Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier AT&T get your upgrade fees waived.
- Thread starter Captainobvvious
- Start date
- Sort by reaction score
Worked for me also. I have a fan discount as well.
"I will be happy to waive that fee for you today. Due to the discount on your account you should have never been charged to upgrade your device."
Thanks
"I will be happy to waive that fee for you today. Due to the discount on your account you should have never been charged to upgrade your device."
Thanks
Called a couple of weeks ago before the bill arrrived and they agreed to take care of it on the next bill.
Bill arrived today. Four $36 fees waived. $144 saved. Thanks!
It was the easiest thing. They didn't push-back at all. So now I'm wondering what else I can get deducted?
Bill arrived today. Four $36 fees waived. $144 saved. Thanks!
It was the easiest thing. They didn't push-back at all. So now I'm wondering what else I can get deducted?
I didn't have a link to click on for billing chat support, so I called 611. After a short wait on the line, I was connected and asked to have the fee waived. The CSR on the other end of the line hesitated at first, said that it used to be easier to get these things through but not anymore. He asked if I was told about being charged a fee when I first signed up, to which I responded, "I don't remember." The guy liked to talk, and while he was looking into my account we chatted about sports.
He had to put a note for his records about why I was asking to have the fee waived. Then he had to send me a text message noting the changes and my updated statement balance.
After 18 minutes on the phone I had $36 less due on my account. Thanks!
He had to put a note for his records about why I was asking to have the fee waived. Then he had to send me a text message noting the changes and my updated statement balance.
After 18 minutes on the phone I had $36 less due on my account. Thanks!
I'm giving it a shot now. I was out of contract and I hate when they charge this little fees that add up.
EDIT: Apparently they are waiving my 3 upgrade fees as a "one time courtesy." I will try again in 2+ years
EDIT: Apparently they are waiving my 3 upgrade fees as a "one time courtesy." I will try again in 2+ years
I've been trying to do the internet chat thing for a couple weeks now, but I never get a link to chat with the billing and support people. I've tried different times of day, both at work and at home, and it always says that there are no chat reps available. I've tried going in straight through my account and also through the link on the first page of this thread.
I guess I'll have to resort to calling... I just wanted to avoid it because I generally come off the phone pissed off afterwards.
I guess I'll have to resort to calling... I just wanted to avoid it because I generally come off the phone pissed off afterwards.
That is weird because I am literally in the process of having mine waived via online chat at this moment.
Log out and go to the link the OP posted. Same thing was happening to me until I went without being signed in.
Well it finally worked! I didn't do anything different, it just all of a sudden showed up as the live chat for billing being available.
The lady played a little hardball with me, but ended up crediting the fee back to my account as a "one-time courtesy".
The lady played a little hardball with me, but ended up crediting the fee back to my account as a "one-time courtesy".
I tried with 2 different people and they would not do it. I asked nicely and all.
What did you say and how did they respond? Did you do it online or on the phone?
I use Chrome and was able to initiate a chat session with them without issue (and got the fee waived).
Tried chat first and the guy wouldn't budget. Called customer service and the man was very nice and just waived the fee no questions asked. I have a FAN account so this may make a difference. I'm sure it all depends on who you talk to!
I initiated live chat today from our bill page. My words were "I was inquiring whether I could have our upgrade fee waived. We've always paid our bill on time consistently and we haven't as of yet received the phone the upgrade fee is for. Is it possible?" I got a big no problem ma'am, I'll take care of that for you. The rep was quite nice and it went by quickly.
I just tried with two different online chats and they both told me I have to call Retentions as they aren't able to do this themselves. I chose the billing chat.
I did it online and both said that it was a standard fee everyone gets that cannot be waived.