AT&T Pre-order status

[anarche]

I'm referring to AT&T reps

Bring out the pitchforks! Xenophobes to the ramparts!

 

[King Shady]

2nd guessing my 6+ order... If I ordered a 6 128GB Space Grey right now, do you guys think it would deliver by Friday? Or am I too late

 

[AustinIllini]

Are you in Georgia? Lol, if you are I'm driving to that shack ASAP.

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Apple reps are Americans. I've seen apple job postings and they are work from home jobs for phone and chat based support.

You call Apple, you get a guy down the street. Austin has a large Apple presence

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2nd guessing my 6+ order... If I ordered a 6 128GB Space Grey right now, do you guys think it would deliver by Friday? Or am I too late

All signs point to the 7-10 days shipping times on Apple's website

 

[donaldkwong]

It looks like folks are getting tracking numbers without the shipping estimate dates being updated, so that means those estimates are worthless. I created a new form to help track when phones are being shipped to help estimate when other phones will be shipped.

If you have a tracking number, either from AT&T or from UPS/Fedex, please fill out this form:

https://docs.google.com/forms/d/18ejcw5yNz4_QDdus9p0qiLZnNcT8vCNjLN0osCoM_tw/viewform?usp=send_form

Results of the survey will be available here:

https://docs.google.com/spreadsheets/d/1O2qxp6tkb-o1C3pZJ1uph8WvElQfI2JxQvN1HSp2EVI/edit?usp=sharing

Thanks, everyone!

Evening bump.

 

[infam0uz]

You call Apple, you get a guy down the street. Austin has a large Apple presence

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All signs point to the 7-10 days shipping times on Apple's website

Thats for the Iphone6

however it shows

Available to ship:
3-4 weeks Free Shipping

for the iphone 6 plus

 

[thisdj78]

Bring out the pitchforks! Xenophobes to the ramparts!

You misinterpreted the nature of my comment.

 

[Joesg]

I ordered a silver 64 GB 6 (not 6+) at about 3:03 am Eastern time via premier, but my order status has always said 9/23 - 10/2 for estimated ship dates.

I sat on hold with the AT&T Premier help line for almost an hour. I asked the agent if I was going to receive the phone before October 1st since I will be gone for the entire month of October, and she said I was not likely to receive it by October, despite ordering the phone within a few minutes of the availability. She advised me to cancel my order if I don't receive any updates via email in the near future.

 

[rasten79]

I ordered a silver 64 GB 6 (not 6+) at about 3:03 am Eastern time via premier, but my order status has always said 9/23 - 10/2 for estimated ship dates.

I sat on hold with the AT&T Premier help line for almost an hour. I asked the agent if I was going to receive the phone before October 1st since I will be gone for the entire month of October, and she said I was not likely to receive it by October, despite ordering the phone within a few minutes of the availability. She advised me to cancel my order if I don't receive any updates via email in the near future.

This is just proof that you have to take anything a rep tells you right now with a grain of salt.... Everyone seems to be being told different things.

 

[infam0uz]

I ordered a silver 64 GB 6 (not 6+) at about 3:03 am Eastern time via premier, but my order status has always said 9/23 - 10/2 for estimated ship dates.

I sat on hold with the AT&T Premier help line for almost an hour. I asked the agent if I was going to receive the phone before October 1st since I will be gone for the entire month of October, and she said I was not likely to receive it by October, despite ordering the phone within a few minutes of the availability. She advised me to cancel my order if I don't receive any updates via email in the near future.

"She advised me to cancel my order if I don't receive any updates via email in the near future"

She sounded grumpy for making you cancel it.

 

[Joesg]

"She advised me to cancel my order if I don't receive any updates via email in the near future"

She sounded grumpy for making you cancel it.

Aye. She did seem a bit grumpy, has probably been telling everyone the same thing all day.

 

[anarche]

You misinterpreted the nature of my comment.

That's all peachy, then. Carry on.

 

[sapjordan2002]

iphone 6+

I ordered a gold 64gb Iphone 6+ at 6:20 am PST (I know I am not getting it on launch day) however the shipment dates are before Thanksgiving.
I have seen people order after me and have Oct dates.... What gives?!?

