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AT&T has 48 hours to answer iPhone pricing complaints

slpdLoad said:
I might be wrong....but I don't think anyone has sympathized yet with the claims made in the OP's article.

Because they have no argument.
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And just to let everyone know, I posted this because it was interesting news. A few people seem to think this is something I started, and are directing there comments at me. I agree with what the majority here are saying. Even getting the early upgrade price is more than they had to do.
 
Konz said:
"You were kind enough to give me one cheap phone and that entitles me to another!! Whenever I want!! Who cares if I signed this 'contract' thing!?"

lololol god some people are just utterly retarded beyond hope. If the guy interviewed in that article ran a business it'd be bankrupt on the first day when he gave away all his merchandise to "make his customers a part of the family."

There's this crazy thing about businesses these days: THEY ACTUALLY TRY TO MAKE MONEY!!

*GASP* Oh the horror!!
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Is it any wonder this country is in the shape it's in. These people are the same ones who max out every credit card they have and then blame "PREDATOR LENDERS".
 
bigchief said:
Is it any wonder this country is in the shape it's in. These people are the same ones who max out every credit card they have and then blame "PREDATOR LENDERS".
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Hahahaha omfg I worked at a debt collection agency when I was in high school and that is EXACTLY what half of them would say once they were out of other ******** excuses.

"I know the law, this is predatory lending and I'm gonna get a lawyer and sue you!!"

Yeah, good luck with that... maybe next time don't subscribe to $60/month worth of porn and skip the $10 daily coffee you can't afford from Starbucks.
 
Too bad it isn't something a bit more sensible like including text with data, or at least fixing the ridiculous text plans.
 
I believe AT&T and Apple's fault lies not on the pricing of new iPhone, but on not having done a good job explaining why they can't let existing customers have the same deal.

When you serve your customer hot coffee, you want to warn your customer that the coffee is hot. Yes, he ordered hot coffee and you served him what he asked for. So, "be careful, it's hot." may seem unnecessary, but in reality, that simple warning really does help. People are simple creatures.

Plus, Apple's fault is that they only focused on the presentation of revealing the great low price for iPhone to wow people again, they failed to anticipate how that may make some passionate iPhone lovers feel left out and even cheated although it's perfectly fair under contract.

Never expect your customers to be reasonable. Do your best to foresee any potential problem and deal with it before it blows up on your face.
 
coolwater said:
I believe AT&T and Apple's fault lies not on the pricing of new iPhone, but on not having done a good job explaining why they can't let existing customers have the same deal.

When you serve your customer hot coffee, you want to warn your customer that the coffee is hot. Yes, he ordered hot coffee and you served him what he asked for. So, "be careful, it's hot." may seem unnecessary, but in reality, that simple warning really does help. People are simple creatures.

Plus, Apple's fault is that they only focused on the presentation of revealing the great low price for iPhone to wow people again, they failed to anticipate how that may make some passionate iPhone lovers feel left out and even cheated although it's perfectly fair under contract.

Never expect your customers to be reasonable. Do your best to foresee any potential problem and deal with it before it blows up on your face.
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Were you on the jury that gave the woman millions of dollars for spilling hot cofffee on herself as she drove away from the drive thourgh at McDonalds?

Look if you think the people that are complaining about the iphone pricing really believe what they are complaining about I have some ocean side property in Iowa I"d like to sale you.
 
coolwater said:
I believe AT&T and Apple's fault lies not on the pricing of new iPhone, but on not having done a good job explaining why they can't let existing customers have the same deal.
.
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So I guess we need to go to Lg and Nokia and every other phone maker why my dad has to pay $300 for a LG XENON instead of $50.. Its bc ATT loses money when selling the iPhone for 200 and you sign a contract so they can make up for there loses. If every person on ATT had no contract and got phones for the ugrade price.. They would be in debt like crazy. So you people just need to quit your bitching and buy the thing or dont buy. STOP complaining about the damn price. As I said I want a 3.06 MacBook but I only had 2k when I bought my computer so i am gonna bitch and moan and make apple give me a 3.06 for 2k. You people just dont understand. Its pretty sad that i am 15 yrs old and I understand these logics muc
h better than 40 yr olds and I am really just an average student \. This is coming from a early high school intelligence.
 
App1€ said:
Why doesn't AT&T try doing something constructive for once in its history? What demons possessed AT&T to displace meaningful discussion of an issue's merit or demerit with hunch and emotion? And which of the seven deadly sins—pride, envy, anger, sadness, avarice, gluttony, and lust—does it not commit on a daily basis? This letter is not the place to explore the answers to those questions. Its purpose is instead to increase awareness and understanding of our similarities and differences. Let's review the errors in AT&T's statements in order. First, we are nearing a synthesis of communism and cynicism into an otiose Dadaism that will crush any semblance of opposition to AT&T's illaudable equivocations.

*snip*
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WALL OF TEXT crits you for 9999.

You die.
 
bigchief said:
Were you on the jury that gave the woman millions of dollars for spilling hot cofffee on herself as she drove away from the drive thourgh at McDonalds?

Look if you think the people that are complaining about the iphone pricing really believe what they are complaining about I have some ocean side property in Iowa I"d like to sale you.
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Have you done any real business dealing with real customers yourself? Never over estimate your customer and never expect them to be reasonable always.

As you see in the McDonald's hot coffee case, not even the law is on your side. So, accept the reality and do best to live with it. Just stating who's right and who's wrong won't solve any problems in real world.
 
I vote for $0 iphone and a 4 year contract, and then everyone can cry because a new iphone came out and they still have 3 years left on a contract and don't want to buy the new iphone at an unsubsidized price.

