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I had a bad experience sending in my last phone to ATT. They use USPS, and it takes months for them to get it, as they use some kind of intermediate warehouse to store them. They lost it, and I had to use my own tracking info to verify they actually received it, as they kept telling me they hadn't, according to their tracking. A nightmare. 10 calls, hours wasted over 5 months.

But you should be good :)
 
If you are like me and still owe like 144 bucks on my current iPhone 11 Pro Max it says if I pay that amount to trade it in I will not be eligible for other offers.....so if you ordered your phone at launch last year unless you paid it off early you still owe a balance and this will negate you from trading it in to get that offer (I think I do the 30 month plan - if you have the each year plan you are probably good to go)... I just saw that disclaimer in the app when I looked to see what it would say for me to upgrade.
 
If you are like me and still owe like 144 bucks on my current iPhone 11 Pro Max it says if I pay that amount to trade it in I will not be eligible for other offers.....so if you ordered your phone at launch last year unless you paid it off early you still owe a balance and this will negate you from trading it in to get that offer (I think I do the 30 month plan - if you have the each year plan you are probably good to go)... I just saw that disclaimer in the app when I looked to see what it would say for me to upgrade.
I spoke with AT&T and they told me I would have to pay off my balance of around $500 to be eligible for the trade in deal. I bought the 11 Pro Max at launch.
 
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Thank you, so it's essentially like they are making the installments for me and the payoff price is decreasing month after month?

The credits are spread out over 30 months And applied per month towards the overall amount owed. If you buy out the phone after 15 months you’d only get half discount net for example.
 
Dunno if this has been answered yet but they lock you in for 30 months and you have to switch to one of their unlimited plans.

If you want to continue to get credits, yes to both

in my view the $200 off list SE2 price at launch was the better deal since you could pay it off right away and run with it unlocked, or do as you please- but this is like 4x the discount granted over time and locked device to the carrier the whole time its in the payment installments but for a phone thats 2-2.5/3x more expensive so its proportionally a lot more off.
 
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I am sure this has been answered but I want to be 100% sure I am ready to order come Friday morning.
I have a newer unlimited plan which is eligible and an iPhone X which is also eligible.

Where do I go to order on Friday morning? AT&T or Apple website?
 
I am sure this has been answered but I want to be 100% sure I am ready to order come Friday morning.
I have a newer unlimited plan which is eligible and an iPhone X which is also eligible.

Where do I go to order on Friday morning? AT&T or Apple website?

Apple website which will redirect you to AT&T
 
I am sure this has been answered but I want to be 100% sure I am ready to order come Friday morning.
I have a newer unlimited plan which is eligible and an iPhone X which is also eligible.

Where do I go to order on Friday morning? AT&T or Apple website?

Either.
 
okay I got clarity for everyone's sake about the $800 credit. pretty much it'll be a $26.67 credit per month for 30 months. and you CAN purchase the phone outright and still qualify.

Screen Shot 2020-10-14 at 10.46.58 AM.png
 
I am sure this has been answered but I want to be 100% sure I am ready to order come Friday morning.
I have a newer unlimited plan which is eligible and an iPhone X which is also eligible.

Where do I go to order on Friday morning? AT&T or Apple website?

It appears you'll be able to order through either. Apple's order screen tells you which things to select if you're utilizing the AT&T special promo ("no" to trade-in for example.) It's a bit odd, since you'll then have to send the old phone to AT&T, even though you've ordered through Apple.

Doing this inside an AT&T store would probably have the lowest probability of something going wrong with the trade-in since they accept it on the spot - but being inside AT&T stores on launch weekends makes me sick (especially after working them for nearly a decade!)
 
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I need to call in or chat with them today, because I just bought a 2020 SE two weeks ago for 249 thanks to Walmart's smoking deal, and if I read this correctly AT&T would give me 800 dollars in bill credits if I traded it in, compared to the 400 bucks I'd get after fees if I sold it on ebay? Pretty tempting...
 
okay I got clarity for everyone's sake about the $800 credit. pretty much it'll be a $26.67 credit per month for 30 months. and you CAN purchase the phone outright and still qualify.

View attachment 966532

This seems to contradict the AT&T legal document posted a couple pages back in this thread. As of late last night, AT&T internal info system MyCSP had not been updated with details on how the promotion worked. I stopped into a store to update something and asked old friends who still work there.

I think they will get more info today. Heck, the website still has barely any info on it.
 
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While this is possible, I wouldn't take this as final word of anything yet. As of late last night, AT&T internal info system MyCSP had not been updated with details on how the promotion worked. I stopped into a store to update something and asked old friends who still work there.

