Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

AT&T Pre-order status iPhone 6 Plus (only)

marymarymary said:
Is anyone else who ordered the iPhone 6 64GB Gold (not the +) before noon on the 12th not getting their phone tomorrow?

I ordered mine before 9am EST and my estimated shipping date is 09/26/14 - 10/07/14. I think they f'd something up. It seems people who ordered the same phones form ATT well after me are getting them.

Not sure there is anything I can do to get it sooner. Suggestions?
Click to expand...

i was 9:20 EST - my ship date was 11/9-11/27 which was then bumped to 10/31-11/11.

Im not very hopeful - been in prepared to ship since tuesday
 
Superx520 said:
Posted earlier that a premier rep told me my phone had shipped and was in a warehouse but wouldn't give me a tracking #. So I blasted them on their FB page and one of the reps there asked me to send him my info. Hey emailed back and said that he couldn't dig too deep into the premier side of things but said he saw the same thing about it being in the warehouse but hasn't shipped yet or gotten a tracking # but he knows their are several last min changes going on. I asked where the warehouse is at and he said he didn't have an address. I asked if it was in China or USA and he said it should be a USA warehouse that the use to distribute phones and they are located in several places. I will copy/paste his responses below. A little bit of hope. Maybe.

(Gave him my info and told him what the premier rep said about being in a warehouse. )
Hi zack
I am sorry to say, I see the same. I see the order is in process and at the warehouse, but has not left and so no tracking yet. No errors or the like as well, so nothing is wrong, so they may be waiting for final numbers for how many we have.
-PhilT Social Media Manager

(asked where is the warehouse. )
Hi Zack
In this case I do not know the exact one yet, it would be the one most local to your order point that is also linked to Premier, but I do not have any kind of street address.
-PhilT Social Media Manager


(asked for a tracking #)
Hi Zack
Well as to the expected delivery date, att.com/orderstatus
should show that, but I am still seeing some last moment changes till tomarrow. But since this is premier, I can not track it any deeper than I have, the rest of the order system is on their side not mine, I am sorry to say.
-PhilT Social Media Manager


(I asked him if it is in the USA?)
Hi Zack
It should be, in this case when I say warehouse, it is one of the ones we use to distribute phones, and warranty devices. So we have them in a number of sub sections of the US, to reach that market.
-PhilT Social Media Manager
Click to expand...

Hhhmmmmm this is interesting. My status is the same, premier reps tell me its completed and activated and in a warehouse awaiting shipment.
 
6+ 128GB SG AT&T Premier Order story

I have been reading this thread for the past few days. Here is my order info.

Ordered via AT&T Premier site 6+ 128GB SG five minutes BEFORE midnight on 9/12. Received the email notification within few minutes with a shipping delay of 14-21 days & my CC was pre-authorized for full amount 5 times! Sunday, status showed 10/02-10/13 as expected shipping date. Today pre-autorization amounts disappeared from my CC. The infamous "Cancel" button is back on the order status page & the status is now "Preorder Processing".

I ordered 4, 4S, 5, 5S from AT&T premier site around midnight on the pre-order day & I always received my phone on the launch day! I still have a little hope that we all receive our phones tomorrow. If it doesn't then something seriously went wrong with AT&T and Apple. They owe us a BIG explanation.
 
Not that it really matters, but did anyone else show no estimated shipping date on the page after ordering? "Your order is estimated to ship on or about ." See screenshot.
 

Attachments

  • Screen Shot 2014-09-18 at 9.12.36 PM.png
    Screen Shot 2014-09-18 at 9.12.36 PM.png
    18.3 KB · Views: 145
My status just changed to preorder processing, cancel button is back. Wasn't like that 2 hours ago. Still 10/02-10/13 ship date.
 
nullcircle said:
Not that it really matters, but did anyone else show no estimated shipping date on the page after ordering? "Your order is estimated to ship on or about ." See screenshot.
Click to expand...

Yup -- ordered just before 3 AM EDT. 16gb SG plus. Expected shipping 10/2. no change.

Wifes i6, Silver, 16gb ordered just after 3 got the same msg, but should be here tomorrow (on its way to PA from Newark according to FDX).
 
The flights coming into Louisville don't land until around 1am ET so IF there is ANY chance of us getting a tracking number it won't happen until sometime after that. Sleep well. ;)
 
So now for the first time it says pre order processing and I have the cancel button with the shipment date still the same 10-2 10-13. Although I got a text on Monday saying my order was processed.
 
Jerwig00 said:
So now for the first time it says pre order processing and I have the cancel button with the shipment date still the same 10-2 10-13. Although I got a text on Monday saying my order was processed.
Click to expand...


