Carrier AT&T Trade In... $800 bucks?

[iFan]

New marketing added on AT&T website: New and existing customers get iPhone 12 ON US

They've just updated the iPhone 12 info on the AT&T website: https://www.att.com/brand/apple/iphone-12-features.html

They've also updated the legalese of the promo to include iPhone 12 models. Interesting part: "Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans).":

UP TO $800 OFF APPLE SMARTPHONES

Get up to $800 off an eligible smartphone when you add a new line or upgrade an existing line.

Limited time offer. Available in select locations.

You’ll need to:

• Purchase an eligible smartphone on a qualifying installment agreement, including taxes on full retail price (up front) and $30 activation/upgrade fee.
• Add a new line of service or upgrade an existing line.
• Activate postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts). AT&T may temporarily slow data speeds if the network is busy.
• Trade-in an eligible Smartphone in good working condition with a minimum trade-in value of $95 for $800 credit ($35 for $350 credit) within 30 days of activation.

Then you’ll get:

• Up to $800 in bill credits with smartphone trade-in value of $95 or higher (Up to $350 with trade-in value of $35 to $94) applied in equal amounts over 30 monthly installments

Important notes:

• Credits start within 3 bills after trade-in is completed and will be applied over 30 months. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above. Other installment options may be available and credit will be applied in equal amounts over the term of the installment.
• If you cancel wireless service, your credits will end and you’ll owe the balance of up to $1350 based on device purchased.
• Credit card may be req’d (except MA, PA, ND.

Qualifying Installment Plan:

• Requires a qualifying 0% APR installment agreement (30-mo. term at up to $45/mo. based on device purchased) Other installment options may be available and vary by location. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors.
• If buying on the AT&T Installment Plan with Next Up, customer is responsible and will not receive any credits for an additional $5/mo. for the Next Up upgrade feature.

Business customers:

• As long as you have a qualified wireless service agreement for Corporate Responsibility User line of service, you can also buy on an Equipment Installment Plan (24-mo. at up to $56.25/mo. or 36-mo. at up to $37.50/mo.) and credits are applied over term of installment agreement.
• You’ll need a qualified wireless plan (minimum $60/mo. for new AT&T Mobile Share Plus for Business plan before discount), but do not need an unlimited plan. Other qual. plans available. Existing customers can add to eligible current plans.

Eligible Devices:

• Eligible Purchased Smartphones
  • iPhone XS 64GB ($900), 256GB ($1050), 512GB ($1250)
  • iPhone XR 64GB ($500), 128GB ($550)
  • iPhone 11 Pro 64GB ($900), 256GB ($1050), 512GB ($1250)
  • iPhone 11 Pro Max 64GB ($1000), 256GB ($1150), 512GB ($1350)
  • iPhone 12 64GB ($800), 128GB ($850), 256GB ($950)
  • iPhone 12 Pro 128GB ($1000), 256GB ($1100), 512GB ($1300)
• Eligible Trade-in Smartphones:
  • To qualify for $800 credit, minimum Trade-In value must be $95 or higher after device condition questions have been answered
  • Eligible devices:
    • Apple: 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
    • Samsung: Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
    • Google: Pixel 3, 3 XL, Pixel 4, 4 XL
    • LG: V50 ThinQ, V60 ThinQ
• To qualify for $350 credit, minimum Trade-In value must be $35 or higher after device condition questions have been answered
• Eligible devices:
  • Apple: iPhone 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
  • Samsung: Galaxy A10e, A20, A50, A51 A7, A8+, A9, Note8, Note 9, Note 10, Note 10+, Galaxy S6 Edge, Galaxy S6 Edge + Duos, Galaxy S6 Edge+, Galaxy S7, Galaxy S7, Active, Galaxy S7 Edge, Galaxy S8, Galaxy S8 Active, Galaxy S8 Duos, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
  • Google: Pixel XL, 2, 2XL, 3, 3 XL, 3a, 3a XL, Pixel 4, 4 XL
  • LG:, G7 ThinQ, G8 ThinQ, G8X ThinQ, , V35 ThinQ, V40 ThinQ, V50 ThinQ
  • motorola: Moto Z2 Play Dual, Moto Z3 Play, Moto Z4
  • Other: RED Hydrogen One, Razer 2, OnePlus 5

