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I got an update. I could get my phone earlier than expected...or, LATER. Idiots.

Processing
Previous Ship Date: 10/29/2014 To 11/07/2014
Expected Ship Date: 10/28/2014 To 11/14/2014
 
And then gripe when you're not home and they left a doortag. The delivery company pays The carrier damage fees which in turns replaces your device, this assuming if it was damaged turn transit by the delivery company.

Sorry to hear what happened but It is what it is.

Sorry, but a gripe about having to sign for a package as a convenience pales in comparison to a lost/damaged/stolen iphone due to negligence - which is what happened in my case.

Asserting that I would be upset had they required a signature is dumb. I would have driven to the shipping center which is over an hour away to pick it up rather than go through this.
 
Sorry, but a gripe about having to sign for a package as a convenience pales in comparison to a lost/damaged/stolen iphone due to negligence - which is what happened in my case.

Asserting that I would be upset had they required a signature is dumb. I would have driven to the shipping center which is over an hour away to pick it up rather than go through this.

I hear it everyday from Verizon (who require a signature on all their packages) customers who were not home and don't sign the door tag next days reattempt. Like its my fault they weren't home. Maybe you don't gripe but there are many more who do. I will take delivering/releasing an ATT package hands down.
 
I started a spreadsheet the other day to keep track of all orders and to see if/when there is a rhyme or reason when they ship these things out. So if you want, please add your info to the spreadsheet (make sure you click the right tab at the bottom, the first one is for iPHone 6 Plus ONLY and the second one is for iPhone 6 ONLY).

Also, please do not forget to come back and add your shipping/delivery date to the spreadsheet because that is one of the most important parts.

https://docs.google.com/spreadsheets/d/1-5ryMfWalIU4sLaf1MRONiSAqOHZqww7SKsDN5OjV9Y/edit?usp=sharing
 
called the 877 number this morning and asked why I haven't received any updates since my credit card was charged yesterday. the agent I spoke with said no changes seen as of now, i still have the 11/9-11/27 window. agent filled out an escalatin ticket for me. keeping my fingers crossed.;)

Yes!!!! Shipping notification received today! Can expect receive on Monday! So relieved my wait is almost over! Good luck to everyone else!
 
I hear it everyday from Verizon (who require a signature on all their packages) customers who were not home and don't sign the door tag next days reattempt. Like its my fault they weren't home. Maybe you don't gripe but there are many more who do. I will take delivering/releasing an ATT package hands down.

with these results? methinks not. what's the worst that can happen if you can't sign for a package? sign a door tag (releasing authorization and possibly getting the same outcome I got) or pick it up at the depot? both are much quicker results than being sent to the end of the line through no fault of your own and having to wait over a month for a replacement.
 
with these results? methinks not. what's the worst that can happen if you can't sign for a package? sign a door tag (releasing authorization and possibly getting the same outcome I got) or pick it up at the depot? both are much quicker results than being sent to the end of the line through no fault of your own and having to wait over a month for a replacement.

Think I misunderstood your original post. And confused on what happened to you.

whatever happened you aren't being charged again for another phone are you?
 
Think I misunderstood your original post. And confused on what happened to you.

whatever happened you aren't being charged again for another phone are you?

yeah, actually I am. There's a hold on my card for $317.99 for the new device that will become a charge once the new device ships. Then, I won't get that money back until the damaged one is received.
 
with these results? methinks not. what's the worst that can happen if you can't sign for a package? sign a door tag (releasing authorization and possibly getting the same outcome I got) or pick it up at the depot? both are much quicker results than being sent to the end of the line through no fault of your own and having to wait over a month for a replacement.

Apple tried that w/ me on the iphone5 recall ($699). Told them to forget it.

That sucks and again sorry it happened to you. Was it stolen or damaged during transit
 
Drivers behind timing of shipment

Based on what I know about AT&T (and large corporations in general), the seemingly illogical shipment schedule is almost assuredly being driven by accounting and internal business processes.

AT&T wireless is divided into regions, and each region into divisions. It's not like its really FIFO for orders nationally. Its FIFO based on region, with further subdivision based on on business unit (online, Premier, brick and mortar). So there are a large number of queues that are fulfilled each day, each pulling from a pre-assigned inbound inventory. I am sure there is a bit discretion between queues, but probably not much.

Each manager for each region/division/business unit will be measured (and bonused) based on performance, so they would have little incentive to "share" their inbound inventory. ****ed up from a consumer standpoint, but almost assuredly true. Complaining to the president's office would get some results, sometimes, as I am sure his office has an allotment of devices to take care of escalated issues.

Further complicating the mess is the whole NEXT program. That is, pure and simple, a revenue recognition play on AT&T's part. Sell a phone at a subsidized price, you can only recognize the price you sell it for, not the retail price of the phone. Sell it as a NEXT device, they get to take the entire retail price of the phone at time of sale as revenue. Boom- every NEXT device is worth 2x as much to their bottom line. I bought mine as a NEXT device, and it has aways shown as "Preparing to Ship" as status, since 10/26, never backordered. Lets them recognize the revenue immediately.