I have zero-sympathy and I completely side with AT&T for not even entertaining the "i'm halfway through my contract, I want a new phone, and I want you to eat the costs" argument.
 
bigchief said:
Were you on the jury that gave the woman millions of dollars for spilling hot cofffee on herself as she drove away from the drive thourgh at McDonalds?

Look if you think the people that are complaining about the iphone pricing really believe what they are complaining about I have some ocean side property in Iowa I"d like to sale you.
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I know a lawyer who sued a subway / rail company because his client was permanently disabled when he jumped in front of a train in an attempt to commit suicide. The verdict was $5 million in his client's favor... obviously appealed by the rail company, but it just goes to show how ridiculous "legitimate" claims can be.

I guess this type of stuff shouldn't be surprising anymore :rolleyes:
 
Also the phone may cost $100 to make but you forget the Billions spent in development of that one device and the millions paid to learn the develop it.

A electrician comes to your house and tey find the problem is just a switch.. WHAT YOUR CHARGING ME $100 JUST TO FLIP A SWITCH. Well you forget the time and money they put into learning how to diagnose and troubleshoot the problems. If it was just a switch why couldnt you just flip?
 
It is amazing how demanding idiots can be.

I am dumbfounded by how many people had no idea how subsidized phone pricing works.

All you people signed a freaking contract. Did you bother to read it, forget about understanding it. Lets just start with reading it.

These are the absolutely dumbest complaints, and nothing Apple and AT&T are doing here is wrong.

The 1st generation iPhone was sold without subsidy, thus it was MUCH more expensive. You can still buy a 3GS iphone without subsidy if you choose.

If you want AT&T to pay for a significant part of the phone, you have to give them something for that.

Again, I am amazed how many people do not understand this. To make a petition on this is like making a neon sign with a sky light pointing to your house that says, "Idiot lives here."
 
marksman said:
It is amazing how demanding idiots can be.

I am dumbfounded by how many people had no idea how subsidized phone pricing works.

All you people signed a freaking contract. Did you bother to read it, forget about understanding it. Lets just start with reading it.

These are the absolutely dumbest complaints, and nothing Apple and AT&T are doing here is wrong.

The 1st generation iPhone was sold without subsidy, thus it was MUCH more expensive. You can still buy a 3GS iphone without subsidy if you choose.

If you want AT&T to pay for a significant part of the phone, you have to give them something for that.

Again, I am amazed how many people do not understand this. To make a petition on this is like making a neon sign with a sky light pointing to your house that says, "Idiot lives here."
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AMEN
 
Yea.

AT&T is going to cell the phone for a subsidized price to everyone so they can lose money in an already bad economy because 9000 idiots signed a petition.

Uh huh...
 
rburly said:
And I think AT&T better read up on Customer Service. When they lose their exclusive contract with Apple, they'll wish they had done a better job keeping customers happy. Contracts do end. :)
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This doesn't make any sense.

This would be akin to going into a grocery store and demanding that they sell you the eggs they have on sale for $.89 for only $.35.

Then if they didn't do it, accusing the grocer of having bad customer service.

It is insane.
 
I wish you iPhone 3G owners would stop complaining. You knew what you were getting into when you signed a 2 year contract! Why do you think you're entitled to a cheaper price after one year? My contract isn't up until January. I. Can't just walk into an AT&T store and expect to get a new phone at a cheaper price. Why do you iPhone owners think you're special? You can't wait? I wish you guys would stop flooding the forums with all your whining. AT&T has hundreds of phones to chose from. Get another one. Gosh. It's that simple. If you don't like AT&T, find a new carrier.
 
Also there is no simpler way and better way to describe why they cant give this price to everyone more than THEY LOSE MONEY.. Is that really hard to understand. Again I am 15 yr old and understand this. I bet my 2 yr old neighbor could understand this.

And to you 8,000 people who petition- Apple doesnt care nor does ATT. they arnt gonna change there pic. Even though you 8000 idiots might not buy MILLIONS of other people will and the iPhone will still be the hottest and most popular phone in the US

SIMPLE AS THAT
 
Wy dont you get it? ATT already subsidized the 3g you bought, in exchange for you signing a 2yr contract. This contract is not over, so you wont get another cheap phone.
Stop whining.
 
See, the problem was, everyone thought the first generation iPhone wasn't subsidized so when they got the 3G they thought ATT wasn't going to extend the contract because they were only paying for ONE phone. However, ATT reps keep telling me that first gen EDGE iPhone WAS subsidized to some point and the second one was also, so all ATT did was allow an EARLY chance to extend the contract another year. I figured it was worth the price for the new phone anyway since my contract wouldn't be up until Dec of this year (Got the 3G iphone on release day) however, if it had really been on the 2 year date I would have waited the couple weeks till the day the EDGE phone was released.
 
^^^ The first gen wasn't subsidized. It's not that everyone thought that.

What's the matter with people?

All these illiterate (because they clearly couldn't read the contract they signed) complainers need to do is sell their 3Gs and they'll make up the $200 surcharge. And maybe even a little extra on top of that.
 
wow people get so worked up on here lol...all the OP did was relay a news story and everyone blows up like he's the one that started the twitter group
 
acarney said:
See, the problem was, everyone thought the first generation iPhone wasn't subsidized so when they got the 3G they thought ATT wasn't going to extend the contract because they were only paying for ONE phone. However, ATT reps keep telling me that first gen EDGE iPhone WAS subsidized to some point and the second one was also, so all ATT did was allow an EARLY chance to extend the contract another year. I figured it was worth the price for the new phone anyway since my contract wouldn't be up until Dec of this year (Got the 3G iphone on release day) however, if it had really been on the 2 year date I would have waited the couple weeks till the day the EDGE phone was released.
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The first one wasn't subsidized. The second one was. The fourth one will be too, so you 3G guys only need to wait 1 more year!!!!
 
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