Additional terms:

• See att.com/unlimited for current unlimited plans. Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans). Speed, usage & other restr’s apply. For plans available to business customers, see https://www.business.att.com/categories/mobile-rate-plans.html.
• This is not an early upgrade program. Trade-in device may not be on existing installment plan.
• Trade-in does not relieve obligations under any AT&T installment agreement program or other AT&T Return and Exchange programs including recently-purchased device returns, Warranty, or Extended Warranty. Devices to be returned through these AT&T programs should not be traded in via this credit.
• If trade-in value of device is greater than the credit you are eligible for, you may receive a one-time trade-in credit (value via instant credit or promo card) in lieu of this bill credit. See att.com/tradein for terms.
• To qualify for bill credits, wireless line must be on an installment agreement, and remain active & in good standing for 30 days.
• Installment agreement starts when device is shipped.
• To get all the credits, the discounted device must remain on installment agreement and you must keep eligible service for entire installment term.
• If you upgrade or pay up/off the installment agreement on the discounted device early, your credits may cease.
• You have 14 days to exchange or return the smartphone; a restocking fee of up to $55 may apply.
• Pricing, promotions, programming, terms & restrictions subject to change & may be modified or terminated at any time without notice.

 

[iFan]

The AT&T trade-in website has also been updated with details and shows that when you process the trade-in you must enter TRADEINOFFER20 at checkout to qualify. I tried it and it shows the promo active.

https://tradein.att.com/offer-details

• Using code TRADEINOFFER20 at checkout. Note: Trade-in value will reflect Promotion Selected after entering code as value is given via monthly bill credits

 

[Wags]

New marketing added on AT&T website: New and existing customers get iPhone 12 ON US

They've just updated the iPhone 12 info on the AT&T website: https://www.att.com/brand/apple/iphone-12-features.html

They've also updated the legalese of the promo to include iPhone 12 models. Interesting part: "Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans).":

UP TO $800 OFF APPLE SMARTPHONES

Get up to $800 off an eligible smartphone when you add a new line or upgrade an existing line.

Limited time offer. Available in select locations.

You’ll need to:

• Purchase an eligible smartphone on a qualifying installment agreement, including taxes on full retail price (up front) and $30 activation/upgrade fee.
• Add a new line of service or upgrade an existing line.
• Activate postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts). AT&T may temporarily slow data speeds if the network is busy.
• Trade-in an eligible Smartphone in good working condition with a minimum trade-in value of $95 for $800 credit ($35 for $350 credit) within 30 days of activation.

Then you’ll get:

• Up to $800 in bill credits with smartphone trade-in value of $95 or higher (Up to $350 with trade-in value of $35 to $94) applied in equal amounts over 30 monthly installments

Important notes:

• Credits start within 3 bills after trade-in is completed and will be applied over 30 months. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above. Other installment options may be available and credit will be applied in equal amounts over the term of the installment.
• If you cancel wireless service, your credits will end and you’ll owe the balance of up to $1350 based on device purchased.
• Credit card may be req’d (except MA, PA, ND.

Qualifying Installment Plan:

• Requires a qualifying 0% APR installment agreement (30-mo. term at up to $45/mo. based on device purchased) Other installment options may be available and vary by location. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors.
• If buying on the AT&T Installment Plan with Next Up, customer is responsible and will not receive any credits for an additional $5/mo. for the Next Up upgrade feature.

Business customers:

• As long as you have a qualified wireless service agreement for Corporate Responsibility User line of service, you can also buy on an Equipment Installment Plan (24-mo. at up to $56.25/mo. or 36-mo. at up to $37.50/mo.) and credits are applied over term of installment agreement.
• You’ll need a qualified wireless plan (minimum $60/mo. for new AT&T Mobile Share Plus for Business plan before discount), but do not need an unlimited plan. Other qual. plans available. Existing customers can add to eligible current plans.

