AT&T no longer matching Sprint's 20GB for the price of 10GB promo

[Vertigo50]

No it's not as good as sprint... AT&T's plan is $100 for 10GB (now doubled to 20GB) then $15 per smartphone per month and $10 for tablets. So, If you have 2 phones on this your monthly bill would be $130. This gets super confusing if you decide to use a subsidized upgrade on a line then that line goes to $40/month for 24 months (to pay for the subsidy).

Okay, that is what I suspected. Thanks for clarifying. I had a feeling the $100 didn't include the line fees. We pay about $113 a month for two phones. One with unlimited and one with 2GB and never go over. If it was truly just $100 (which I figured it wasn't) it might be worth the switch, but it's definitely not.

As great as the Sprint deal is, I wouldn't make that switch either, as everything I've heard says their network totally sucks.

 

[noobinator]

I'm actually kind of amazed that AT&T is acting on threats of leaving to Sprint (sort of). Not like anyone in their right mind would actually leave AT&T for Sprint.

 

[tekkt0r]

Okay, that is what I suspected. Thanks for clarifying. I had a feeling the $100 didn't include the line fees. We pay about $113 a month for two phones. One with unlimited and one with 2GB and never go over. If it was truly just $100 (which I figured it wasn't) it might be worth the switch, but it's definitely not.

As great as the Sprint deal is, I wouldn't make that switch either, as everything I've heard says their network totally sucks.

they're coverage and LTE deployment is pretty good now, but they still suffer from backhaul issues. Sprint's network is the slowest; they haven't invested nearly as much as the others in their backhaul. they're working on it, but are way behind their competitors.

http://www.fiercewireless.com/story...backhaul-and-network-vision-issues/2013-07-24

http://broadbandbreakfast.com/2014/...l-sprint-is-playing-both-sides-of-the-street/

 

[jamesarm97]

I tried. The rep didn't "see" any plans that matched the 20gb double. The sad thing is I was going to pay for the 30gb plan upgrade last month but when I logged in I saw that my bill was higher than normal and that is when I actually found out then when you extend your contract to get the new iPhone you loose your $25 value family sharing discount. I was so mad that I canceled a line and an extra add-on package just to get my bill back near normal and did not upgrade to the 30gb plan. The lady tried to get me to upgrade to the 30gb plan (saying 15gb was the only plan that doubles to 30) but there was no way I way going to pay for anything else after my bill going up unexpectedly. I guess you win some and loose some.

 

[b-rad g]

20GB! WooHoo!!

Just got this done for my account! Called 611-->0-->3 and one of the nicest reps answered and told me she saw that I got close to my 10GB limit every month.

Said that I had the option of going to their 15GB(now 30GB) plan which would increase my bill "slightly" or go with an option that was only available through her department and double my 10GB plan to 20GB with no increase on my bill. So I said "Awesome, I would like to do that" and within a few minutes I was switched 20GB!

 

[harpyeagle]

Thanks OP!

Called, 611->0->3

Explained, "I wanted to upgrade my 2GB to 10GB, but noticed that sprint had a promo, 20GB for $100". The lady immediately said "we don't want to lose good customers like you".

Got the 20GB in no time. FWIW, she suggested that she could double my 2GB plan to 4GB as well for the price of 2GB since she noticed we rarely go over 2GB. I opted to stick with 20GB as of now for which she mentioned the "double up" promotion will be on till 10/31 and I can always change it before then if I want to. She also mentioned that they might extend it, but I wouldn't bet on it.

Bottom line, I am paying $40 more for something that I don't need, but didn't want to pass this up and can always go back to 2GB if I decide otherwise. This is still better than the throttled unlimited plan I was on before moving to 2GB.

