Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier AT&T get your upgrade fees waived.
- Thread starter Captainobvvious
- Start date
- Sort by reaction score
It took me three amicable and well-worded sentences to get the upgrade fee waived. The CSR said "Let me look into this for you" and came back with "the $36 fee has been credited to your account" within two minutes. Admittedly, they did mishandle my pre-order and I used that experience as cause for removing the fee.
This is the third time in a week that I have gotten exactly what I wanted with an AT&T CSR and within just a few minutes. They have been nothing but excellent with me.
This is the third time in a week that I have gotten exactly what I wanted with an AT&T CSR and within just a few minutes. They have been nothing but excellent with me.
It worked for me on the chat. I forgot to copy my exact language, but I politely said that I have been an on time paying customer for a number of years now, and asked if they could waive my most recent upgrade fee. They said they would, but warned that it was a one time deal, and that the fee is valid and will be charged in the future.
+$36
+$36
Single line $36 fee, copied and pasted the line from OP with minor edit - replaced "Good Morning" with GOOOOOOOOOD MORNING VIETTTNAMMM !
Oh $36.00 is easy to get waived....my dog could do it. Its the $250.00 that is impressive. HOW DO YOU ALL DO IT?! Haha
Anyone here work for AT&T?
I'm stuck on the $15/200MB grandfathered data plan and really want to get the $25/2GB one instead of the new $30/3GB... any way to move up in the grandfathered plan... Tried to call ATT and they were not able to help.
I'm stuck on the $15/200MB grandfathered data plan and really want to get the $25/2GB one instead of the new $30/3GB... any way to move up in the grandfathered plan... Tried to call ATT and they were not able to help.
trying now.....FINGERS CROSSED!.........think my agent died....says she has been typing for the past 5 minutes
----------
i have gail right now....she's not too easy!
----------
and she waived it!
----------
i have gail right now....she's not too easy!
----------
and she waived it!
It's a no-go with Woodrow Wilson. He gave me this reply:
for this concern, I will need you to contact our customer care hotline at 800-331-0500 Mon - Sun 6 am - 12 am or at 866-801-3600 after hours. I will text this to you so you can keep this as reference. Please do let me know if you are able to receive it.
So for the people who had to do multiple chats and were successful, how long did you wait until you tried again?
for this concern, I will need you to contact our customer care hotline at 800-331-0500 Mon - Sun 6 am - 12 am or at 866-801-3600 after hours. I will text this to you so you can keep this as reference. Please do let me know if you are able to receive it.
So for the people who had to do multiple chats and were successful, how long did you wait until you tried again?
Last edited:
first person i got no response from and immediately tried again and got it removed
I just went to AT&T live chat and the rep was great. He credited my $36.00 and I saw it on my account within 4 minutes.
I pre ordered my wife's iPhone 5 on the phone with at&t (which hasn't yet shipped) on the last day of my billing cycle and was charged the $36 upgrade fee when I got the bill today. I did a chat today and asked that the upgrade fee be waived. I said Sprint and Verizon are doing that for their customers who upgrade to the iPhone 5. LOL
After a few minutes of silence from the rep, he said this was not normal but said he'd waive the fee as a one time courtesy. I just hope when the phone comes and I activate it, they don't try to charge me again.
I also hope whenever Best Buy gets my iPhone 5 for me, I can manage to get my upgrade fee waived too using the same method.
After a few minutes of silence from the rep, he said this was not normal but said he'd waive the fee as a one time courtesy. I just hope when the phone comes and I activate it, they don't try to charge me again.
I also hope whenever Best Buy gets my iPhone 5 for me, I can manage to get my upgrade fee waived too using the same method.
You guys chatted today? The site shows me that live chat is unavailable in the billing/support area.
Are you using Safari? For some odd reason the chat link does not show up for me either when I use Safari (on both a Mac and a PC)
However, it does show up if I use IE9 or Chrome on a PC.
Fees waived BTW. Thanks OP! You get my upvote.