Eligible Devices:

• Eligible Purchased Smartphones
  • iPhone XS 64GB ($900), 256GB ($1050), 512GB ($1250)
  • iPhone XR 64GB ($500), 128GB ($550)
  • iPhone 11 Pro 64GB ($900), 256GB ($1050), 512GB ($1250)
  • iPhone 11 Pro Max 64GB ($1000), 256GB ($1150), 512GB ($1350)
  • iPhone 12 64GB ($800), 128GB ($850), 256GB ($950)
  • iPhone 12 Pro 128GB ($1000), 256GB ($1100), 512GB ($1300)
• Eligible Trade-in Smartphones:
  • To qualify for $800 credit, minimum Trade-In value must be $95 or higher after device condition questions have been answered
  • Eligible devices:
    • Apple: 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
    • Samsung: Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
    • Google: Pixel 3, 3 XL, Pixel 4, 4 XL
    • LG: V50 ThinQ, V60 ThinQ
• To qualify for $350 credit, minimum Trade-In value must be $35 or higher after device condition questions have been answered
• Eligible devices:
  • Apple: iPhone 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
  • Samsung: Galaxy A10e, A20, A50, A51 A7, A8+, A9, Note8, Note 9, Note 10, Note 10+, Galaxy S6 Edge, Galaxy S6 Edge + Duos, Galaxy S6 Edge+, Galaxy S7, Galaxy S7, Active, Galaxy S7 Edge, Galaxy S8, Galaxy S8 Active, Galaxy S8 Duos, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
  • Google: Pixel XL, 2, 2XL, 3, 3 XL, 3a, 3a XL, Pixel 4, 4 XL
  • LG:, G7 ThinQ, G8 ThinQ, G8X ThinQ, , V35 ThinQ, V40 ThinQ, V50 ThinQ
  • motorola: Moto Z2 Play Dual, Moto Z3 Play, Moto Z4
  • Other: RED Hydrogen One, Razer 2, OnePlus 5

Additional terms:

• See att.com/unlimited for current unlimited plans. Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans). Speed, usage & other restr’s apply. For plans available to business customers, see https://www.business.att.com/categories/mobile-rate-plans.html.
• This is not an early upgrade program. Trade-in device may not be on existing installment plan.
• Trade-in does not relieve obligations under any AT&T installment agreement program or other AT&T Return and Exchange programs including recently-purchased device returns, Warranty, or Extended Warranty. Devices to be returned through these AT&T programs should not be traded in via this credit.
• If trade-in value of device is greater than the credit you are eligible for, you may receive a one-time trade-in credit (value via instant credit or promo card) in lieu of this bill credit. See att.com/tradein for terms.
• To qualify for bill credits, wireless line must be on an installment agreement, and remain active & in good standing for 30 days.
• Installment agreement starts when device is shipped.
• To get all the credits, the discounted device must remain on installment agreement and you must keep eligible service for entire installment term.
• If you upgrade or pay up/off the installment agreement on the discounted device early, your credits may cease.
• You have 14 days to exchange or return the smartphone; a restocking fee of up to $55 may apply.
• Pricing, promotions, programming, terms & restrictions subject to change & may be modified or terminated at any time without notice.

No GUP then. Expected.

 

[anticipate]

Awesome, thanks. I did a dummy booking on an 11 via the AT&T website and it now allows you to do the $5 upcharge with the $800 offer.

It's a bit of a gamble for me since I owe $256 on my XS Max that I need to pay in full, but it may be worth the risk.

No credits I read as no credits. You don't get any thing if you go Next Up because you already are trading the phone in.

 

[thadoggfather]

Would you guys be willing to trade an SE 2 for $800 off over 30 months?

The deal sounds sweet, I am hesitant to trade in that device though even though its like double MSRP

 

[gelie]

New marketing added on AT&T website: New and existing customers get iPhone 12 ON US

They've just updated the iPhone 12 info on the AT&T website: https://www.att.com/brand/apple/iphone-12-features.html

They've also updated the legalese of the promo to include iPhone 12 models. Interesting part: "Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans).":

UP TO $800 OFF APPLE SMARTPHONES

Get up to $800 off an eligible smartphone when you add a new line or upgrade an existing line.

Limited time offer. Available in select locations.

You’ll need to:

• Purchase an eligible smartphone on a qualifying installment agreement, including taxes on full retail price (up front) and $30 activation/upgrade fee.
• Add a new line of service or upgrade an existing line.
• Activate postpaid unlimited wireless service (min. $75/mo. for new unlimited customers before discounts). AT&T may temporarily slow data speeds if the network is busy.
• Trade-in an eligible Smartphone in good working condition with a minimum trade-in value of $95 for $800 credit ($35 for $350 credit) within 30 days of activation.

