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AT&T Pre-order status iPhone 6 Plus (only)

Gingersnap3813 said:
9/20 - ordered 2 space grey 128 GB

Have called to check and been hung up and disconnects from chats. Then last week a woman told me my phone would ship by that Friday. It didn't.

My window was 10/29-11/07.

I emailed ATT's CEO Wednesday and Thursday got a call from an appeals and resolutions worker assuring me he was looking into it. I gave him 24 hours and called back yesterday.

He assured me he'd call me back with a tracking number last night. Didn't. No shipping notification. Instead my window passed and I got notification it would be even longer.

Last night I send another email and today still nothing.

Monday this gentleman is going to be receiving a pretty heated call.
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Well don't feel like the Lone Ranger. I think you were the one that gave me the CEO's email. Thank you.

9/12 - Ordered my :apple: iPhone 6 Plus Gold 128GB :apple: ESD 11/09/14 - 11/27/14

Order Cancelled by AT&T at some point & was never notified.
11/3 Called Customer & order reprocessed and moved to the end of the line ESD now 12/12/2014 - 12/23/2014

11/7 Emailed CEO
11/8 Received call from Grace @ Executive Office stating they are receiving an order at 3 pm and my order will be expedited & will receive shipping info asap

Haven't heard anything so far and current status still the same. DAY 58 BTW.

I'm so over it. Gonna give them til the end of next week to get my phone and then going to the cancel my order and go to the Apple Store. Seems like everyone else has been successful and able to get their phone locally.
 
MacRika said:
Well don't feel like the Lone Ranger. I think you were the one that gave me the CEO's email. Thank you.

9/12 - Ordered my :apple: iPhone 6 Plus Gold 128GB :apple: ESD 11/09/14 - 11/27/14

Order Cancelled by AT&T at some point & was never notified.
11/3 Called Customer & order reprocessed and moved to the end of the line ESD now 12/12/2014 - 12/23/2014

11/7 Emailed CEO
11/8 Received call from Grace @ Executive Office stating they are receiving an order at 3 pm and my order will be expedited & will receive shipping info asap

Haven't heard anything so far and current status still the same. DAY 58 BTW.

I'm so over it. Gonna give them til the end of next week to get my phone and then going to the cancel my order and go to the Apple Store. Seems like everyone else has been successful and able to get their phone locally.
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Ugh. So sorry all this is happening to you and everyone.

If I had any store around me to get them I would. I think the closest ones are out of state and I'm a single mom of a toddler. I just can't do a road trip.

Sucks .
 
Hang in There - I'm with you!

Gingersnap3813 said:
Ugh. So sorry all this is happening to you and everyone.

If I had any store around me to get them I would. I think the closest ones are out of state and I'm a single mom of a toddler. I just can't do a road trip.

Sucks .
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I think there's hope for you though. You've raised enough hell plus you're within your window even though it expired. The gold 128GB I'm trying to get must be hard to come by. I'm learning that Apple is fulfilling their customer's order first and then us AT&T customer's last. Being premier didn't even help. I remembered not having this much problem when I ordered my iPhone 5 from them right after launch day around this time. I hate that there are no stores close by you.

Oh well, keep us posted.
 
darkeve567 said:
I will be saying many prayers for you that you have a miracle and send you your phone. We are all rooting for you! And I will stay on here till you get your phone!
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Thanks!! I feel like we should all have a Facebook support group. Lol.

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MacRika said:
I think there's hope for you though. You've raised enough hell plus you're within your window even though it expired. The gold 128GB I'm trying to get must be hard to come by. I'm learning that Apple is fulfilling their customer's order first and then us AT&T customer's last. Being premier didn't even help. I remembered not having this much problem when I ordered my iPhone 5 from them right after launch day around this time. I hate that there are no stores close by you.

Oh well, keep us posted.
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I will definitely keep everyone posted. :)
 
Gingersnap3813 said:
Everyone in the 10/29-11/07 window is getting their phones shipped but me #
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Not me. 9/20 order. 6+ 128 SG. This is what I got this morning.

ESL36: We are experiencing a temporary system error that prevents us from retrieving your order information . Please wait a few moments and try again later.

So pissed!!
 
420 said:
I kicked att's ass today.:cool:
I went to a corporate store(not retail) and got my eligibility reinstated.

I drove to Apple Carlsbad and got my gold 64+ no problems, husband got his silver 64+ no problems.

Anyone in the San Diego area that runs across this issue of canceling an order and unable to reverse your upgrade, go to the ATT in Santee and ask for the manager Paul.

I want to give Paul his props for fixing something in 5 minutes that 10 supervisors and an escalation team could not fix, he changed the last number of the IMEI number on both phones and JOILA! Upgrade became available. No biggie with old phones beacuse I am just selling them back to gazelle.

This bullshizz had me twisted.

I have to echo what others have said about this phone AMAZING

once you have it in your hand it feels like your old phone is a flip phone from the '80s. Maybe, just a better beeper;)

This new phone is some shizz cooked up on Mars. Some Martian crack.

:apple:I'm stoked.

Good Luck to all and if you have problems GO TO A CORPORATE ATT STORE

quit calling those numbskulls and GET YOUR PHONES
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Yayyyyy!!! I'm so glad you got your phone!
 
Gingersnap3813 said:
I'm so jealous. Everyone's leaving me. Getting their phones. I feel abandoned. Lol.
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Just reserved a Iphone 6+ 128 SG at the Apple store in Tulsa!!!!!! It's in stock, and i will be there when they open at 11 cst. I had to order it on my other line, and havent cancelled order i placed on 9/20. Won't until i have other phone in hand. I will just switch it to my main line when i get there and know that they actually have it. I will update all after this process. fingers crossed!!
 
