Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

AT&T Pre-order status iPhone 6 Plus (only)

my story...

I have been on this website for awhile but needed to create a new account because I don't have access to the email address I previously used to join years ago.

Anyway, my story

Husband: 16GB Space Grey 6+
3.02am confirmation on the website (7-10 day shipping estimate)
4.27am confirmation email (14-21 day shipping estimate)
11.10am order cancelled due to address issue
1pm New order placed, delivery given of 11/9 - 11/27
9/13 Text Messages received


Me; 32GB Gold 6+
3.18am confirmation on website (7-10 day shipping estimate)
4.48am confirmation email (14-21 day shipping estimate)

9/12 On website shipping date read 10/31 - 11/11
9/13
9.56am Text Received: Congratulations! Your order has been processed, you will be notified when your order has shipped.
11.22am Same Text received again.
9/14 Website updated to 10/13 / 10/22 (both premier and regular AT&T show the same dates now) was wonky all weekend.

My dates have not changed or moved since Sunday, and we ordered both of our phones via the premier website. Just a note that my premier order number does not match the order number I see on the regular website.

EDIT: I have three $1 dollar charges still pending then the full tax amount. Nothing has dropped off.
 
Last edited:
emperormacnut said:
Why the hostility? I went through this with the 4s order. It's AT&T's policy and its part of the Fair Credit Billing Act. My wife is a corporate banker for Union Bank, I don't just make this up. Believe what you want, I thought everyone knew the laws governing credit cards.
Click to expand...


Well, you don't apparently.

Because the law is NOT what you claim it is.

http://consumer.georgia.gov/consumer-topics/charges-for-undelivered-merchandise

Contrary to what some sources indicate, the Fair Credit Billing Act does not address if it is legal for a company to charge you before shipping the product. Instead, it makes it illegal to not ship within advertised time period (or 30 days if no expected shipping date is mentioned in the agreement). If a merchant says "this item takes 90 days to ship", then they may bill right away and not have a legal problem if they ship before the 90 day window.
Click to expand...

So no, federal law does NOT forbid them from billing before shipping. You DID make that up.


(Note- some credit card companies might have rules about this- but that's a FAR cry from the 'federal law' thing you invented and it's NOT universal)

http://www.creditinfocenter.com/cards/crcd-buy.shtml

actual credit card companies said:
Can mail-order merchants charge my card before they ship?

According to Janet Hug of Visa USA, "a merchant is not permitted to bill ahead of time" except in case of a deposit or down payment that the customer agrees to.

MasterCard said in a letter that a merchant can charge you before shipment only if s/he tells you and you agree to "the terms and conditions of the sale."

American Express said the merchant can charge your card as soon as you give your account number; but if you receive the bill before the merchandise, call Amex customer service and you don't have to pay while they investigate.
Click to expand...



So whoever your wife works for, she apparently doesn't know the law any better than you do.

AMEX and Mastercard BOTH allow billing before shipping...and Federal Law does too.
 
Burrstone said:
This is frustrating... I waited 40 minutes on hold to have "I don't have an answer for you." to be told to me for every question I asked including do you know if any AT&T customer who pre ordered would receive a Space grey 128gb 6+ on the 19th? Why was I told by a rep when I called in that I must wait to 12:01 and others were allowed in early?

Do they really send these people "out there" with no information? What are they paying these people for? "Premiere" has the worse customer service I've experienced in a while. I wish "I don't have an answer for you" was acceptable from me in my place of acceptance.
Click to expand...

Yes, they really do. These people do what they're told, they're given very limited ability to think for themselves or to go above and beyond, and they're beaten down call after call. Their inability to help frustrates them just as much or more than it does you. It's not their fault, it's all management. At the end of the day let's all just be thankful we don't have that job. I had that job once and knowing what I know I still find it hard to not take it out on them.
 
Knightshade said:
Well, you don't apparently.

Because the law is NOT what you claim it is.

http://consumer.georgia.gov/consumer-topics/charges-for-undelivered-merchandise



So no, federal law does NOT forbid them from billing before shipping. You DID make that up.


(Note- some credit card companies might have rules about this- but that's a FAR cry from the 'federal law' thing you invented and it's NOT universal)

http://www.creditinfocenter.com/cards/crcd-buy.shtml





So whoever your wife works for, she apparently doesn't know the law any better than you do.

AMEX and Mastercard BOTH allow billing before shipping...and Federal Law does too.
Click to expand...

My wife works for Union Bank which is now Mitsubishi Financial Corp. She is an assistant VP for transactional world banking. Here is how it goes and you can call AT&T to confirm it with them. First charge is a pre auth which comes off after 3 days, then they don't charge again till they ship. Believe what you want man, you have a lot of hostility. You gotta let that hate outta your heart!

----------

Geez there are some real hostile people on here. We are all in the same boat, calm down Nancy....
 
emperormacnut said:
My wife works for Union Bank which is now Mitsubishi Financial Corp. She is an assistant VP for transactional world banking. Here is how it goes and you can call AT&T to confirm it with them. First charge is a pre auth which comes off after 3 days, then they don't charge again till they ship. Believe what you want man, you have a lot of hostility. You gotta let that hate outta your heart!
Click to expand...
The pending charges are still on my AMEX more than 3 days later. Is AMEX violating federal law?
 
