So I just called the 877 # for the first time out of curiosity. I have been checking the online status update since I received my order confirmation email on 9/12 - and the only update has been on 9/17 when it said the order was processing and would be shipped between 11/9 & 11/27. I had no expectation that the 877 # would give me any more info but, like I said, I was curious. The first person I spoke to was a man whose English was so challenged, I was astonished he seemed to understand me. It was painful to listen to him - not because of his broken English - but because of how hard he tried to keep up with his script which did little to obscure the utter lack of information that he had to give. "Oh! Miss A.! I see you are, uh, a long, a long time customer, a long time customer of AT&T. This is impressive! Thank you for your confidence in AT&T. What is your number? Oh, you order, ordered a 6+, you must be very excited to receive your 6+. That is a very popular model. Let me pull up your order. You ordered an iPhone 6+, a 64..." "No, I ordered a 128." You ordered a 128 on September 16...You must be very excited..." "No, I ordered it on September 12..." "Okay, I see your order. An iPhone 6+ 128 gold color. Is that correct?" and on and on...when he finally told me that the same thing I already knew that the delivery date window was 11/9 to 11/29, the call abruptly disconnected - before I had a chance to respond. I called back - the woman I spoke to the second time sounded very, very young and she had a very heavy Southern drawl. Her script was different but she also stumbled over what she was reading, to the point that it seemed like she still learning to read. She told me that my phone would ship on 11/9 and be delivered by 11/29. "Check online for your tracking number in the next two or three days," she said haltingly. Her voice got more shaky as the call went on. I felt so bad for both these people. They seemed overwhelmed just with reading and pronouncing - never mind the challenging diplomatic demands of soothing a hoard of increasingly frustrated iPhone customers. I'm sure they are getting paid next to nothing to do this very stressful and dirty work for AT&T.