Then you’ll get:

• Up to $800 in bill credits with smartphone trade-in value of $95 or higher (Up to $350 with trade-in value of $35 to $94) applied in equal amounts over 30 monthly installments

Important notes:

• Credits start within 3 bills after trade-in is completed and will be applied over 30 months. You will receive catch-up credits once bill credits start. Credit will not exceed the lower of the device cost or the max credit amount as defined above. Other installment options may be available and credit will be applied in equal amounts over the term of the installment.
• If you cancel wireless service, your credits will end and you’ll owe the balance of up to $1350 based on device purchased.
• Credit card may be req’d (except MA, PA, ND.

Qualifying Installment Plan:

• Requires a qualifying 0% APR installment agreement (30-mo. term at up to $45/mo. based on device purchased) Other installment options may be available and vary by location. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors.
• If buying on the AT&T Installment Plan with Next Up, customer is responsible and will not receive any credits for an additional $5/mo. for the Next Up upgrade feature.

Business customers:

• As long as you have a qualified wireless service agreement for Corporate Responsibility User line of service, you can also buy on an Equipment Installment Plan (24-mo. at up to $56.25/mo. or 36-mo. at up to $37.50/mo.) and credits are applied over term of installment agreement.
• You’ll need a qualified wireless plan (minimum $60/mo. for new AT&T Mobile Share Plus for Business plan before discount), but do not need an unlimited plan. Other qual. plans available. Existing customers can add to eligible current plans.

Eligible Devices:

• Eligible Purchased Smartphones
  • iPhone XS 64GB ($900), 256GB ($1050), 512GB ($1250)
  • iPhone XR 64GB ($500), 128GB ($550)
  • iPhone 11 Pro 64GB ($900), 256GB ($1050), 512GB ($1250)
  • iPhone 11 Pro Max 64GB ($1000), 256GB ($1150), 512GB ($1350)
  • iPhone 12 64GB ($800), 128GB ($850), 256GB ($950)
  • iPhone 12 Pro 128GB ($1000), 256GB ($1100), 512GB ($1300)
• Eligible Trade-in Smartphones:
  • To qualify for $800 credit, minimum Trade-In value must be $95 or higher after device condition questions have been answered
  • Eligible devices:
    • Apple: 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
    • Samsung: Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
    • Google: Pixel 3, 3 XL, Pixel 4, 4 XL
    • LG: V50 ThinQ, V60 ThinQ
• To qualify for $350 credit, minimum Trade-In value must be $35 or higher after device condition questions have been answered
• Eligible devices:
  • Apple: iPhone 6 Plus, 6s, 6s Plus, 7, 7 Plus, 8, 8 Plus, X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, SE (2nd Gen)
  • Samsung: Galaxy A10e, A20, A50, A51 A7, A8+, A9, Note8, Note 9, Note 10, Note 10+, Galaxy S6 Edge, Galaxy S6 Edge + Duos, Galaxy S6 Edge+, Galaxy S7, Galaxy S7, Active, Galaxy S7 Edge, Galaxy S8, Galaxy S8 Active, Galaxy S8 Duos, Galaxy S8+, Galaxy S9, Galaxy S9+, Galaxy S9+ Duos, Galaxy S10, Galaxy S10 5G, Galaxy S10+, Galaxy S10E, Galaxy S20, Galaxy S20 Ultra 5G, Galaxy S20+, Galaxy Note 9, Galaxy Note 10, Galaxy Note 10+, Galaxy Note 10+ 5G, Note 20, Note 20 Ultra, Z Flip, Z Fold, Z Fold 5G, A71 5G, A30
  • Google: Pixel XL, 2, 2XL, 3, 3 XL, 3a, 3a XL, Pixel 4, 4 XL
  • LG:, G7 ThinQ, G8 ThinQ, G8X ThinQ, , V35 ThinQ, V40 ThinQ, V50 ThinQ
  • motorola: Moto Z2 Play Dual, Moto Z3 Play, Moto Z4
  • Other: RED Hydrogen One, Razer 2, OnePlus 5

Additional terms:

• See att.com/unlimited for current unlimited plans. Retired unlimited plans may also qualify (excluding prepaid, session-based, and Data Unlimited at $45/mo. plans). Speed, usage & other restr’s apply. For plans available to business customers, see https://www.business.att.com/categories/mobile-rate-plans.html.
• This is not an early upgrade program. Trade-in device may not be on existing installment plan.
• Trade-in does not relieve obligations under any AT&T installment agreement program or other AT&T Return and Exchange programs including recently-purchased device returns, Warranty, or Extended Warranty. Devices to be returned through these AT&T programs should not be traded in via this credit.
• If trade-in value of device is greater than the credit you are eligible for, you may receive a one-time trade-in credit (value via instant credit or promo card) in lieu of this bill credit. See att.com/tradein for terms.
• To qualify for bill credits, wireless line must be on an installment agreement, and remain active & in good standing for 30 days.
• Installment agreement starts when device is shipped.
• To get all the credits, the discounted device must remain on installment agreement and you must keep eligible service for entire installment term.
• If you upgrade or pay up/off the installment agreement on the discounted device early, your credits may cease.
• You have 14 days to exchange or return the smartphone; a restocking fee of up to $55 may apply.
• Pricing, promotions, programming, terms & restrictions subject to change & may be modified or terminated at any time without notice.

Thank’s. I tried calling aging to get a concert answer weather my plan and XsMax would be eligible for the $700 monthly credit towards the 12 Pro Max. Could not get a firm answer. But my grandfathered unlimited family plan does not work for 5G So I “upgraded“ my iPhone to the Unlimited elite, and my 5 family plan to the unlimited starter. Still have HBO MAX and Unlimited data. Would up saving $15 per month

 

[mailman199]

Nice

 

[ripsaw650]

Another question...

Does anyone know if the trade in device has to be on AT&T’s network? Or can it be from t-mobile, Verizon etc.?

 

[kltmom]

Back when ATT had the “free“ iphone 7 with trade promo, it took me the better part of 9 months to get it straight since 5 people on my plan took advantage of it. Ended up just getting a few 650 dollar credits since the reps couldn’t figure to have all the credits applied correctly... I swore to never take advantage of another promo like that again after going 1500 rounds with them....

Pretty much same thing happened to us, but through Sprint. My husband traded in his iPhone 6+ to get the 7 for free, with the payments/“credits” spread out over 24 months. The billing got messed up a few months or so after the initial ”credits” started to be applied, and we had a couple long chats with Sprint customer service to straighten everything out. While we did end up getting the 7 for free with the trade in after everything was said and done, we were essentially locked into Sprint for 24 months and if we wanted to upgrade anytime before the 24 months were over (or switch carriers) we’d have to forfeit the credits and pay up whatever amount would have been left over.

But I’d have to admit, the ATT $800 credit IS a great deal IF you don’t mind being locked in for 30 months.

 

[Apple_Robert]

AT&T quoted me in store and online one price and when my trade-in credit arrived it was half of what they quoted me. I spent multiple hours trying to get the other half but always ended up at a dead end. I finally decided my time and sanity was worth more so I gave up. My trade in was via mail with AT&T...

That is the case with any carrier. Apple’s third party service is bad about underpaying the official online Apple quote. That is why when I trade-in, I do it at the store for instant credit and it is always the exact price as the website.

 

[iFan]

I think I'll likely bring the old iPhones into the local AT&T store to process the trade-in instead of sending via mail. In my experiences of working there, it was the store that became liable for how much the device was worth etc. We'd get monthly reports back from the trade-in partner judging us on how we rated each trade-in. Occasionally we'd have employees lying on behalf of customer and claiming there was no cracked screen, etc, in order to get the customer more money. This hurt the store's audit, and not the customer.

The important part will be to make sure the correct phone number is used for each trade-in, and that the promo code is added by the store employee.

(Any current employees can correct me if my info is outdated, but this is how it worked several years ago when I was a store manager.)

 

[rui no onna]

But I’d have to admit, the ATT $800 credit IS a great deal IF you don’t mind being locked in for 30 months.

This exactly. The line with the iPhone XR kept the 6+ for 4 years before upgrading and would likely be keeping the XR just as long if we don't go for this deal.

