AT&T Pre-order status iPhone 6 Plus (only)

[StoutFiles]

Thier IT needs to be ran out the door right now, how the hell could they have done that. I am in IT also and i even know you need Load Balancing...This explains what happened. Thanks for the info, i am going to jump off a bridge now.

Load Balancing isn't the issue. Even Apple's servers weren't ready at 3. it happens.

The problem is that every order made should have a time stamp in the database. When they went to process the orders, they should have started from the earliest time stamp and worked their way down, but they didn't. They processed orders in god knows what fashion. It boggles the mind.

 

[emperormacnut]

Once again, "Marissa" and "Athina" are a couple of BIG FAT LIARS!!!!

 

[hockeymutt]

That's what they told me too when they called. I tried to tell them that I understood but what we are talking about is the fact that people who ordered hours after us, got phones today. They don't seem to get it. I do feel where they are coming from though. Apple keeps everything so tight and they don't tell the carriers information. It's typical Apple BS. All I know is that the more people cancel their orders, the more likely some of us will get ours sooner. What a mess!

see i disagree with this last part... at&t was the only company to not have a great stock of the plus. I was able to walk to best buy at around 2-3 local time and ask if they had +'s and was asked for what provider? I said att and was told they had them just not for att... the guy in front of me was able to order a 64 gb sg plus and could pick it up tomorrow that's how many they had for sprint!!

 

[mhade92]

SG 64gb 6+; 10/13-10/22

I preorder around 7am 9/12, wasn't really expecting my phone today. I am just curious as to why I haven't received any of the follow up emails from at&t that everyone is talking about. my last message from at&t was tuesday stating my order had been processed.
It is ****** that people who ordered so much later than some of us are getting their pluses already but what can we do. Hopefully at&t gives us a clearer definition of what they think "first come first serve" means. should have just gone through apple .

 

[squirepug]

Tell him to check out page 38~50. There are screenshots on 40, 42, 44, 45 that shows multiple Iphone 6+ that shipped out. There are more proof between 38~50, so that should be sufficient evidence that ATT did ship out +'s.

I let him know. Thanks!

 

[mizerab1e]

I let him know. Thanks!

Get 'em tiger!

 

[emperormacnut]

see i disagree with this last part... at&t was the only company to not have a great stock of the plus. I was able to walk to best buy at around 2-3 local time and ask if they had +'s and was asked for what provider? I said att and was told they had them just not for att... the guy in front of me was able to order a 64 gb sg plus and could pick it up tomorrow that's how many they had for sprint!!

There is something for sure going on and no one is telling us. I hear you cause I went by a Sams Club and they had 6+'s for Verizon only. Everyone knows that AT&T has more iPhone users than anyone and they obviously weren't given enough. That's part of the problem. Apple was adamant that people wouldn't want a bigger screen and they are SOOOOO wrong! Any way you look at it, Apple plays the bigger part here. They are both to blame, but Apple more so. Get what I am saying? Believe me I am just as frustrated as you. My orders were both in before midnight and one of my confirmation emails is actually dated 9/11!!!!

 

[Bosshog01]

So I talked to a csr rep names Carlos needless to say it was uneventful except for one tidbit of info. The reason we didn't get our phones isn't about stock it's about a screw up in transit of the phones to AT&T. Now he didn't say it flat out but I called him on it and he said yes. That's why we keep getting the run around. All of our orders are pending shipment because we have a phone dedicated to our orders that have not made it to them. He wouldn't tell me if it was apples mess up or theirs but the way it sounded AT&T dropped the ball on getting pluses. Hence the fact they took from the shelves and filled some orders. They couldn't not send out any!!!

 

[emperormacnut]

So I talked to a csr rep names Carlos needless to say it was uneventful except for one tidbit of info. The reason we didn't get our phones isn't about stock it's about a screw up in transit of the phones to AT&T. Now he didn't say it flat out but I called him on it and he said yes. That's why we keep getting the run around. All of our orders are pending shipment because we have a phone dedicated to our orders that have not made it to them. He wouldn't tell me if it was apples mess up or theirs but the way it sounded AT&T dropped the ball on getting pluses. Hence the fact they took from the shelves and filled some orders. They couldn't not send out any!!!

