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AT&T Pre-order status

Just got my tracking number at 215am ET.
But of course when I click on the tracking # provided on the AT&T site,I get:

Not found

No record of this tracking number can be found. For more information, please contact customer service. at 1.800.GoFedEx 1.800.463.3339

I will try other methods to find it.
For reference I ordered at 255am ET via Premier.
 
Glad to see so many of you are getting updated shipping dates. I'll just stand over here in the corner weeping silently waiting for my Halloween delivery.
 
I HAVE A FEDEX NUMBER ON MY STATUS PAGE!!!!


Now I can rest. I really just bought the phone for the thrill of agonizing over shipping dates, pending transactions on my credit card statement, and the tracking number, really.
 
karmatourer said:
Try clicking on it.
Click to expand...

I'm not the person you asked, but here's mine:

ocxhAfu.png
 
Mine shipped! FedEx as well. :D

I placed two orders for iPhone 6 Gold 16GB from 11:45 - midnight PST on 9/11/2014. Both have shipped!

Some info:
This website updates the fastest:
https://www.att.com/order_status/order_status_results.jsp
It shows both tracking numbers (but only one is marked as shipped oddly enough).

This website is second fastest:
https://www.att.com/eos/processOSRequest
It only shows a tracking number for one order but says the other was shipped via FedEx as well, just no tracking number yet.

The premier website is the SLOWEST:
https://www.wireless.att.com/business/order_status/index.jsp
Both orders are still processing / pending but my estimated shipment dates (which were always 9/17 - 9/18 and never changed) have disappeared. Neither have a tracking number on this one.

I hope this helps those of you still waiting! Neither of my tracking numbers work on FedEx yet. I'll update when they do.

Edit: One of them is now trackable on FedEx. It's coming from FORT WORTH, TX (it was shipped 9/13). Scheduled for delivery on 9/19 in SoCal.

The trackable one doesn't have any reference numbers listed and the main account line, upgrade line, premier order number, and myAT&T order number aren't bringing it up if I track by reference. I can only track it with the actual FedEx tracking number.
 
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Glad to have FINALLY been bumped from Mid/late November to "10/02/2014 To 10/13/2014"...but not thrilled. Wasted a couple hours refreshing the T-mobile site so I didn't get my order in until 2:39 AM Fri for my 128gb Space Gray.

Ordered from T-mo the next day also. I desperately want a divorce from the devil that is ATT but since my T-mo order hasn't budged (what with the whole Jump fiasco)....I may stick it out with ol' sATTan a bit longer.
 
jkim3691 said:
Interesting I asked because it says delivered by 3:00. I thought that would be for only business addresses.
Click to expand...

I saw that too, but I'm not complaining. I verified both orders earlier today with an ATT chat rep, and that included my home address. I just figured they're actually trying to make us happy-ish on Friday ;-)
 
macbookguy said:
I saw that too, but I'm not complaining. I verified both orders earlier today with an ATT chat rep, and that included my home address. I just figured they're actually trying to make us happy-ish on Friday ;-)
Click to expand...

Yeah, mine says the same thing but I had it shipped to a business address. Kind of surprised they mixed with UPS. I thought I was going to be getting a UPS tracking #.
 
Shipped

Att showing shipped with FedEx Tracking number, FedEx site can't find the shipment...
12:02 AM Order 64GB iPhone 6

My second phone, ordered 10 minutes later which also had billing issues that took 2.5 hrs of AT&T hold time still shows preparing for shipment.
 
Updated Shipped via fedex - ordered at 1:44 AM CST on AT&T - iPhone 6 64G Space Grey.

Thanks for all the entertainment, good luck with your orders. See you on the other side.
 
JohnW3 said:
The trackable one doesn't have any reference numbers listed and the main account line, upgrade line, premier order number, and myAT&T order number aren't bringing it up if I track by reference. I can only track it with the actual FedEx tracking number.
Click to expand...

Super helpful. Thanks for the info.

Looks like mine will be same, but since it's a Plus, it might not make it for Friday. But at least I can guess it will be FedEx now.
 
So, I preordered my 6+ 16GB at 10:30 am CST on Friday and got the initial confirmation email. Great, right? I haven't heard anything from AT&T in regards to my preorder as of Tuesday the 16th. My card wasn't charged, nor did I have the $1 hold like many of you did. I didn't even have a shipping time. All it said was, "Status: Pending. Expected shipping date: Pending Confirmation."

