after 3 hours on hold i was finally able to talk to someone in the att trade in dept. i was able to cancel my trade so i could take it to the store instead of continuing to wait on shipping materials.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Carrier AT&T Trade In... $800 bucks?
- Thread starter ripsaw650
- Start date
- Sort by reaction score
thanks thats what i did! option 5 did finally work!
so my receipt I got last week in store hasn't shown up when I check the online status.
I got an email today on the status of my online trade in request which I believe was initiated when I purchased the 12 Pro online. I can track that one which is a different number and says "device in transit to att"???? I didn't mail anything to them.
for those who traded in store, how long did it take to show up online and able to track it?
edit: called the local store. they confirmed it was shipped last week and delivered yesterday. unable to get a status after that as it doesn't update them anymore than that.
I got an email today on the status of my online trade in request which I believe was initiated when I purchased the 12 Pro online. I can track that one which is a different number and says "device in transit to att"???? I didn't mail anything to them.
for those who traded in store, how long did it take to show up online and able to track it?
edit: called the local store. they confirmed it was shipped last week and delivered yesterday. unable to get a status after that as it doesn't update them anymore than that.
Last edited:
I sent mine in my own box with their supplied shipping label. Got the text today that my credits were applied. Took exactly two weeks from the time they said they processed my phone.
Took exactly 14 days to get my confirmation after acknowledgement of reciept. Now to wait on the bill to see credits. That iPhoneX had the busted camera lens glass that plagued that model and the Face ID sensor had gone bad and battery was at 70% life.
“AT&T Free Msg: Great news! Your device promotional credits are now being applied! To maintain eligibility and keep your credits going, be sure to keep a required unlimited plan, maintain your installment agreement, stay active & in good standing. If service is cancelled, device balances are due!
“AT&T Free Msg: Great news! Your device promotional credits are now being applied! To maintain eligibility and keep your credits going, be sure to keep a required unlimited plan, maintain your installment agreement, stay active & in good standing. If service is cancelled, device balances are due!
Let us know when you see your credits.
Curious to see if yours gets rejected further down the line.
how long did it take from the time of the trade to receiving the text approval?
i got a text confirmation for the phone i traded in last week, but still nothing for the trade in on 11/14
I got an email about my online trade in but of course haven't received the package to send it back in. when I check the status of that one, it shows up but hasn't moved since the 8th. when I track the one I did in store, it shows nothing found?
I think I'm just being paranoid about this whole situation.
I think I'm just being paranoid about this whole situation.
About 2 weeks after I did the trade in a corporate store, I received the text, which was one day after I paid my bill, so it was about 3 weeks later when the credits showed up on my bill.
I got the 12 mini, traded in the X but my bill was still higher, minus the one time tax charge, activation, and monthly installment. Other fees and Taxes went up.
If and when the credit applies, my bill should have remain the same but it won’t.
I returned everything, went to the Apple store and got me my phone for full price. No trade in or anything. Att credit me back everything including all their weird fees and taxes. I am not paying more “monthly” for many years to come. Rather pay upfront for a phone and not deal with high bills.
If and when the credit applies, my bill should have remain the same but it won’t.
I returned everything, went to the Apple store and got me my phone for full price. No trade in or anything. Att credit me back everything including all their weird fees and taxes. I am not paying more “monthly” for many years to come. Rather pay upfront for a phone and not deal with high bills.
Started reviving my credits fir the phone I sent in and they are only $11 a month so now I gotta call att and see what’s up. Going to wait tell after Christmas tho. Will update.
Did you get an email for some reason I got an email like a bill of sale but for 0 dollars
Spoke to ATT yesterday, they said things are moving slower on their end and that the return shipping package should arrive early 2021 and extended my trade in window to accommodate the delay.
No. I only got the text message below on December 7th, about 2 weeks after I dropped off my XS Max at the corporate store near me. I was given a paper printout from the store (it said $350 value, and then the promo code for the $700 in credits on the line below that). I ordered my Pro Max from Apple and did not complete a trade in form online, because I heard that some people who did were not being allowed to do the trade in at the AT&T store; they had to mail it in.
“AT&T Free Msg: Great news! Your device promotional credits are now being applied! To maintain eligibility and keep your credits going, be sure to keep a required unlimited plan, maintain your installment agreement, stay active & in good standing. If service is cancelled, device balances are due!”
did you ever cancel the online trade request even when you went into the store?