This actually would make a lot of sense. I hope it is true.

 

[jargon51]

Just waited on hold for 25 minutes with a CSR who I heard in the background say "another m'f'er wanting to get they upgrade fees waived"

I told her that I heard that and asked to be transferred immediately to a supervisor. I then spoke with Dantre Perry who told me he was very sorry that happened but there was nothing he could do about waiving the $40 upgrade fee.

This is complete madness. My head is about to explode. I need to just get wicked drunk, go on a bender and wake up sometime next week when things will hopefully be better.

 

[mizerab1e]

I sent the following to AT&T's chairman earlier:

Randall,

I'm writing to you to express my profound disappointment with AT&T over its handling of iPhone 6+ pre-orders. The past week has been deeply stressful, frustrating, and taxing for many of your customers, myself included. From my perspective, as a long-time customer, AT&T appears to be wildly disorganized, dysfunctional, and reliant on disjointed information systems.

When one stays up until 3 AM and successfully places an order within ten minutes of the opening of pre-ordering, one would reasonably expect to receive said product on the initial day of release. AT&T claims that orders are fulfilled on a first-come first-served basis, yet there are multitudes of reports (with supporting evidence) of individuals receiving their phones today who placed their orders many, many hours after other individuals who ordered early and who are not receiving their phones today. As such, this is not a matter of insufficient stock, this is a matter of AT&T not fulfilling pre-orders in the order in which they were received.

To compound matters even further:

* Your various information systems are reporting entirely different and contradictory statuses. The phone system is reporting "Backordered," one AT&T website is reporting "Preorder Processing," and yet another AT&T website is reporting "Preparing to Ship."

* Your online ordering system apparently let a significant number of individuals order prematurely, prior to the official pre-order starting time of 3 AM eastern. This means that folks who waited patiently for the official start time are being unfairly penalized by AT&T's acceptance of prematurely placed orders.

I'd like to emphasize that persons who stay up very late, especially on a work-night, to pre-order a product, are sending a message that what they are ordering is of extremely high importance to them, for one reason or another. In my case, my iPhone 5 is literally hanging on by a thread; I need to manually hold the charging cable in a certain position for it to even charge! I was depending on receiving the phone today so I would no longer have to suffer through this.

I've been a loyal AT&T customer since the first iPhone was released. Up until this week, I had been a happy AT&T customer. However, I must be perfectly candid that given the above, I am very strongly considering switching to Verizon, whose customers I understand not to have had experiences similar to those which are described herein.

Fantastic letter. I've sent one myself but you made your point extremely clear and precise. I agree with everything you pointed out and more, but about letting customers 'prematurely' ordering before 12 PDT is sort of silly in my opinion. Sure AT&T should've locked their site down until official time, but thousands of people were hitting the F5 and if it let you in 10 min before, of course they will try to order one to beat the crowd. If you honestly just sat there doing nothing until 12 PDT, then you weren't trying hard enough.

No doubt AT&T ****ed up big time in every way possible. Soon as this contract ends, Verizon will be my carrier.

 

[donaldkwong]

Just waited on hold for 25 minutes with a CSR who I heard in the background say "another m'f'er wanting to get they upgrade fees waived"

I told her that I heard that and asked to be transferred immediately to a supervisor. I then spoke with Dantre Perry who told me he was very sorry that happened but there was nothing he could do about waiving the $40 upgrade fee.

This is complete madness. My head is about to explode. I need to just get wicked drunk, go on a bender and wake up sometime next week when things will hopefully be better.

I haven't tried this yet, but I read that the key wasn't to ask for the upgrade fee to be waived, but rather to ask for a credit in the same amount as the upgrade fee.

 

[Bosshog01]

This actually would make a lot of sense. I hope it is true.

He was very very adamant that we would all have our phones way before our estimated ship dates!! He also made it sound like they knew before the pre order of the mishap that's why our orders are pending shipment and not processing. Sounded as if they thought they would have them before launch day.

 

[jargon51]

I haven't tried this yet, but I read that the key wasn't to ask for the upgrade fee to be waived, but rather to ask for a credit in the same amount as the upgrade fee.

