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Carrier AT&T Pre-Order and Dispatch Thread

This is my first year pre-ordering with the att next plan. Last year when I got my 7plus I signed up for the next every year plan so I could upgrade this year.

Does anyone know how this impacts preorders? Will I still be able to pre order online or do I have to do it in store since the phone must be traded in?

Thanks!
 
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Kmhart23 said:
This is my first year pre-ordering with the att next plan. Last year when I got my 7plus I signed up for the next every year plan so I could upgrade this year.

Does anyone know how this impacts preorders? Will I still be able to pre order online or do I have to do it in store since the phone must be traded in?

Thanks!
Click to expand...

Same boat.

From what I understand, as long as you have met the threshold amount to be eligible for upgrade which is 50% you should be good to go. Luckily preorders aren't until next month so if you got your 7 Plus at launch last year you should be good to go by the time preorders kick off.

About the latter...I'm curious too. If it's anything like last year, AT&T didn't expect the device UNTIL you received your new one, and you could either mail it in or take it to a retail AT&T store. Fingers crossed it's the same way this year.
 
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Kmhart23 said:
This is my first year pre-ordering with the att next plan. Last year when I got my 7plus I signed up for the next every year plan so I could upgrade this year.

Does anyone know how this impacts preorders? Will I still be able to pre order online or do I have to do it in store since the phone must be traded in?

Thanks!
Click to expand...

Same for me. I just read their policy and we have the option to mail our old phone in once the new one is shipped. Have like 14 days. Woot!
 
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Alright, that doesn't sound too bad. Thanks for the info!!

CaptMarvel said:
Same boat.

From what I understand, as long as you have met the threshold amount to be eligible for upgrade which is 50% you should be good to go. Luckily preorders aren't until next month so if you got your 7 Plus at launch last year you should be good to go by the time preorders kick off.

About the latter...I'm curious too. If it's anything like last year, AT&T didn't expect the device UNTIL you revived your new one, and you could either mail it in or take it to a retail AT&T store. Fingers crossed it's the same way this year.
Click to expand...
 
I really want to know what is going to happen for people (possibly myself) buying the iPhone X. It will throw us off our upgrade cycle to get a new iPhone every year AT LAUNCH because of its delayed release date. I called AT&T, but the person I talked to did not have any useful information.

Now, if I (and others) buy the iPhone 8/8+, then we stay on our upgrade cycle to get a new iPhone every year at launch because it is being released on its normal schedule.

Apple has created a mess for NEXT customers AND iPhone Upgrade Program (IUP) customers. Really frustrated with Apple this year.

:apple:
 
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SRLMJ23 said:
I really want to know what is going to happen for people (possibly myself) buying the iPhone X. It will throw us off our upgrade cycle to get a new iPhone every year AT LAUNCH because of its delayed release date. I called AT&T, but the person I talked to did not have any useful information.

Now, if I (and others) buy the iPhone 8/8+, then we stay on our upgrade cycle to get a new iPhone every year at launch because it is being released on its normal schedule.

Apple has created a mess for NEXT customers AND iPhone Upgrade Program (IUP) customers. Really frustrated with Apple this year.

:apple:
Click to expand...

I hope AT&T says something about this in the next day or two.
 
I have to pay $40.37 to upgrade and then send the phone back to AT&T with the next program. I want to order from the Apple Store app, but I wanted to know if I would be able to, since I need to make that payment. I went to an AT&T store today and they told me I had to pay at the time of preorder, because it is all done in one transaction. Can that payment be done through Apple Store app or do I need to go through AT&T?
 
dsmill said:
I have to pay $40.37 to upgrade and then send the phone back to AT&T with the next program. I want to order from the Apple Store app, but I wanted to know if I would be able to, since I need to make that payment. I went to an AT&T store today and they told me I had to pay at the time of preorder, because it is all done in one transaction. Can that payment be done through Apple Store app or do I need to go through AT&T?
Click to expand...

I did mine through the app store a couple of days ago to make sure it was processed and out of the way.
 
dsmill said:
How did you do it through the App Store?
Click to expand...