My date hasn't changed, although it did go in to backordered on Saturday, but immediately went back to 11/9-11/27. I have received the confirmation texts, and email; cancel button is gone. Anyone else out there seeing this?

 

[theonekcrow]

Customer Care told me I couldn't cancel, I could only return it once I got the device. AT&T retail store said the same thing.

That sounds on par for canceling orders on the premiere store. Did you do a Next upgrade, a 2 yr upgrade, or buy outright?

 

[UncleSchnitty]

I think all "Do you think ill get my phone friday" questions from here on should be responded with a link to cancel orders automatically.

So no one gets really offended, thats a joke...kindof

 

[anarche]

Now that the reviews are out, I believe we'll see order updates

 

[Joesg]

That sounds on par for canceling orders on the premiere store. Did you do a Next upgrade, a 2 yr upgrade, or buy outright?

I went for the 2 year upgrade

 

[NYRob94]

Not getting iPhone on Friday

ktex1968
macrumors member

Join Date: Jun 2010
1st order was a SG 128 Iphone 6 Plus- placed at 12:30PST
est deliver 10/2-10/13

2nd order was a SG 64 Iphone 6 Plus- placed at 12:50PST
est deliver 11/09/14 - 11/27/14*

Thank you for your patience! Your AT&T Representative will be with you shortly.
Welcome! You are now chatting with 'Athina '
Athina : Hello, thank you for chatting with AT&T today. I am currently reviewing the information you have supplied.
Kevin :thanks!
Kevin rder number is xxxxxxxxxxxxxx
Athina : I'd be more then happy to assist you, is it okay if I call you by your first name?
Kevin : yes, that would be super!
Athina : After reviewing the information you supplied I see your chatting in regards to your shipping date. Any order ordered on 9/12 or 9/13 should be receiving their orders on 9/19. Customers are seeing pushed back dates because our system is on a default setting and when the website was getting a lot of orders put in, it automatically pushed the dates back. You should have nothing to worry about and I apologize for the inconvenience.
Kevin : ok, that is terrifc- are you pretty sure about that?
Athina : Yes, I'm sure.
Kevin : great! Would you mind checking another order for me? It's one I ordered for my wife.
Athina : Yeah, no problem. Can I get the Web Order number?
Kevin : xxxxxxxxxxxxxxx
Athina : Thank you, Kevin. Give me just a moment to pull up the order. Were you just wanting to check the status?
Kevin : Yes and to see when you think that one might actually arrive as the dates are really far out. I actually placed it only about 20 minutes after the first one.
Athina : No problem. It will be just a moment.
Kevin : thanks, Athina!
Athina : I will be right with you.
Kevin : No problem, take your time
Athina : Thank you for your patience, Kevin.
Kevin : no worries!
Athina : In order to protect your privacy, may I please have the First Name, Last Name, and the last four digits of the Social Security Number associated with this account?
Kevin : sure
Kevin : Kevin xxxx
Athina : Thanks. Can you also provide me with the full billing address, including street, city, and zip code?
Kevin :xxxxxxxxxxxx
Kevin :Houston, TX 77079
Athina : Thank you. It's showing your order date on this order was 9/14, is that correct?
Kevin :It says that but it was actually placed at 12:50 PST on 9/12
Athina : Just a moment. Looking through my resources.
Athina : Okay I confirmed it does say in the system it was ordered 9/12 so you should be receiving your phone on 9/19.
Kevin :for ORDER NUMBER: "First Order Number"- if I'm to receive it by Friday- shouldn't I have gotten a tracking number by now?
Athina : They usually send out a tracking number once the order is about to be shipped in a confirmation email.
Kevin :sure, i understand but wouldn't it of needed to be shipped by now for a 9/19 delivery date?
Athina : Not if it's overnight shipping. It wont be shipped out till tomorrow or the next day maybe.
Kevin :Oh ok, thanks!
Kevin :How can I get back in touch with you specifically? you've been very helpful!
Athina : Unfortunately I don't have a direct line. I'm glad I was to be of assistance!
Kevin :OK, well thank you very much!!
Kevin :Have a great evening!

I wish i could believe that but AT&T says I will definitely not receive my iPhone on Friday the 19th. I ordered my iPhone 6 Plus 128GB model at 3am my time when they went on sale. Says I won't get it till 10/13-10/22. I'm thinking of canceling my order if they let me. I assumed that I'd get it Friday. I guess I was wrong.....

