Carrier AT&T Sucks. Leave them if u can.

Mr.Scarface

macrumors regular
Original poster
Jan 2, 2009
104
44
AT&T will not swap out a defective XS without a $45 restocking fee (been 8 days). They claim all hardware issues have to handle by APPLE, which is ********. I could buy the phone from Best Buy and not have that issue. The problem is the phone was purchased for my daughter who is in a town with no Apple Store (College). To use Apple, I would have to put another $1100 hold on a credit card to have them ship a phone. I could always have her drive to the nearest Apple Store 100 miles away but that would be using more money that the $45 fee. That's BS.

The reason I don't want an $1100 hold on my credit card......is the last time I did something like that, it didn't go well.
 

Packers1958

macrumors 68000
Apr 16, 2017
1,540
2,025
South Dakota
You have a choice with Apple. You can send the phone to them, and when they get it, they send you a replacement. No charge to your card. Or, like you said, they send you a new one, charge your card $1100, and remove the charge when they get the other one.
 
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Jtludwig

macrumors 6502
Mar 24, 2012
382
205
You have a choice with Apple. You can send the phone to them, and when they get it, they send you a replacement. No charge to your card. Or, like you said, they send you a new one, charge your card $1100, and remove the charge when they get the other one.
Agreed.

It’s only a hold—they don’t even actually charge your card.
 

Mr.Scarface

macrumors regular
Original poster
Jan 2, 2009
104
44
You have a choice with Apple. You can send the phone to them, and when they get it, they send you a replacement. No charge to your card. Or, like you said, they send you a new one, charge your card $1100, and remove the charge when they get the other one.

Wrong. AT&T will charge a restocking fee in-store or thru their online/phone support. I understand why Apple does it. AT&T has a store in the town where she is, it is less than 14 days.....why can't they swap for free? Other retailers do it? This is ATT, with their ****** ass support, trying to make money off things others do for free. It is called CUSTOMER SERVICE. As for switch, cannot switch the 3 other lines without taking a big hit upfront.

My problem is not with Apple. It is with AT&T.
 
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Mr.Scarface

macrumors regular
Original poster
Jan 2, 2009
104
44
Your the one being a pain in the ass, go to apple or send it to apple, I’ve never ever done anything other then that, and I have att
No Apple store in the town she is at. A college student without her phone for 3 or 4 days.........not what I want.
[doublepost=1538248832][/doublepost]
$1100 is a lot to some, that means no weekend money to go And get drunk with fat chicks. That’s worth not doing it right there.
Or paying for a VERY EXPENSIVE University......and every penny counts.
 

Renho

macrumors 68000
Sep 15, 2014
1,869
601
SR, CA
No Apple store in the town she is at. A college student without her phone for 3 or 4 days.........not what I want.
[doublepost=1538248832][/doublepost]

Or paying for a VERY EXPENSIVE University......and every penny counts.
That too... I couldn’t afford $1100 gone for a day, some don’t realize that.
[doublepost=1538249127][/doublepost]But it does say you have 14 days to return and there will be a restocking fee. But I figured that was for people that just didn’t want it anymore. Not for defective units.
 

OneMike

macrumors 603
Oct 19, 2005
5,655
1,583
I'm not sure I fully understand. Are they trying to charge you a restocking fee only in the case of you swapping the phone? Is returning the phone an option?

I left AT&T years ago but from what I remember then, which obviously could've changed. There wasn't a restocking fee when returning Apple devices.
 

IdentityCrisis

Suspended
Sep 9, 2018
684
345
AT&T will not swap out a defective XS without a $45 restocking fee (been 8 days). They claim all hardware issues have to handle by APPLE, which is ********. I could buy the phone from Best Buy and not have that issue. The problem is the phone was purchased for my daughter who is in a town with no Apple Store (College). To use Apple, I would have to put another $1100 hold on a credit card to have them ship a phone. I could always have her drive to the nearest Apple Store 100 miles away but that would be using more money that the $45 fee. That's BS.

The reason I don't want an $1100 hold on my credit card......is the last time I did something like that, it didn't go well.
All providers do the same thing including Best Buy. It's in their return policy.
 
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Renho

macrumors 68000
Sep 15, 2014
1,869
601
SR, CA
It’s not gone for a day.

It’s just a temporary hold on a credit card. You don’t ever pay anything unless you don’t follow the return instructions.
Yes it is gone till it comes back. So if i have $1200 in my account, I only have $100 to spend till it comes back. You know banks, could take a week. I’m just saying I couldn’t afford not having that for a week...

But what he can do is as soon as they put a hold on it, call bank and tell them to release it and they will.
 

Wags

macrumors 65816
Mar 5, 2006
1,215
845
Nebraska, USA
I'm not sure I fully understand. Are they trying to charge you a restocking fee only in the case of you swapping the phone? Is returning the phone an option?

I left AT&T years ago but from what I remember then, which obviously could've changed. There wasn't a restocking fee when returning Apple devices.
It is listed on their website under returns policy. Everyone should be aware of return/exchange policies when making a major purchase.
 