 

[tekkt0r]

I tried. The rep didn't "see" any plans that matched the 20gb double. The sad thing is I was going to pay for the 30gb plan upgrade last month but when I logged in I saw that my bill was higher than normal and that is when I actually found out then when you extend your contract to get the new iPhone you loose your $25 value family sharing discount. I was so mad that I canceled a line and an extra add-on package just to get my bill back near normal and did not upgrade to the 30gb plan. The lady tried to get me to upgrade to the 30gb plan (saying 15gb was the only plan that doubles to 30) but there was no way I way going to pay for anything else after my bill going up unexpectedly. I guess you win some and loose some.

speak to retention. option 0, then 3.

 

[maburdett]

Bingo

This worked beautifully for me. At first I tried doing this through Chat, but all the online person did was direct me to the part of the AT&T website that lets you change plans, and of course there wasn't a 20GB plan listed. So then I called 611, option 5,5 (mine is different - I have a FAN discount), and after being on hold for 5 minutes, talked with a retention rep (he specifically mentioned how happy he was that I was staying with AT&T) and he got my plan switched to 20GB. The funny thing is I never mentioned the idea of switching carriers - all I said was that I heard Sprint had a 20GB/$100 plan and wondered if AT&T would match. I just checked my account online and it still says I'm on the Mobile Value Share Plan 10GB, but it also says I have 20GB of data left (my billing cycle started 2 days ago). Many thanks to the OP for this!

 

[CBSubliminal]

Why am I getting charged the subsidy 40.00 for my line. I am already renewing a 2 year contract with them. It should be 15 in my opinion.

 

[noobinator]

Why am I getting charged the subsidy 40.00 for my line. I am already renewing a 2 year contract with them. It should be 15 in my opinion.

You can't have your cake and eat it too.

 

[johnnyapples33d]

No it's not as good as sprint... AT&T's plan is $100 for 10GB (now doubled to 20GB) then $15 per smartphone per month and $10 for tablets. So, If you have 2 phones on this your monthly bill would be $130. This gets super confusing if you decide to use a subsidized upgrade on a line then that line goes to $40/month for 24 months (to pay for the subsidy).

Thanks for this. So, if I decided to use a subsidized upgrade on a line, do I still get to keep my old phone or am I confusing this with next?

I have two lines unlimited and am contemplating the move to 20GB..

 

[TheAppleFairy]

Thanks Roland Deschain and everyone else, had by account switched to 20GB (30 was too much). Regular CS rep had no idea what I was talking about, retention rep did though. She didn't offer me a credit, and I didn't think so ask - should I?

I opted to use the online chat, the rep assured me that it was impossible. I was reading this thread while I was chatting. I came across your messages and I said "my friend said 'the regular CS rep had no idea what I was talking about, retention rep did though". He said he would contact retention for me and he did, and called me and transferred me to the lady who asked me no questions, because the CS rep already filled her in.

She was very nice and took care of me very quickly.

 

[ronswansonbaby]

OP... You the real MVP.

Also confirmed this works on their live chat feature. I always try the online chat rather than calling. I got a 'normal' customer service rep and immediately asked to speak with someone in the retention department and was transferred. They doubled my 10GB to 20GB no questions asked. All you have to do is mention Sprint.

 

[justinf77]

Obviously a ton of people are doing this because when I called in, the rep asked me if I heard about the Sprint deal from a Sprint advertisement or an online forum. I was caught off guard and just said I saw a Sprint advertisement.

He switched me over to the 20GB plan with no problem. They're definitely aware of this thread though. I doubt they care, though, about people calling in and upgrading their plans like this because it will only last until 10/31 anyway.

 

[ftaok]

I did the upgrade this morning ... thanks OP!

Here's my experience.

Called 611, then 0, then 3. Connected with a pleasant CS/Retention rep. Gave her my info, told her I've been seeing ads from Sprint that are offering 20 GB.

She looked at my account and said that she was going to look at the various plans available. Then she asked me what was appealing about the Sprint deal, to which I said that they are charging the same money for twice the data.

At this point, she says that there's a promotion that would double my data to 20GB without increasing the price. After some more small talk, I agreed to the change.

She mentioned, several times, that this data promotion would be in effect permanently unless I changed the plan in the future, in which case, the price would be dependent on the pricing/promotion available then. She also mentioned a few times that this promotion was good until 10/31.