I had the full amount taken out of my account (the funds were not at all available so I know it wasn't just pending) and this morning, the funds are back with no evidence of the transaction, so I think the people just recently charged have a good chance that their item is shipped or else there'd be no variation. Hope for y'all, but sucks for me and it was supposed to be a present for someone too! :mad:
 
:mad:

My story:

iPhone Plus - 128GB (Silver)
AT&T Premier Preorder Time - 1:55am CST
Confirmation Email - 2:00am CST (Estimated ship 14-21 business days)
Text Message 1 - 9/12, 8:17pm CST
Text Message 2 (repeat msg) - 9/13, 9:26am CST
Chase charge - PENDING
Order status as of 9/13 - Shipping 10/13/14-10/22/14
Call to AT&T 9/13 - Sales Rep said the phone should realistically should ship between 11/9/14-11/27/14, but hopefully "a little bit sooner".

Seriously?! What a waste of time. I don't know if AT&T or Apple is more at fault for this debacle. I get the demand for the Plus is high, but seriously, Thanksgiving?! I have no idea if I'm better off waiting in line on Friday or just waiting 2 months. I'm beyond frustrated with this whole situation.
 
Deguello said:
The pending charges are still on my AMEX more than 3 days later. Is AMEX violating federal law?
Click to expand...

I have no idea to be honest. I could have sworn this was all part of the Fair Credit Billing Act but apparently I was proven wrong. I do however know that most companies go by this policy including AT&T.
 
Waited on hold for 1 hour 42 minutes yesterday (I know, I know, it became for of a "challenge accepted" after that long). My order went through at 3:01 am right after opening. Received a text message over the weekend that my order was cancelled. Website still shows "pending". The AT&T rep said that he had no idea what was going on but would elevate my case to his supervisor. I should receive a call back in 24 to 48 hours. I'll believe it when I see it.
 
JohnDoe54 said:
My story:

iPhone Plus - 128GB (Silver)
AT&T Premier Preorder Time - 1:55am CST
Confirmation Email - 2:00am CST (Estimated ship 14-21 business days)
Text Message 1 - 9/12, 8:17pm CST
Text Message 2 (repeat msg) - 9/13, 9:26am CST
Chase charge - PENDING
Order status as of 9/13 - Shipping 10/13/14-10/22/14
Call to AT&T 9/13 - Sales Rep said the phone should realistically should ship between 11/9/14-11/27/14, but hopefully "a little bit sooner".

Seriously?! What a waste of time. I don't know if AT&T or Apple is more at fault for this debacle. I get the demand for the Plus is high, but seriously, Thanksgiving?! I have no idea if I'm better off waiting in line on Friday or just waiting 2 months. I'm beyond frustrated with this whole situation.
Click to expand...
How could it be AT&T's fault?

It very much appears as if Apple went forward with a simultaneous release with not remotely enough 6+ even to last 15 minutes of preorders. We'll see how it sorts out.
 
saltd said:
6+ 128 gold. First numbers 1018. Hard to say what that signifies, though. I would think that the numbers afterthat would say more about the sequence of the order. I ordered at 11:45 PST, and my number is 101823000....plus some other numbers after that...:)
Click to expand...

Matches mine, and I ordered at 3:05 EST, and I saw people who ordered between us with 1012/1016 etc... Pretty good beg at least the first four digits are meaningless as others have said here.
 
emperormacnut said:
Why the hostility? I went through this with the 4s order. It's AT&T's policy and its part of the Fair Credit Billing Act. My wife is a corporate banker for Union Bank, I don't just make this up. Believe what you want, I thought everyone knew the laws governing credit cards. PayPal is not a credit card or a bank.
Click to expand...

I think you maybe confusing the law regarding holds for deposits, not authorization holds. The rules regarding deposit holds were changed in the last couple of years.

The FCBA does not limit hold periods. It was passed back in the 70's when there no credit card terminals. (They'd look up your card in a book, use the "click-clack machine to imprint your card number, if it was more than $25 or so they'd actually call for an approval code write that on the receipt). That was the law that limits your liability for unauthorized charges to $50.

Holds can be placed for 10 days or more depending on your banks policies. If a transaction posts in that amount (or within certain parameters), the hold will drop off. That's why their are signs at gas pumps warning you about holds. A gas station could hold $150, but you only pump $50. When that transaction posts, it doesn't match so the hold will continue on the account until the # of days has passed.
 
My card has had the full pending charge on it since last Friday and several other purchases AFTER that have posted, so obviously this pending charge is not going to post and I'm expecting it will drop off soon.

I've stated before in other threads that my last pre-order with AT&T I had a pending charge for a few days. Charge dropped off completely. Received phone. Was not actually charged for about TWO MONTHS after receiving the phone.

I ordered at ~2:08 CST (128GB 6 Plus in Space Grey, order number starts with 1012) and I would be shocked if any of us AT&T pre-orders receive a 6 Plus on Friday.
 
TheDarkWizard said:
Cool.. So original theory stands.. But I wonder why yours is 1018 when you ordered before me.. 2:45 ET right? I ordered around 2:50-2:55 ET.. Mine starts with 1012.. May be it's descending order.. Who knows..
Click to expand...

Hard to say. Perhaps there were several databases collecting information simultaneously, and the 101X number corresponds to whichever you happened to fall into. Might not mean anything as far as priority goes...We need Sherlock Holmes to take this one to the mind palace.
 
Well, the rep told me they (AT&T) didn't expect to have such high demand on the Plus.


Deguello said:
How could it be AT&T's fault?

It very much appears as if Apple went forward with a simultaneous release with not remotely enough 6+ even to last 15 minutes of preorders. We'll see how it sorts out.
Click to expand...
 
bova80 said:
just chatted up with ATT and here is what they said, so I hope this is right.
Click to expand...

I just opened a chat and they told me that almost no one would get their 6+ on 9/19 that the date your order status shows now is the correct date
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back