I think I'll likely bring the old iPhones into the local AT&T store to process the trade-in instead of sending via mail. In my experiences of working there, it was the store that became liable for how much the device was worth etc. We'd get monthly reports back from the trade-in partner judging us on how we rated each trade-in. Occasionally we'd have employees lying on behalf of customer and claiming there was no cracked screen, etc, in order to get the customer more money. This hurt the store's audit, and not the customer.

The important part will be to make sure the correct phone number is used for each trade-in, and that the promo code is added by the store employee.

(Any current employees can correct me if my info is outdated, but this is how it worked several years ago when I was a store manager.)

Thank you for that insight!

 

[ROLLTIDE1]

Here are the plans that qualify Unlimited Plus Unlimited Choice II Unlimited Plus/Choice Enhanced Unlimited &More/&More Premium Unlimited Starter/Extra/Elite Unlimited Value

 

[Matthewzilla]

does att still offer the Next plan for 24 months instead of 30? Fine print says “Other installment options may be available and credit will be applied in equal amounts over the term of the installment.” So in theory someone could use the 24 plan and pay the $5 a month for the upgrade at 50% paid mark and upgrade in a year?

 

[steve knight]

I had a bad experience sending in my last phone to ATT. They use USPS, and it takes months for them to get it, as they use some kind of intermediate warehouse to store them. They lost it, and I had to use my own tracking info to verify they actually received it, as they kept telling me they hadn't, according to their tracking. A nightmare. 10 calls, hours wasted over 5 months.

But you should be good

yes us two this was the third time. the phones are picked up by newgen and that's where the problems start. only 10 calls feel lucky we finanly had to resort to getting hostile then we got a customer loyalty rep and she got the refund happening still took two weeks. we vowed never do that again. we paid off our phones to get off the program.

 

[thadoggfather]

do you guys think the phone has to get shipped to the account billing address?

or can be shipped anywhere ?

Man I’m still torn about this. More than i should be, considering a 12 Pro for $199 after trading SE2 seems really good

but i dont hate my SE 2

 

[thetaco25]

Currently have an XS and two 8+'s all paid up on AT&T. Can we all trade in our devices and each get the $800 credit? Seems like yes, but want to confirm. All part of the same family plan with the new Unlimited plans.

 

[ripsaw650]

Currently have an XS and two 8+'s all paid up on AT&T. Can we all trade in our devices and each get the $800 credit? Seems like yes, but want to confirm. All part of the same family plan with the new Unlimited plans.

From what I understand, yes.

We are in a similar situation... one iPhone 11, two 8+’s and one 8 that I’m looking at trading in.

 

[iFan]

Currently have an XS and two 8+'s all paid up on AT&T. Can we all trade in our devices and each get the $800 credit? Seems like yes, but want to confirm. All part of the same family plan with the new Unlimited plans.

Yep - but it is $800 worth of bill credits over 30 months. $26.67 per month off each line as long as you keep the installment plan on there. If, for example, you decide you want a new iPhone in 24 months, you would forfeit 6 months * $26.67 of credits.

 

[gelie]

Yep - but it is $800 worth of bill credits over 30 months. $26.67 per month off each line as long as you keep the installment plan on there. If, for example, you decide you want a new iPhone in 24 months, you would forfeit 6 months * $26.67 of credits.

True. Still better then the prevailing trade in from Apple etc

 

[Illini Al]

I'm with ATT, but do not have an unlimited plan.
I'm not sure what to make of this condition:

When I go to upgrade to an unlimited plan, the highest cost pre-discounted plan they offer me is only $70. Therefore, I could not possibly qualify for this promotion.

 

[gelie]

Also a little odd that they’re giving $800 on the 12 and $700 on the 12 Pro? Maybe it speaks to the demand expectations?

 

[Illini Al]

Also a little odd that they’re giving $800 on the 12 and $700 on the 12 Pro? Maybe it speaks to the demand expectations?

Where does it say $700 for the 12 Pro??

 

[iFan]

Where does it say $700 for the 12 Pro??

I think he meant to say Pro Max. The Max and Mini models which are to be released in November only qualify for $700 for reasons unknown.

I think it has more to do with incentivizing people to buy what is available now, though, and not related to supply/demand.

 

[gelie]

I think he meant to say Pro Max. The Max and Mini models which are to be released in November only qualify for $700 for reasons unknown.

I think it has more to do with incentivizing people to buy what is available now, though, and not related to supply/demand.

Stand corrected.