 

[c4rls]

Ugh MyChoice suckssss. It won't allow me to enter in my name because apparently my nickname and address are already in use. I have a name that can be lengthened or shortened and the package is coming in my longer name and MyChoice is set up to use my short name. (Ex. Chris/Christopher, Joe/Joseph, etc)

I'm in the same boat as you, AppleFan91. But I don't have a name that can be shortened (Carly). I can't set up my MyChoice. It won't even send me the text message to verify my identity!

In fact, I have no way of tracking my order AT ALL. I receive an error message EVERY time I try to check it on AT&T. I envy all of you who have at least THAT information! All I have is the initial email from the 12th telling me that I should be getting my SG iPhone 4.7in 64GB between 9/23-10/2.

I ordered in-store at about 10:00am EST on the 12th. The sales rep said I would have it on the 19th.

Anyone else unable to track anything?

 

[bbmertz]

Yeah if my phone hasn't shipped by Friday morning, I'll just wait in line at my local AT&T store, have them cancel my preorder and I should be able to get the unit I want there.

Unfortunately, I was unable to do that two years ago when I tried to purchase an iPhone 5 in-store after ordering online. I was told that AT&T could not process the upgrade in-store since the upgrade was already processed online. It won't be a problem if you're paying full retail and not subject to a contract.

 

[joeyoey]

I'm getting this message: ">>> UPS Address Validation has determined the address provided is a commercial address. If you feel this determination to be in error, please contact UPS. (1019)"

Does anyone know what this means? Can UPS My Choice not be used with a commercial address? ...this is a UPS store address!

I'm in the same boat as you, AppleFan91. But I don't have a name that can be shortened (Carly). I can't set up my MyChoice. It won't even send me the text message to verify my identity!

In fact, I have no way of tracking my order AT ALL. I receive an error message EVERY time I try to check it on AT&T. I envy all of you who have at least THAT information! All I have is the initial email from the 12th telling me that I should be getting my SG iPhone 4.7in 64GB between 9/23-10/2.

I ordered in-store at about 10:00am EST on the 12th. The sales rep said I would have it on the 19th.

Anyone else unable to track anything?

 

[scorpioria]

Just saw that my order went from Pending to Preparing To Ship on the AT&T site...

Mine too! Within the last 2 hours now I have more hope lol

 

[ms.annette]

I'm in the same boat as you, AppleFan91. But I don't have a name that can be shortened (Carly). I can't set up my MyChoice. It won't even send me the text message to verify my identity!

In fact, I have no way of tracking my order AT ALL. I receive an error message EVERY time I try to check it on AT&T. I envy all of you who have at least THAT information! All I have is the initial email from the 12th telling me that I should be getting my SG iPhone 4.7in 64GB between 9/23-10/2.

I ordered in-store at about 10:00am EST on the 12th. The sales rep said I would have it on the 19th.

Anyone else unable to track anything?

I'm still unable to track or have any update. My ship date is still 9/23-10/02 also. Hmm.. I'm hoping it does show up Friday but if not I guess I'll wait. I didn't order until Friday morning anyway.

 

[Kingfisher1]

Just got off the phone with an AT&T rep. Pretty much, the iphones are being shipped out on the 19th which means it will be very rare to get it on Friday. He recommended to me that if your status does not say shipped and you do not have a tracking number. Go to any store friday morning that will be selling them and buy it there and have at&t cancel your preorder.

Clueless rep is clueless.

 

[nepalisherpa]

My status just changed to this (attached) again. No clue what this means because it had been 10/13-10/22 (after it changed from 10/30-11/11).

 

[iWallace26]

I ordered a silver 64 GB 6 (not 6+) at about 3:03 am Eastern time via premier, but my order status has always said 9/23 - 10/2 for estimated ship dates.

I sat on hold with the AT&T Premier help line for almost an hour. I asked the agent if I was going to receive the phone before October 1st since I will be gone for the entire month of October, and she said I was not likely to receive it by October, despite ordering the phone within a few minutes of the availability. She advised me to cancel my order if I don't receive any updates via email in the near future.

maybe she told you to cancel so she can get her date bumped up