I was either in the app store or AT&T app clicking around and I checked to see if I was eligible and it said I owed $32. So I simply paid that. I didn't know I still owed something since I had a balance on my bill, because I'm OCD for even numbers and always round up.
 
Complex757 said:
I was either in the app store or AT&T app clicking around and I checked to see if I was eligible and it said I owed $32. So I simply paid that. I didn't know I still owed something since I had a balance on my bill, because I'm OCD for even numbers and always round up.
Click to expand...
Thanks. I will try both ways and see what happens.
 
dsmill said:
Thanks. I will try both ways and see what happens.
Click to expand...

I was just looking at it- I think you only have 14 days from when you make your 12th payment (on the next 12) plan to trade in your phone. So if you plan to pre-order the 8 or 8 plus, I wouldn't pay off my balance until early Thursday. For iPhone X I would wait until the 26 of Nov if there is a balance.
 
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sydia21 said:
I was just looking at it- I think you only have 14 days from when you make your 12th payment (on the next 12) plan to trade in your phone. So if you plan to pre-order the 8 or 8 plus, I wouldn't pay off my balance until early Thursday. For iPhone X I would wait until the 26 of Nov if there is a balance.
Click to expand...


Great info Sydia, I have made my 12th payment and IF I decide to get the iPhone X, AT&T can suck it if they are going to tell me I have to turn in my current iPhone just because I paid on time!!! If they do that, it might be time to switch to a different carrier!

:apple:
 
This is my question also, the last time I pre-ordered was simply through Apple back in Sept 2014 (iPhone 6 Plus), back then the 2 year ATT contract still applied.

For the 8Plus, I did go on the site just now and the options to pay in full are there, or these NEXT plans...I am just not familiar with this. Looks like you can either trade it in next Sept, or in 2 years. Basically making small payments on that phone each month. I may go to my ATT store tomorrow and ask them, I have to figure this all out before Thurs night.
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penajmz said:
I believe you will need:

1. Phone number
2. Social security number of primary account holder
3. Account pin

Make sure you have these handy before starting the pre order so you don't get stuck.
Click to expand...

Person must be an authorized user on primary account
 
SRLMJ23 said:
I really want to know what is going to happen for people (possibly myself) buying the iPhone X. It will throw us off our upgrade cycle to get a new iPhone every year AT LAUNCH because of its delayed release date. I called AT&T, but the person I talked to did not have any useful information.

Now, if I (and others) buy the iPhone 8/8+, then we stay on our upgrade cycle to get a new iPhone every year at launch because it is being released on its normal schedule.

Apple has created a mess for NEXT customers AND iPhone Upgrade Program (IUP) customers. Really frustrated with Apple this year.

:apple:
Click to expand...

You can always pay the necessary amount to upgrade. That’s what you will have to do if the next iPhone comes a month earlier
 
dsmill said:
I have to pay $40.37 to upgrade and then send the phone back to AT&T with the next program. I want to order from the Apple Store app, but I wanted to know if I would be able to, since I need to make that payment. I went to an AT&T store today and they told me I had to pay at the time of preorder, because it is all done in one transaction. Can that payment be done through Apple Store app or do I need to go through AT&T?
Click to expand...

Yes it can
 
My overtime check says: Buy from Apple, outright - iPhone X 256GB. WTH??? Wife concurs.

AT&T - I have purchased from them about 4 times over the past 10 years. The rest has been directly from Apple.
 
I have AT&T and have preordered from Apple every year for every phone since the 4 and gotten all of them on launch day. Way easier process and guaranteed launch day delivery if you are fast
 
I play it safe and have my iPad + iPhone with the Apple Store App and then apple.com and att.com open on my desktop. If you rely on your carrier's website to pre-order, however, you're just asking for disappointment. There's only been one iPhone launch that had the carrier site open before Apple Store App/website but it was a fluke. Just like everyone else that posted, the app is hands down your best bet.

If you live with anyone else, see if you can use their phone and sign into the apple store app with your info so you have two devices trying to get on the store.
 
Last year I used the AT&T site. No issues other than the JB 7+ not being available on the launch day.
 
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