xxxxxxxxxx?
Terry Watkins: yes sir.
Colin Douglas : Thank you. One moment, please.
Colin Douglas : There are both an activation fee and an upgrade fee - each $36. You were advised these would not be charged, is that right?
Terry Watkins: Yes, IThe guy who rang me up, told me that since I was adding this to the iPad phone number I shouldn't get a fee added to my bill.
Colin Douglas : Okay. I've taken those off for you. Your new balance is $170.09.
Terry Watkins: Oh! Thank you very much!
Colin Douglas : No problem. anything else I can do?
Terry Watkins: no, I hope you have the best day! Thank you Colin. Bye.
Colin Douglas : Anytime.
Colin Douglas : Thank you for contacting AT&T, and have a great day.
Colin Douglas : We realize that you have a choice in Wireless providers, and we thank you for giving us the opportunity to assist you today. You have the ability to print and email yourself a copy of this conversation to retain for your records. Please, also, click the close button to end your session. A customer satisfaction survey will automatically appear and we appreciate your feedback.


Just saved $108.00 off my bill. I added my ipad to my att bill the night before launch, and when I did they charged an activation fee. I called CS, and was told they should have never charged a fee. She credited my old bill. This guy gave me two credits. About time AT&T showed some love...First chat, also.

Give it a shot people! :cool:
 
Worked for me!

Thank you OP! This worked for me just now... agent said: Just for one time courtesy I will be waiving the $36 upgrade fee... I successfully credit $36 upgrade fee, I suggest that you pay your full amount and then expect a $36 credit on your next bill.
 
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