Here's where it gets strange. I check "myAT&T" app and indeed my data allotment has been updated to 20GB. But I get an email from the rep that I talked to saying that they will be cancelling my line as discussed and that I have 59 days to re-instate the line if I want to come back.

After seeing that email, I check to see if my phone still works ... it does. I call the number on the email and talk to a rep to figure out why I got that email. She confirmed that there is no cancellation order and after a little investigation, she says that since I called directly to the "Cancellation Dept", that all phone calls will send out the cancellation emial automatically.

So I'm good with the extra data at the same price.

Also, I was able to confirm with the first rep that my 25% FAN discount would still be intact.

ft

 

[popcorn-in-sac]

Count me in...just got off the phone with the CS rep, and he took care of it no problem.

Thanks!

Mark

 

[bigchief]

I'm actually kind of amazed that AT&T is acting on threats of leaving to Sprint (sort of). Not like anyone in their right mind would actually leave AT&T for Sprint.

It's called competition and it works in the consumer's favor.

 

[Ashtar]

AT&T's plan is $100 for 10GB (now doubled to 20GB) then $15 per smartphone per month and $10 for tablets.

Actually, for the 10GB and above, the discount is $25.00 per smartphone, not $15.

 

[nioted]

Done and DONE! I spent about 13 minutes total and about 6 minutes of that was waiting on hold to talk to someone. Damn AT&T has been really stepping up their game lately and I have to applaud them for that. The 20GB plan literately kicked on immediately when the person said it would. While I was on the phone I opened the myAT&T app, logged on and it showed up!. The lady over the phone said she was busy because a lot of people were calling in to upgrade to the 20GB plan. She also said to tell all your friends and family because the promo will end October 31 so it seems that AT&T wants as many people as possible to take advantage of the promo.

 

[infantrytrophy]

Ever since last February AT&T has been very quick to respond to competition. T-Mobile really started the ball rolling last year. When ATT matched TMob in February with the no-contract plans and lots of shared data at a good price, I switched from being a 10-year Verizon customer to ATT and have been very happy. Share 10GB data w/ 2 phone lines + 2 iPads. No contract; I buy my phones at full price (or immediately pay of a purchase on Next plan) so that I am free to switch or demand concession at any time.

I just called ATT and reached Customer Retention directly by pressing "5" (to cancel service). This gets you directly to the Retention rep. I just mentioned that I might switch to Sprint, could ATT match the double data for 10 GB, and the rep immediately switched me to the 20 GB plan. No change in monthly cost.

Took about 2 minutes, no problem.

I'm really liking competition and AT&T's willingness to respond. Think I'll stay with them for a while ...

And thanks to this forum!!

 

[NewVZcustomer]

Actually, for the 10GB and above, the discount is $25.00 per smartphone, not $15.

$25 discount for a $15 line access fee, which is what the poster you quoted was saying

 

[ClaveMan]

Why does it suck to have to call retentions? Does calling retentions have a negative impact I am unaware of? Did I just nuke my credit score or some other horrible side effect?

It sucks because you have to lie to someone ("I am going to leave AT&T if you don't.."). A lot of people don't feel comfortable lying to another human being.

 

[LuvAussies]

I didn't lie at all, didn't tell them I was leaving ATT. I just told them that I heard that that they were doubling data plans and I wondered if they could do anything for my 2GB plan. Got 2GB bumped up to 4GB!

 

[tekkt0r]

It sucks because you have to lie to someone ("I am going to leave AT&T if you don't.."). A lot of people don't feel comfortable lying to another human being.

i didn't have to lie. i just asked if they were willing to match Sprint's deal and they said "sure, not a problem". i never, at any moment, stated i was going to cancel my service.

 

[kerrikins]

It sucks because you have to lie to someone ("I am going to leave AT&T if you don't.."). A lot of people don't feel comfortable lying to another human being.

I get it, and I would advise this: just think of it this way, if you don't get the deal you could easily end up cancelling at some point in the future, even if that's not now! So it's not really a lie.