I still haven't heard back yet. I told them about the text message and said I want to send it to them and they said they didn't want it. I'll report back tomorrow if I here from them. If I don't I'll be going elsewhere (tmo)
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AT&T no longer matching Sprint's 20GB for the price of 10GB promo
- Thread starter Roland Deschain
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I still haven't heard back yet. I told them about the text message and said I want to send it to them and they said they didn't want it. I'll report back tomorrow if I here from them. If I don't I'll be going elsewhere (tmo)
Honestly I would go to T-Mobile if I was you. What they did to you is just wrong especially when you have a txt message saying they gave it to you. Good luck.
Has anyone who missed out tried calling them and pointing to the deal VZW is currently offering? I did the day that they started offering it but they said they didn't have a matching plan yet, but were sure they would. I just don't have time to call every day, so hoping to see someone post some good news. 
http://www.verizonwireless.com/news...rt-in-credits-for-verizon-customers.html?null
http://www.verizonwireless.com/news...rt-in-credits-for-verizon-customers.html?null
Has anyone who missed out tried calling them and pointing to the deal VZW is currently offering? I did the day that they started offering it but they said they didn't have a matching plan yet, but were sure they would. I just don't have time to call every day, so hoping to see someone post some good news.
http://www.verizonwireless.com/news...rt-in-credits-for-verizon-customers.html?null
I called retentions a few days ago and asked if they would match verizons 10 gigs for 6 for 80 bucks and he told me they dont match competitors plans but he did say he could give me a 20 dollar line credit for 3 months to at least match their deal for 3 months....so i took that offer and hopefully they will offer the same plan soon...cuz thats a hell of a deal cuz you get the 15 buck device charge with that too and only cost 80 bucks or 62.40 per month with a 22 % fan discount....and you get that deal for byod on att...i think you have to buy a phone on edge to get the 15 buck device charge on verizon or else its 40 bucks
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My feeling is that different reps with different knowledge will say different things lol. I have some time on Sunday. I will give them a call and report here (or start a new thread).
ATT never called me back within 24 hours as they said they would so I called up retentions again. I said where's my call, you promised I'd have resolution in 24 hours.
They said, we told you that you would get a case# within 24 hours. They didn't even have that. They said they will call me later with a case #. Then it will be resolved by 11/21. WTH
I'm paying off my next balance today and calling to cancel tomorrow.
Been with AT&T over 10 years but this really grinds my gears.
ATT never called me back within 24 hours as they said they would so I called up retentions again. I said where's my call, you promised I'd have resolution in 24 hours.
They said, we told you that you would get a case# within 24 hours. They didn't even have that. They said they will call me later with a case #. Then it will be resolved by 11/21. WTH
I'm paying off my next balance today and calling to cancel tomorrow.
Been with AT&T over 10 years but this really grinds my gears.
Did you call too late to activate the promotion? I can see why you're pissed, but if the option is no longer in their system, they can't add it even if they wanted to.
No, I called on the 22nd and had it start Nov. 6th on the start of my billing cycle. I checked yesterday and they put me on the 2gb plan instead of the 20gb plan.
Now they are saying they are reviewing for the next 2 weeks.
Good luck with the case number. I had a case opened on 10/24 which was supposed to be resolved by 11/4 and still no resolution.ATT never called me back within 24 hours as they said they would so I called up retentions again. I said where's my call, you promised I'd have resolution in 24 hours.
They said, we told you that you would get a case# within 24 hours. They didn't even have that. They said they will call me later with a case #. Then it will be resolved by 11/21. WTH
I'm paying off my next balance today and calling to cancel tomorrow.
Been with AT&T over 10 years but this really grinds my gears.
In that case I'd be super pissed. If they can't put you on the plan because it doesn't exist in their system, they should bump you up to the next plan that is available in their system which is 30GB.
I had a similar issue with AT&T years ago when the iPhone 4 came out. I tried to add my roommate to my family plan but his number was not the normal pool because he had a pre-paid phone and SIM (even though it was through AT&T).
The customer service rep said she needed to put all our numbers into a neutral pool and then merge them and then bring them back to the pool they were currently in. I told her that's fine but make sure she could do it with my grandfathered unlimited plans because last time they did some mucking about with my plan they messed up and I lost my lines. She said she would. Two hours later she informed me that she had made an error because the lines plan options longer existed (same thing they told you).
They tried to get me to agree to taking a shared minutes plan and instead I told them to leave the plans alone (all 5 were on individual plans at this point). I waited a few weeks while it escalated to various people who claimed they couldn't do anything about plans that didn't exist in their system.
Eventually I went into a corporate store personally. The lady there looked at my account and said it should be used in training to show what *not* to ever do. By this point they had erased my entire decade of being a customer and I showed as a new customer. I asked how she would feel if she'd been a loyal customer to a store for a decade and then one day she went into the store and they didn't even know who she was. She agreed with my points and also my point that if they didn't know what was going on with my account then how could I reasonably do businesses with them even though I might want to.
Also, I had already been arguing with online representatives that they hadn't "altered" my plan because the plan is our agreement whereas the minutes are separate. I was trying to explain that in a phone plan the minutes and data *are* the contract...that's all there is to a phone contract!