Maybe so but who the hell knows at this point. I was very cordial with the rep and the supervisor and only after I explained my situation did I ask for some type of compensation, suggesting waiving the upgrade fee. I told them all along that I know there is nothing you can do to get the device in my hands any sooner.

Still a super colossal ***** storm

 

[appledude411]

if i find an iphone 6 plus in store and buy it for the $849 + tax.. and get my pre order in the mail i can just sell that phone as new correct? It's not tied to my number or anything right?

 

[mizerab1e]

I haven't tried this yet, but I read that the key wasn't to ask for the upgrade fee to be waived, but rather to ask for a credit in the same amount as the upgrade fee.

Not necessary in my experience. I started out saying how AT&T screwed us over with the + orders and clearly described how others who ordered much later have received their phones today, THEN I demanded that they waive the fee. He did it without saying a word.

 

[hockeymutt]

There is something for sure going on and no one is telling us. I hear you cause I went by a Sams Club and they had 6+'s for Verizon only. Everyone knows that AT&T has more iPhone users than anyone and they obviously weren't given enough. That's part of the problem. Apple was adamant that people wouldn't want a bigger screen and they are SOOOOO wrong! Any way you look at it, Apple plays the bigger part here. They are both to blame, but Apple more so. Get what I am saying? Believe me I am just as frustrated as you. My orders were both in before midnight and one of my confirmation emails is actually dated 9/11!!!!

hahaha yea no worries it blows my mind but i think we're going to get them next week

 

[emperormacnut]

He was very very adamant that we would all have our phones way before our estimated ship dates!! He also made it sound like they knew before the pre order of the mishap that's why our orders are pending shipment and not processing. Sounded as if they thought they would have them before launch day.

If you put all the pieces together, it makes a lot of sense. I watch a lot of forensic files so I am really good at this. Anyways, The case I want isn't even available yet so I don't mind waiting it out even though I got my orders in before the midnight launch and feel entitled. #attfail #applefail

 

[jargon51]

Not necessary in my experience. I started out saying how AT&T screwed us over with the + orders and cleared described how others who ordered much later have received their phones today, THEN I demanded that they waive the fee. He did it without saying a word.

I will try again once I receive my next bill with the fee on it. Why not try again at this point.

 

[emperormacnut]

hahaha yea no worries it blows my mind but i think we're going to get them next week

I think so too. I really believe any day now we are going to get an email with shipping info.

 

[hockeymutt]

I think so too. I really believe any day now we are going to get an email with shipping info.

especially when the rep goes "oh wait your 6 + is activated on your line just waiting to be shipped"

 

[jargon51]

I'm hoping people are still blowing up the AT&T twitterverse. Please use the hashtag #attfail and please direct tweets to:

@att
@ATTBusiness
@ATTBusinessCare
@ATTPremier
@ATTCustomerCare

 

[james92se]

if i find an iphone 6 plus in store and buy it for the $849 + tax.. and get my pre order in the mail i can just sell that phone as new correct? It's not tied to my number or anything right?

Correct, though you probably shouldn't advertise it as "unlocked" per se. You would need to sell it to an AT&T customer and described as an AT&T version.

 

[Bosshog01]

If you put all the pieces together, it makes a lot of sense. I watch a lot of forensic files so I am really good at this. Anyways, The case I want isn't even available yet so I don't mind waiting it out even though I got my orders in before the midnight launch and feel entitled. #attfail #applefail

I have the same feeling!! I felt so special ordering early and getting it launch day now I feel like I'm part of a whole new #attfail group that just as awesome cause I still get to check my shipping status like it's Christmas Eve just a little bit longer!!!

 

[emperormacnut]

especially when the rep goes "oh wait your 6 + is activated on your line just waiting to be shipped"

I was told that as well. When I asked what does activated mean, he acted like he said something he wasn't supposed to say. All I know is that my wife is pregnant and this is all that I have to bring me joy in this psychotic hormonal period....

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I have the same feeling!! I felt so special ordering early and getting it launch day now I feel like I'm part of a whole new #attfail group that just as awesome cause I still get to check my shipping status like it's Christmas Eve just a little bit longer!!!

Hahahahaha WOOOOOO!