That's what mine just changed to. Silver 64GB Plus
 
Premier Issues

I saw via ATT Customer Support twitter that there was numerous issues for ppl ordering that have premier. Apparently this is where many of us are having an issue - the system had issues in the morning processing orders - many ppl had to call in and give their CC again, etc.

I called the premier support phone # and asked about my order. He said he saw my order was at 2:07 CST....Then I asked when it was processed - he said 6:00AM CST. Their was a 4 hour gap from when ATT actually started to process my order due to latency between their premier system and their ordering system.

Not sure if it is BS or not....but seems a lot of ppl experiencing similar. He mentioned some ppl had over 12 hour gap in order placed and order processed....
 
So I'm on ATT and don't want to agree to a new 2 year contract or use ATT next. Can I just buy an ATT iPhone 6+ no contract from the Apple Store for 949?
 
Just cancelled my 64gb +. I'm first in line right now at my att. about 10 ppl behind me. Everyone here wants a +. They told us that they have the phones but didn't get many + but said everyone that wants a plus thats the first 10 can choose which size and color they want. Hope everyone else finally gets theirs shipped. Cheers
 
KingBowser64 said:
I preordered my 64GB Black iPhone 4S and 64GB Slate iPhone 5 phones from AT&T in years past, but got my 64GB Space Gray iPhone 5S from Best Buy in Bloomington last year on launch date. I am no stranger to the AT&T preorder nightmare, but I honestly do not remember it being this frustrating.

I preordered the AT&T 128GB Space Gray iPhone 6 Plus from AT&T on Friday morning at 3:27am EST (thanks to technical difficulties with the website). I am a part of the AT&T Premier site through work.

At 5:01am EST Friday, I received an email confirming my order and telling me that it would ship in 14-21 days.

On Saturday morning I received a text from AT&T (11113003) at 9:04am EST saying my order has been processed.

I forget when exactly, but there was a time when my shipping date was 11/9/2014-11/27/2014. Then it changed to 10/13/2014-10/22/2014 with status pending. Then it finally changed to 10/2/2014-10/13/2014 with preparing to ship, and it's been that way ever since.

At one point my cancel button on the Premier site disappeared, but it's back... :confused:

Still nothing... No shipment tracking number, not even a mere notification that it's shipped. I've just about lost all hope.

I honestly have a feeling that the majority of the people plagued with these shipping ordeals are the customers that are a part of AT&T Premier. :mad:

I am just hoping that either one of these new shipments coming tonight has our phones on it, or they just screwed up the tracking labels for the Premier members and they've shipping and ready to go. :cool:
Click to expand...


My story is almost exactly the same to the minute, including the Saturday am text. Only diff is 64gb sg plus
 
mixstar336 said:
I saw via ATT Customer Support twitter that there was numerous issues for ppl ordering that have premier. Apparently this is where many of us are having an issue - the system had issues in the morning processing orders - many ppl had to call in and give their CC again, etc.

I called the premier support phone # and asked about my order. He said he saw my order was at 2:07 CST....Then I asked when it was processed - he said 6:00AM CST. Their was a 4 hour gap from when ATT actually started to process my order due to latency between their premier system and their ordering system.

Not sure if it is BS or not....but seems a lot of ppl experiencing similar. He mentioned some ppl had over 12 hour gap in order placed and order processed....
Click to expand...

Four hours sounds about right. Ordered mine at 3:35 EDT and email confirmation came at 7:23 EDT.

In fairness, I will repeat, my g/f ordered hers about ten minutes after mine through Verizon. 16GB + has had a date of 2-Oct - 13-Oct since day one.
 
Haldemonster said:
Four hours sounds about right. Ordered mine at 3:35 EDT and email confirmation came at 7:23 EDT.
Click to expand...

Don't think this is accurate. I ordered 3 phones (individual orders) through Premier. The first one was ordered right at midnight and I received confirmation just a few minutes later. The next two were ordered about 12:20AM ish and those each took a few hours to receive confirmation e-mails.
 
Lmfao!!!

:p Just had a chat with csr and they asked what time I ordered. I said 12:45am, to which they replied that everyone who ordered after 12:40 are back order. Knowing this was a lie, I wanted to have a little fun so I typed, opps sorry that should have been 12:15. She then came back and said oh well it looks like it was orders after 12:10 that went to back order. Now I KNOW they are f#$@#!g with us!
 
So I took to facebook to express the concern of not getting the premier orders shipped before these other orders that were placed much later. Social media manager replied back to say that they were not first come first serve and we're processed by when the payment authorizations went into the system.

Next person after me posted a similar status as mine and another rep told him that they were being processed first come first serve. They have no idea what is happening. I have had a launch day pre-order every iPhone. Feeling like this is not going to happen.

6+ silver 128 GB
Atlanta, GA
Ordered 3:03 AM EST
Premier business order showing preparing to ship 10/02 - 10/13
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back