In any case, the end result was the lady at the store cancelled my account with no penalties to me, no ETF's, and I went to TMobile where I couldn't be happier (unless I had left AT&T earlier).
That's the best resolution you'll get out of this, imo. Sorry if that's bad news, but you shouldn't be paying anything out of pocket. AT&T should cut you lose without any penalty for breaking your contract and, if they don't, TMobile will buy you out of your plan anyway.
I'm glad that I called back on the 22nd and made them change it to right then, instead of letting it start on the next billing cycle. That's what I was going to do, until I was warned by someone on HowardForums about it.
The option is a current valid plan now and is in their system ....its called the 20GB mobile share value..i think that only the retentions dept can see this plan in their system while regular agents never heard of it...
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This is how my plan stuff looks as well now too. I still have an issue though, which I hope changes as soon as my cycle renews. Whether on the Apple site, or ATT, I am being forced to pick a new plan when trying to replace an existing phone. I really don't want to have to go through retentions\ATT to do that and would rather get it direct from Apple at my local store. Has anyone who made the 10-20GB free upgrade\change recently done that successfully? I want to get my wife a 6 for Christmas so hoping this changes by then, or is somehow "fixed" as well.
I would hold off on upgrading a phone on this plan until they fix the upgrade ordering process on it so were able to do it online on either apple or att site...and without being forced to pick a new plan.... This plan was super hard to get and i feel real lucky that i even have it.... im not gonna lose it just by upgrading a phone...i will wait til the dust settles......and i wouldnt even do it thru retentions right now cuz its obvious that people are having big problems dealing with them right now too
Agree. May as well wait a bit on this anyway as it seems to slowly be straightening itself out. Just hoping all is fixed in time for at least a Christmas gift purchase for my wife.
On a side note, I feel pretty lucky as well to have caught this deal when I did. (Thanks to these forums). Having unlimited talk, text and 20GB of shared data on 3 iPhones for $140 a month after a FAN discount is pretty darn nice!
Just remember you CAN just order a full price T-Mobile phone from Apple and move your iPhone 5 or 5s sim. Coming from a 4/4S means getting a new sim. (Verizon full price from Apple will work too according to reports, haven't done it personally)
I did the 10 to 20 freebie over the phone, and saw the issues everyone was talking about when trying to upgrade my wife's phone through apple. Instead I just upgraded it through AT&T's site and it recognized the 20GB mobile share plan just fine through the checkout process. The only downside is that the dang thing isn't suppose to ship until early December - but she doesn't mind the wait, so oh well.
I upgraded the same day I got this plan on 10/21. I received the phone on 11/5. I now need to return it became its defective and I want to do an exchange at Apple, but the system is not showing my plan as well. At&t suggested that I have them note on my account that I don't want to change my plan, or just order from At&t. I'd rather order from Apple. I'm wondering if it's worth all this trouble.
This is the part I don't understand. Two retention managers told me it was "no longer in the system". The first time the retentions manager escalated internally and it was added to my account. The second time the retentions manager opened a case and it was added back the next day.
So the "not in the system" doesn't seem to be a hard and fast rule and was the source of my frustration the second time I had a problem. I told the second guy "if it's not in your system then I'm not talking to the right person". It's also frustrating to me to see people being denied for that reason when I was not. Crazy.
Same problem here. As well as a friend of mine who got the 20gb plan as well. Every time I try to upgrade my phone through Apple it says my current plan is a $40 voice plan. If you select it the next page offers individual data and messaging plans. I can't even get that far with the other 3 phones on our account. I keep getting an error message that there's a problem with the account and I need to visit an Apple Store or call ATT. I have an open case for this that was supposed to have been resolved on Nov 4th. As of the 5th when I called its still open. The CSR tried on her end and got the same problems. She says everything is correct on their end and that all 4 lines are full upgrade eligible. She said it must be in Apples system and to either select the wrong plan on Apple and then call before activating the phone to make sure it's ok or to order through the ATT website. I'd really rather order through Apple. Guess I'll have to wait until some Apple Stores here finally get some supply in and give it a try.
On a side note before Nov 5 if I tried Apple it also gave me all the standard Mobile Share options to pick from. Now those are gone. Just shows the $40 voice plan. Since ATT just added a Next 24 plan in addition to the double data promos, I wonder if Apple is trying to update their ordering system. The Next 24 goes into effect on Nov 9 so hopefully this is fixed soon as I'm getting tired of the issues.
Me too. I gave up an unlimited , 2GB and 300MB plus 11k rollover minutes. I used to pay around $160 after FAN discount if the 2 lines did not go over their alloted data. I now pay $123 after FAN discount with 20GB to share.
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They told me mine would start on the next billing cycle (which started today), I was a little nervous about waiting but when I logged in today it showed 20GB.
It works. Tried it with my wife's sim.
But convinced her to switch to Verizon after told her about unlimited data on Verizon. Since we don't use voice much it makes more sense to pay for data rather than anything else.
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700 mins unlimited text (99.99) + unlimited data (29.99) + 29.99 = 160. After employee discount 132. IMHO, worth it for us.