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I'm going to do this in an ATT store. I assume they will evaluate my trade in phone right there. I don't want to deal with the mess of sending in my phone and having them tell my my phone is not worth anything.
 
I spoke with a rep this morning who confirmed that I needed to be on a qualified plan to get the upgrade deal, but there is no need to add a line or upgrade a line as part of the deal. I just need to be on a qualified plan beforehand. So I had him make the plan change now in preparation for tomorrow's preorder.

He also said we can trade in the old phone in a corporate store after buying the new phone online. We do not have to mail it. He thinks that applies to purchases made through either the Apple or AT&T website, but was not entirely sure about doing it through Apple.
 
So what device are you guys getting that are doing this?

Regular 12 or Pro,

or waiting for Mini or Max?
 
I spoke with a rep this morning who confirmed that I needed to be on a qualified plan to get the upgrade deal, but there is no need to add a line or upgrade a line as part of the deal. I just need to be on a qualified plan beforehand. So I had him make the plan change now in preparation for tomorrow's preorder.

He also said we can trade in the old phone in a corporate store after buying the new phone online. We do not have to mail it. He thinks that applies to purchases made through either the Apple or AT&T website, but was not entirely sure about doing it through Apple.
Do you recall which plans qualified and which didn't?
 
I'm going to do this in an ATT store. I assume they will evaluate my trade in phone right there. I don't want to deal with the mess of sending in my phone and having them tell my my phone is not worth anything.

Yes, me too. Hopefully they’ll give out some sort of receipt in the store so we have proof we gave it to them.
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So what device are you guys getting that are doing this?

Regular 12 or Pro,

or waiting for Mini or Max?

12 Pro. Just can’t decide on the color. 😩😩
 
So what device are you guys getting that are doing this?

Regular 12 or Pro,

or waiting for Mini or Max?
Pro for me, Mini for my wife. She's quietly hated every iPhone since the original SE due to their size so she's more than happy to sacrifice Portrait Night Mode and a lidar function she'll never use for a phone she can actually hold in her tiny dancer hands without her fingers cramping after a couple minutes.
 
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Are you trading in via mail, or in store? Not sure if this offer is available in store or if it worth any unnecessary risk of going to a store right now, so I am concerned with the mail in option’s reliability. I know those with problems are the ones most likely to post about it online, but I found zero good stories and was hoping to see if I could solicit at least a few responses of positive experiences to give me some confidence.


I went into the AT&T store yesterday to sign up for the Unlimited Elite plan and asked several times... "Can I bring the device I'm trading in to the store instead of mailing it in?" They (two different reps) told me I could, so that's the route I'm going.
 
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If this is anything like the iPhone 7 promotion that AT&T had a few years ago that was very similar (a free phone after 24 months of credits), you can trade in your phone in a corporate store. That's what I did and was given a receipt, which I held onto until the credits started.
 
If this is anything like the iPhone 7 promotion that AT&T had a few years ago that was very similar (a free phone after 24 months of credits), you can trade in your phone in a corporate store. That's what I did and was given a receipt, which I held onto until the credits started.

Oh I’m glad to hear they gave receipts.
 
He also said we can trade in the old phone in a corporate store after buying the new phone online. We do not have to mail it.

I went into the AT&T store yesterday to sign up for the Unlimited Elite plan and asked several times... "Can I bring the device I'm trading in to the store instead of mailing it in?" They (two different reps) told me I could, so that's the route I'm going.

The offer on Apple's website originally said that the trade-ins must be brought to a corporate store.
I'm sure that will remain an option.
 
Curious... I'm currently on ATT (Ever since the original iPhone) and have an iPhone X (Completely paid off) with a broken front & back glass. Other than the glass being broke the phone functions fine. Is it safe to assume my phone wouldn't be eligible for this promotion? Only option is to pay the full price either outright or through monthly installments with ATT then?

Anyone have any advice on getting a decent deal in this situation?