So, I try canceling my pre-order twice, both times through the Premier site. Weird. I then decide to go in store on Monday and try to cancel my pre-order again. No dice. The AT&T employee couldn't give me a straight answer in regards to what the hell is going on. I call the Premier toll free number, and after being on hold for 30+ minutes I finally get through.

Turns out that my card didn't go through the order. And as I said, AT&T didn't contact me over the 4 days to let me know that even though it clearly states in the e-mail, "Your order may be subject to AT&T eligibility and credit requirements. If we have any questions, we'll contact you via email." At this point I still want my pre-order canceled cause if my card is accepted now then who knows when I'll get my phone.

So they cancel it and tell me they'll be able to reverse my upgrade to its previous status. First part was no problem, but it turns out that my upgrade is gone due to the fact that I "exceeded" my cancellations of my pre-order. I now have to wait to get a call from whomever so they can try to fix that. Looks like I'm not getting an 6+ on launch day.

Sorry for the rant for a first post haha. It's been a hellish weekend.
 
Just for funzies I checked my order at midnight. It says Shipped. So, that's good. Although there is no shipping information, no tracking number yet. Still, good sign.

UPDATE I have my FedEx tracking number now, it left Fort Worth this evening, delivers on the 19th. I was kind of hoping for a Thursday delivery but I shouldn't be greedy.
 
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AT&T customer service(other than pre orders) has been great, i don't have a lot of complaints about them. They even gave me free upgrades a few months ago and didn't reset my upgrade date. when the 5 came out a had a guy at work that they had lost his phone when they shipped it and he called up AT&T and they gave him the phone for FREE!

Just be polite and friendly. what you could do this is ask them to call the store nearest and have them hold one for you. They might just do it. I had the store manager near me when i was having an order issue with my wives phone give me his business card and said " if it gets cancelled call my cell and ill have one waiting for you on launch day"


urmoshin said:
So, I preordered my 6+ 16GB at 10:30 am CST on Friday and got the initial confirmation email. Great, right? I haven't heard anything from AT&T in regards to my preorder as of Tuesday the 16th. My card wasn't charged, nor did I have the $1 hold like many of you did. I didn't even have a shipping time. All it said was, "Status: Pending. Expected shipping date: Pending Confirmation."

So, I try canceling my pre-order twice, both times through the Premier site. Weird. I then decide to go in store on Monday and try to cancel my pre-order again. No dice. The AT&T employee couldn't give me a straight answer in regards to what the hell is going on. I call the Premier toll free number, and after being on hold for 30+ minutes I finally get through.

Turns out that my card didn't go through the order. And as I said, AT&T didn't contact me over the 4 days to let me know that even though it clearly states in the e-mail, "Your order may be subject to AT&T eligibility and credit requirements. If we have any questions, we'll contact you via email." At this point I still want my pre-order canceled cause if my card is accepted now then who knows when I'll get my phone.

So they cancel it and tell me they'll be able to reverse my upgrade to its previous status. First part was no problem, but it turns out that my upgrade is gone due to the fact that I "exceeded" my cancellations of my pre-order. I now have to wait to get a call from whomever so they can try to fix that. Looks like I'm not getting an 6+ on launch day.

Sorry for the rant for a first post haha. It's been a hellish weekend.
Click to expand...
 
Well, at least 1 of my phones shipped:

  1. iPhone 6+, 64GB, SG: estimated 10/2-10/12 (ordered at 12:05am PDT)
  2. iPhone 6, 64GB, Silver: shipped via FedEx (ordered at 12:14am PDT)
  3. iPhone 6, 64GB, Silver: estimated 9/17-9/18 (ordered at 12:44am PDT)

Also, the Premier and "regular" status pages are out of sync again. The Premier still has the shipped phone as "Pending" while the regular site gives me the tracking #.
 
joeyoey said:
Has anyone who ordered the 6 Plus from AT&T had theirs shipped yet?
Click to expand...
not that i've heard, think there was one guy that got a 16 gb shipped. But most dates are all moving up. Think we'll all have tracking numbers by tomorrow night if you ordered early enough.
 
That's what I was thinking. I ordered first thing hoping I'd get it this Friday...but I think everyone else had the same idea! lol

hockeymutt said:
not that i've heard, think there was one guy that got a 16 gb shipped. But most dates are all moving up. Think we'll all have tracking numbers by tomorrow night if you ordered early enough.
Click to expand...
 
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