AT&T will not swap out a defective XS without a $45 restocking fee (been 8 days). They claim all hardware issues have to handle by APPLE, which is ********. I could buy the phone from Best Buy and not have that issue. The problem is the phone was purchased for my daughter who is in a town with no Apple Store (College). To use Apple, I would have to put another $1100 hold on a credit card to have them ship a phone. I could always have her drive to the nearest Apple Store 100 miles away but that would be using more money that the $45 fee. That's BS. The reason I don't want an $1100 hold on my credit card......is the last time I did something like that, it didn't go well.