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Packers1958

macrumors 68000
Apr 16, 2017
1,540
2,025
South Dakota
Wrong. AT&T will charge a restocking fee in-store or thru their online/phone support. I understand why Apple does it. AT&T has a store in the town where she is, it is less than 14 days.....why can't they swap for free? Other retailers do it? This is ATT, with their ****** ass support, trying to make money off things others do for free. It is called CUSTOMER SERVICE. As for switch, cannot switch the 3 other lines without taking a big hit upfront.

My problem is not with Apple. It is with AT&T.
You deal directly with Apple. There is no restocking fee. Send the phone to Apple, they send you a new phone. No CC charge, no restocking fee. You do not have to deal with AT&T at all.
 

Jtludwig

macrumors 6502
Mar 24, 2012
382
205
Yes it is gone till it comes back. So if i have $1200 in my account, I only have $100 to spend till it comes back. You know banks, could take a week. I’m just saying I couldn’t afford not having that for a week...

But what he can do is as soon as they put a hold on it, call bank and tell them to release it and they will.
The money on a credit card is never actually in your account...it’s just credit available.

Now if you choose to use a debit card that is a different story.

Or you could do as the previous poster suggested. Send the phone in and once it’s received they will send a replacement. No money or “credit available” ever changes hands. There only downside is that you’ll be without the phone for a little while.
 

Renho

macrumors 68000
Sep 15, 2014
1,869
601
SR, CA
No Apple store in the town she is at. A college student without her phone for 3 or 4 days.........not what I want.
[doublepost=1538248832][/doublepost]

Or paying for a VERY EXPENSIVE University......and every penny counts.
Since you can’t deal with Apple, I would have them put a hold on it, call up bank and tell them to release it and bam. Your good..
 

Mr.Scarface

macrumors regular
Original poster
Jan 2, 2009
104
44
I'm not sure I fully understand. Are they trying to charge you a restocking fee only in the case of you swapping the phone? Is returning the phone an option?

I left AT&T years ago but from what I remember then, which obviously could've changed. There wasn't a restocking fee when returning Apple devices.
They charge the fee regardless. She is just trying to swap out the defective phone. I put AppleCare on the phone. She could drive 90 miles to the close AppleStore, but I don't want her doing that.
 

Renho

macrumors 68000
Sep 15, 2014
1,869
601
SR, CA
The money on a credit card is never actually in your account...it’s just credit available.

Now if you choose to use a debit card that is a different story.
Oh we are talking difference of cards. I get what ur saying. Just some of us can’t take a $1100 hit is all I mean, debit or credit. But that’s not ATT fault, he is just in a crappy situation and ATT is not at fault here. You never do exchanges with seller always manufacture
 

jk1211

macrumors 6502a
Sep 13, 2018
751
1,873
ATT- up to 14 days Device restocking fee: up to $45. Apple devices: No restocking fee if device is returned unopened.
https://www.att.com/shop/wireless/returnpolicy.html

Verizon- A $50 restocking fee applies to all wireless device returns and all wireless exchanges (excluding Hawaii).
https://www.verizonwireless.com/one-support/return-procedure/

Tmobile- Within 14 days. [T]he restocking fee is $50 for “smart phone” and "wearable devices" with SIM cards, which are high-end phones and wearable devices that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices
https://www.t-mobile.com/templates/popup.aspx?passet=ftr_ftr_returnpolicy

We can pretend in fantasy land that ATT sucks or accept that is the policy for ALL carriers.

Apple will exchange it in store for free, or putting a hold on your credit card until the old device is returned. You never spend any money, it is a hold on free credit. Or simply bring it to a store if that's not acceptable.

Carriers don't do free hardware swaps/exchanges for Apple hardware. That is Apple's instructions as it's their hardware.
 

mpavilion

macrumors 6502a
Aug 4, 2014
960
562
SFV, CA, USA
ATT- up to 14 days Device restocking fee: up to $45. Apple devices: No restocking fee if device is returned unopened.
https://www.att.com/shop/wireless/returnpolicy.html

Verizon- A $50 restocking fee applies to all wireless device returns and all wireless exchanges (excluding Hawaii).
https://www.verizonwireless.com/one-support/return-procedure/

Tmobile- Within 14 days. [T]he restocking fee is $50 for “smart phone” and "wearable devices" with SIM cards, which are high-end phones and wearable devices that are designed for Web and social media use in addition to standard phone features such as voice and text messaging; and for all other devices
https://www.t-mobile.com/templates/popup.aspx?passet=ftr_ftr_returnpolicy

We can pretend in fantasy land that ATT sucks or accept that is the policy for ALL carriers.

Apple will exchange it in store for free, or putting a hold on your credit card until the old device is returned. You never spend any money, it is a hold on free credit. Or simply bring it to a store if that's not acceptable.

Carriers don't do free hardware swaps/exchanges for Apple hardware. That is Apple's instructions as it's their hardware.
TMO does not charge a restocking fee if you are swapping a defective phone (at any time during the warranty period). The language you’re quoting isn’t applicable to this situation.
 

rockitdog

macrumors 68030
Mar 25, 2013
2,501
863
I like at&t but that rule is stupid. I’d go to a different store and try with them. FYI any manager can waive a restocking fee, they’ve done it for me before.
 
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