All the above is my opinion, I have no inside info, blah, blah, blah. But based on the the way publicly traded companies are operated, it would surprise me if that's not what's going on.
 
Well it does happen sometimes. Gets stacked in can next to a heavier box then during flight the cans shift and well sometimes the out come isn't good.

ATT, VZW, Sprint, all these people can do a better job of packing. They put it inside a box w/ one bubble pad and it still isn't packed good shifts all inside box. VZW is the worse! Apple does a great job of packing it tight.

Few christmas ago I released a package on front door step as I was driving away the neighbors dog came over and sniffed it the pee all over it.
 
For spits and giggles, I initiated an order for a Space Gray 128 GB 6 plus from Apple's website.

If I pay $949, I'll get the phone...

So, I'm stuck waiting on the upgrade I initiated through premier.
 
My orders disappeared today from the AT&T website. I'm OK with that as I have pending orders from Apple. I expect them to return, but if they are canceled it will save me the exhausting effort to refuse them at the door. ;)
 
I got an update. I could get my phone earlier than expected...or, LATER. Idiots.

Processing
Previous Ship Date: 10/29/2014 To 11/07/2014
Expected Ship Date: 10/28/2014 To 11/14/2014

That would be hilarious if it wasn't so infuriating!
 
I started a spreadsheet the other day to keep track of all orders and to see if/when there is a rhyme or reason when they ship these things out. So if you want, please add your info to the spreadsheet (make sure you click the right tab at the bottom, the first one is for iPHone 6 Plus ONLY and the second one is for iPhone 6 ONLY).

Also, please do not forget to come back and add your shipping/delivery date to the spreadsheet because that is one of the most important parts.

https://docs.google.com/spreadsheets/d/1-5ryMfWalIU4sLaf1MRONiSAqOHZqww7SKsDN5OjV9Y/edit?usp=sharing

Stupid question: can you edit this spreadsheet from an iPhone because If you can I'm having issues help lol!
 
Just got a text message:

AT&T FREE MSG:
Congratulation! Your AT&T device has shipped for order XXXXXXXXXX. To track your shipment go to… it's the USPS site.

AT&T website is showing shipped with tracking number.
877 number is saying "Your order has been shipped. And it gives my USPS shipping number."

My mail is on a Vacation Hold until Saturday. Hopefully, the iPhone 6 Plus will be waiting on me when I arrive back from our Walt Disney World vacation that very day.
 

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Still in limbo.
App says preparing to ship.
877# says back ordered.
Att. Com says processing.

Just got off phone with them and was told that it will be here by the last date in my window.
Ordered 9/20 window is 10/29-11/7.
6+ 128 GB SG

On a better note, just got off with their retention dept and got my data doubled for what I'm paying now. From 10 gb to 20 gb.

Hi Billy, Your rate plan was changed to the exclusive Mobile Share 20GB plan for the same price as the 10GB ($100 plus the cost of each smartphone). ~Rhonda
 
I got an update. I could get my phone earlier than expected...or, LATER. Idiots.

Processing
Previous Ship Date: 10/29/2014 To 11/07/2014
Expected Ship Date: 10/28/2014 To 11/14/2014

You believe they don't have the right to change their shipping estimate? Interesting.

----------

Ordered this past Sunday (10/19). Finally got an estimated shipping date today of 12/3-12/12. Hopefully that date will improve. Think I'll try the Apple Store from time to time and see if I can luck into one.

iPhone 6 Plus 64GB

You should. I have two 6+ SG 64GB no contract phones scheduled for delivery between 11/9 and 11/27. I wanted one sooner for the wifey so I picked up a silver one via AT&T Next. It's strange to have to jump through so many hoops. This is the first year I didn't order at midnight and have a phone delivered on day one.
 
I can't seem to edit the spreadsheet....

I started a spreadsheet the other day to keep track of all orders and to see if/when there is a rhyme or reason when they ship these things out. So if you want, please add your info to the spreadsheet (make sure you click the right tab at the bottom, the first one is for iPHone 6 Plus ONLY and the second one is for iPhone 6 ONLY).

Also, please do not forget to come back and add your shipping/delivery date to the spreadsheet because that is one of the most important parts.

https://docs.google.com/spreadsheets/d/1-5ryMfWalIU4sLaf1MRONiSAqOHZqww7SKsDN5OjV9Y/edit?usp=sharing
 
AT&T responded to my email to the Office of the President. Where I politely told of my disappointment in what happened with pre-orders, promises and lack of response. They gave me a bill credit without my having asked for it. My iPhone has shipped. How can I stay mad? After all, I'm at the Happiest Place on Earth.
 

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