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AT&T no longer matching Sprint's 20GB for the price of 10GB promo
- Thread starter Roland Deschain
- Start date
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Same here. Retentions told me I had to order through them if I want to upgrade or I may lose the 20gb plan. I would rather buy through Apple
mine is showing 20 GB now too. I just checked it an hour ago and it was still on 40GB. I only checked it because you just posted this. What a relief
.I hit change plan to see what it shows.....Looking good.
My plan on ATT is still correct, but upgrade via Apple shows my existing plan as a $40 voice plan still. I can either select a Mobile Share plan below that or click continue and it asks me to select one of the individual data plans. Sigh. I'm not ordering my phones through retentions. I'll give up the 20GB and go back to 10 first.
they updated my 40gb back down to 20gb yesterday... just gotta wait and see on my next bill if they'll credit me for the pro-rated charges I will no doubt get slapped with...
My plan is now showing 20 GB for $160. That's definitely not what the lady said in retentions.
Did anyone else have this happen and get the $100 for 20 GB after they say the mistake?
Did anyone else have this happen and get the $100 for 20 GB after they say the mistake?
Mine got bumped out and pending to go back. Atm they put me in 15gb double to 30gb and prorated me $60 roughly to cover for extra fees for 2 months as they "look into it". At this rate I'm happy and they can keep pro rating me the difference
I made a wall of text at the link below (if it works). I've had to have the promotion put on my account twice after it "ended".
Do you have four lines that are discounted to be $15 each? $100+($15x4)=$160
(The old 20G plan, which is currently doubled to 40G, is $150/mo not $160 -- make sure you know what you're looking at here. Mine for example shows $175 since I have five lines at $15 ea)
Thanks. The MyATT app isn't that detailed lol. $135 for all 4 lines after the 25% discount for 20 gigs.
My billing cycle updated today and my plan is showing 10GB instead of 20!! I called AT&T and they're claiming becaue I had a pending upgrade the plan didn't go through. They're are also saying that they have no record of me calling the retention department. I told the woman obviously I called the retention department because that was the only way to get the deal!! She claims she can see that the plan was offered to me but no changes were made. So at this point I'm screwed. A manager is supposed to follow up with me and see if they can or cannot add it. I'm pretty upset about this considering I called in on day one and was told by two retention reps that I had this new plan.
Update: A manager called me right away and stated that the 20GB was only added to one of the lines initially and now they've added it to the second line. So now when I call in it states that I am on the 20GB plan. I'm so happy now!! Good job AT&T!
Update: A manager called me right away and stated that the 20GB was only added to one of the lines initially and now they've added it to the second line. So now when I call in it states that I am on the 20GB plan. I'm so happy now!! Good job AT&T!
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I've actually been dealing with a similar problem. When I called initially on the 22nd, they said my plan couldnt be updated because I had a pending order. They stated that they would notate the account to add the 20gb once the order went through. Unfortunately, they canceled my order that Saturday (they couldn't tell me why the order was canceled). I just happened to be going to Pittsburgh the next day and found a 6+ in one of the stores there. I called back on the following Tuesday to have them add it, they stated they still weren't able and would call me back on November 4 to add it. No call on November 4 but when I checked my account, they had changed me to a 4GB plan. Needless to say, I called them myself that evening, they said that there is a "ticket" out on it and I would be called when they got it added. In the meantime, they switched me back to 10GB but I've still heard nothing regarding my "ticket". Looks like another call this evening.
Honestly, I've gotten to the point that I may just pay off my wife's 6 and my 6+ and go to another carrier. From canceling my pre-order with no reasoning to this nightmare just trying to get the data I was promised, it's been a nightmare.
So i was given this deal on day one but she set it up to start on my new billing cycle which is today.
I logged in today and they have me on the 2GB shared plan!
On hold with ATT now.
I logged in today and they have me on the 2GB shared plan!
On hold with ATT now.
It seems like they weren't prepared for the volume of calls they received. They never mentioned anything to me about a pending order affecting the upgrade of the plan.
I think you're fine because they did notate on your account for it to be added. I would just keep calling them back. Good luck.
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So i was given this deal on day one but she set it up to start on my new billing cycle which is today.
I logged in today and they have me on the 2GB shared plan!
On hold with ATT now.
Mine updated today too and now it's fine. I'm sure they'll straighten it out for you as they did for me.
Finally my plan is showing up correctly. There is no reason why this should be so difficult or take as long as it did, nearly 2 weeks to change a plan... WTF?
I'm talking to retentions and I'm on hold for a manager because they say there is 0 record of me and retentions discussing a 20gb plan. They said we discussed a 2gb plan only and my desire to reduce from 10gb to 2gb!
wtf so pissed
Wow, they really screwed it up!! Sounds like they don't want to honor it for some people. If you stil have the text messages that they sent to you that will help.
Update. Denied by retentions. I called and was denied by retentions manager. They said they can't offer me something that doesn't exist. I said I have text proof and they said sorry it doesn't matter since we can't add the plan. So I hung up and tried in chat with the same result:
ATT: It's not that I don't want to give you what you were promised, it is no longer available in the system, and we don't have the ability to change that, I apologize.
ME: That is not my problem. I have a text message proving I was given the 20gb plan to be added today.
ATT: i understand, but I do have to be honest with you and there is nothing we can do.
ATT: It's not that I don't want to give you what you were promised, it is no longer available in the system, and we don't have the ability to change that, I apologize.
ME: That is not my problem. I have a text message proving I was given the 20gb plan to be added today.
ATT: i understand, but I do have to be honest with you and there is nothing we can do.
Wow, that is terrible. Unfortunately, I have the feeling I'm going to get the same result from them.
I talked to 3 managers now and all are denying it. They are even saying they have on record me requesting 2gb plan not 20gb.
I said, ok where do I send the payment to pay off my NEXT device because I'm leaving effective NOW. They said they will review with another supervisor and manager and get back to me within 24 hours.
I said make it 12 or I'm out.
I doubt you will have to wait that long; they should call you back soon. I was considering leaving as well if they didn't fix the account. I hope it works out.
Do you still have the text message? If so, ask for where you can forward that message to them that proves that you had the 20GB plan. once supplied with that proof, they can't deny you anything without them violating the terms of your contract.
BL.