Keyman22 said:
Just reserved a Iphone 6+ 128 SG at the Apple store in Tulsa!!!!!! It's in stock, and i will be there when they open at 11 cst. I had to order it on my other line, and havent cancelled order i placed on 9/20. Won't until i have other phone in hand. I will just switch it to my main line when i get there and know that they actually have it. I will update all after this process. fingers crossed!!
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That is what I had to do after ATT canceled my order for me. I walked in and had it in about 10 minutes. I ordered on 9/12. I have had it for 2 weeks. It is worth it. I hardly use my iPad anymore. I keep coming back to this thread in hopes that people are starting to get their phones. I have been reading and some posting from the very beginning. It was someone's post on how to go to the Apple Store that helped me get my phone. I understand the frustration. The fustration is not having the phones it is how ATT handled the situations and misleading people. I was in a ATT store last weekend and a couple were ordering a phone and were told about 2 weeks. Unbelievable. Maybe they were ordering a 16 gb
 
Still Waiting

Order Stats:

Ordered 6+ 64g silver at AT&T store 9/25
with 11/4 - 11/14 est. delivery
Still says backorder on #877 and Preparing to Ship on MyAT&T
No communication from AT&T at all

Local Apple store (5 miles away) has just about every 6+ configuration
Called them yesterday and I could have walked in and had my choice of 6+
If I cancel my Next AT&T order, I am not sure how long it would take to get my upgrade eligibility back. I will wait until 2 days after my shipping date ends and then if no activity will cancel from AT&T and get a phone from Apple.
AT&T will surely lose a lot of customers over this, but Apple probably has more to do with this late delivery than AT&T. I will always order directly from Apple in the future.
 
Well today is the start of my shipping window. Waited 7 weeks to get to this point and now I have more waiting... This really sucks....

Closes Apple store to me is 1 hour or more drive time. But I keep checking and if what I want comes available and I can reserve it, I will and make the drive for it...
 
New to the forums, have been lurking for a few hundred pages.

Ordered 9/22 sg 64, 10/30-11/10 shipping window. Wasn't going to get upset about anything until Tuesday, but this morning att can't find my order online. 877 still says backordered. Anyone have any ideas? Has att canceled my order?
 
Gingersnap3813 said:
Thanks!! I feel like we should all have a Facebook support group. Lol.

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I will definitely keep everyone posted. :)
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You are probably aware but in case you're not, last Friday marked the beginning of the two week long Da Bizi Festival in China. All factories and workshops close in order to spend the holiday with family. It's the second most important festival of the year - just behind the Chinese New Year.
 
Gingersnap3813 said:
I'm so jealous. Everyone's leaving me. Getting their phones. I feel abandoned. Lol.
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No way Ginger! Btw, are you on any social media? I am on most. PM me if you would like to keep in touch that way. If not, I understand. Will be here until you get satisfaction and then some.
 
Got the dreaded email, at least they sent something... ordered 9/23, original window was 10/31 to 11/11


Ship date for your iPhone 6 Plus order

We appreciate your purchase of the iPhone 6 Plus. Because the color and memory size of the iPhone 6 Plus you purchased is very popular, we have not received the supply needed to fill your order. As a result, your device will now be delayed and we will notify you as soon as we have a new delivery date. If you don't want to wait, you may cancel your order by calling 800-331-0500 or visit an AT&T store. If you choose to cancel, your credit card will not be charged. If you do not notify us that you want to cancel your order before we ship the device to you, we will assume that you have agreed to this shipment delay. We're sorry for the inconvenience. Please know your order is a high priority.

Thank you for choosing us.

AT&T
 
Keyman22 said:
Not me. 9/20 order. 6+ 128 SG. This is what I got this morning.

ESL36: We are experiencing a temporary system error that prevents us from retrieving your order information . Please wait a few moments and try again later.

So pissed!!
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I received similar message this morning.

E0019: We are unable to find your order. If you have recently made a purchase, please verify your order confirmation number or search using your wireless number. You may also check your order status by dialing 887.782.8870

Order date: 09/22/2014
6+ 128GB SG
Estimated ship date: 10/30/14 - 11/10/14

Anyone else receiving these odd messages from the AT&T's order status system?
 
Last edited:
For those worried because AT&T can't find their order, relax. They can't find my order either and it has shipped.

I think they are simply updating their systems over the weekend so no orders are accessible and they are not competent enough to give users a good error message when they search.
 
Gingersnap3813 said:
I don't think I do. I'm in Missouri.
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Not to creep or anything, but where in Missouri??? Some At&t stores have them, but sales reps are to lazy to look (and they don't bother to update their online stock".

went to trade my 5S in on Friday and the man came Ron the back and whispered "Ok we do have 6 plus's in stock"... This is after I watched him help 6 people order the exact same phone (I was in AT&T for 2 hours ##)
 
This is nice. AT$T is doing work on their systems so order information is not available. There is an Apple store about an hour and 15 minutes away from me that has my phone. Well the apple site can't talk to AT$T site because of this maintenance.

Going to call them when they open and see if they would hold the phone for me. Then I'll call AT$T and cancel my order... Here's hoping...
 
At&t

AT&T Site Down

Maintenance In Progress

Our internet site is currently undergoing maintenance and will be unavailable until approximately Noon Eastern Time on Sunday, November 9. We apologize for this inconvenience.

You can use our Interactive Voice Response (IVR) system to check your order status over the telephone by calling one of the numbers below and saying "Order Status":

. 1-800-288-2020 U-verse Order Status

. 1-888-757-6500 Home Phone & Internet Order Status

. 1-877-782-8870 Wireless Order Status

. 1-800-288-1145 AT&T | DirecTV
 
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