Apologies if this is an obvious question. I don't really follow all of the promotions/upgrades every year so I feel out of the loop here. Especially this time around as it seems to be exceptionally confusing this go around.

Kinda always feel like Im getting screwed by the carriers so any help/advise would be most welcome. Much thanks.
 
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I'm really wrestling with this too, haha even though it is a great deal
Hmm, wondering if I should do iPhone musical chairs. All 4 of our lines on AT&T are upgrade eligible. Since the iPhone 12 mini won't be available until November, I could get a Walmart SE2 on one of the other lines and trade that phone in for the mini. Even considering taxes, etc. it'll already be break even at month 12.

Again, it's just the ~$30-50 higher cost of the unlimited plan and losing hotspot for the tablet that's bugging me.
 
Curious... I'm currently on ATT (Ever since the original iPhone) and have an iPhone X (Completely paid off) with a broken front & back glass. Other than the glass being broke the phone functions fine. Is it safe to assume my phone wouldn't be eligible for this promotion? Only option is to pay the full price either outright or through monthly installments with ATT then?

Anyone have any advice on getting a decent deal in this situation?

I’m in a somewhat similar situation. In my case though I have an 11 Pro Max that is in good condition other than a crack in the back glass.

On the ATT site the fine print of the offer says:

To qualify for $800 credit, minimum Trade-In value must be $95 or higher after device condition questions have been answered

In my case, if I go to http://tradein.att.com, find the 11 Pro Max and answer the condition questions, letting them know that the back is cracked it comes up with a value of $125.40, so it’s my understanding that my phone would still qualify.

In your case, with an X with a broken screen I suspect you will wind up under $95, but you can always go and check. There is another offer for a $350 credit and the fine print for that offer says:

To qualify for $350 credit, minimum Trade-In value must be $35 or higher after device condition questions have been answered

So even if your phone doesn’t qualify for the $800 offer you might still qualify for the $350 offer.
 
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Are you trading in via mail, or in store? Not sure if this offer is available in store or if it worth any unnecessary risk of going to a store right now, so I am concerned with the mail in option’s reliability. I know those with problems are the ones most likely to post about it online, but I found zero good stories and was hoping to see if I could solicit at least a few responses of positive experiences to give me some confidence.
I always trade in via mail. I sent it back in the box and keep an eye on tracking to make sure that it arrives.
 
For the folks participating in this deal, are you going to try ordering from Apple or ATT direct? Generally I go through Apple, but if the odds of getting on release day are in the favor of ATT, I’d totally go that route.

In the past, I’ve had some great luck ordering from Best Buy of all places for release delivery. Worked for an iPhone X and XR.
 
I’m in a somewhat similar situation. In my case though I have an 11 Pro Max that is in good condition other than a crack in the back glass.

On the ATT site the fine print of the offer says:



In my case, if I go to http://tradein.att.com, find the 11 Pro Max and answer the condition questions, letting them know that the back is cracked it comes up with a value of $125.40, so it’s my understanding that my phone would still qualify.

In your case, with an X with a broken screen I suspect you will wind up under $95, but you can always go and check. There is another offer for a $350 credit and the fine print for that offer says:



So even if your phone doesn’t qualify for the $800 offer you might still qualify for the $350 offer.

Thanks so much for your reply. Didn't know there were different "values" for the traded in devices. Assumed it would be eligible or not. And yet another wrinkle to consider. Oy!
 
What doesn’t make sense is that if they’re going to do this, then what is the point of the five dollar a month upgrade feature?
 
Can anyone clarify if I need to have my AT&T plan changed over from a Grandfathered Unlimited plan to a newer Unlimited plan BEFORE I order the new iPhone online via Apple? Or does the switch just need to be done before I activate the new phone. In order the be eligible for the $800 trade in credit.
 
If you go the ATT route, do you own the phone when the installments are done? or do you have to give it back to AT&T?
 
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