I think they will get more info today. Heck, the website still has barely any info on it.

seems there are 2 separate offers that are happening. 1 that's stated right now on Apple's site to buy the phone FROM Apple and the 2nd promo would be buying FROM AT&T. it does seem weird and interesting.
 
While this is possible, I wouldn't take this as final word of anything yet. As of late last night, AT&T internal info system MyCSP had not been updated with details on how the promotion worked. I stopped into a store to update something and asked old friends who still work there.

I think they will get more info today. Heck, the website still has barely any info on it.

I wouldn’t either. Seems like the rep spoke out of turn which wouldn’t be impossible

there’s no way they’re gonna take the discount off your cell bill if you buy the phone outright. It’s a discount off the phone payment itself and not extended to anything else
 
okay I got clarity for everyone's sake about the $800 credit. pretty much it'll be a $26.67 credit per month for 30 months. and you CAN purchase the phone outright and still qualify.

View attachment 966532

Recommend you follow the T&Cs, as Jason might be misinterpreting your question:

  • Wireless line must be on an installment agreement, active, and in good standing for 30 days to qualify.
If you pay in full for the device, your line will no longer be on an installment agreement, therefore, don't expect credits.

 
in my view the $200 off list SE2 price at launch was the better deal since you could pay it off right away and run with it unlocked, or do as you please- but this is like 4x the discount granted over time and locked device to the carrier the whole time its in the payment installments but for a phone thats 2-2.5/3x more expensive so its proportionally a lot more off.
Yep, the SE2 deal was better. Walmart appears to be offering no strings attached discounts to the iPhone 12 as well but it's only $130-140.

To me, the biggest consideration is the upgrade to unlimited plan. For AT&T service, I'm currently paying $185 (inclusive of taxes and fees) for 4x iPhones and 1x iPad on Mobile Share 35GB.

With the Premier/Signature discount, I can get Unlimited Elite for $180 ($160 phones + $20 iPad) but I expect taxes and fees to add another $30-50. The $110 for 35GB data currently isn't subject to the same fees as the phone lines so I expect taxes to go up disproportionately.

Once I give up the old plan, that's it. The new higher plan pricing is forever. Even T-Mobile's rates have gone up so their good plans cost the same as what I'm paying for my current AT&T plan.
 
okay I got clarity for everyone's sake about the $800 credit. pretty much it'll be a $26.67 credit per month for 30 months. and you CAN purchase the phone outright and still qualify.

I don’t believe the agent was correct about that. In the FAQ it says the following:

  1. AT&T Special Trade-in Offer: Monthly Price reflects net monthly payment, after application of AT&T trade-in credit up to $800 applied over 30 months after trade-in of eligible smartphone with min. $95 trade-in value. Requires upgrade of an existing line (or activation of a new line in stores) and purchase of a new iPhone 12 mini, iPhone 12, iPhone 12 Pro, or iPhone 12 Pro Max on qualifying 30 month 0% APR installment plan, subject to carrier credit qualification. If buying on the AT&T Installment Plan with Next Up, customer is responsible and will not receive any credits for an additional $5/mo. for the Next Up upgrade feature. $0 down for well-qualified customers only, or down payment may be required and depends on a variety of factors. Tax on full retail price due at sale. Requires activation on eligible unlimited plan (visit att.com/plans/wireless for details). If you cancel wireless, credits will stop and you will owe the remaining device balance. Activation/Upgrade Fee: $30. Must trade in eligible smartphone in good condition at a participating AT&T location within 30 days from activation of new phone. Trade-in device may not be on existing installment plan. See att.com/tradein for terms and to check if your device is eligible. Bill credits are applied as a monthly credit over the 30-month installment plan. Credits start w/in 3 bills. Will receive catch-up credits once credits start. Wireless line must be on an installment agreement, active & in good standing for 30 days to qualify. Installment agreement starts when device is shipped. To get all credits, device must remain on agreement for entire term and you must keep eligible service on device for entire installment term. Limits: One trade-in per qual. purchase and one credit per line. May not be combinable w/other offers, discounts or credits. Purchase, financing, other limits & restrictions apply.

In particular it says “Requires upgrade of an existing line (or activation of a new line in stores) and purchase of a new iPhone 12 mini, iPhone 12, iPhone 12 Pro, or iPhone 12 Pro Max on qualifying 30 month 0% APR installment plan

They are going to require you to have a 30 month installment plan, and the big problem is that for people like me who tend to upgrade every year, if you pay off the installment plan early you lose any credits that haven’t yet been paid. So you can get $800 in credits if you keep the phone for 30 months. But if you want to sell it after 12 months you will only get $320 in credits and you’ll loose the other $480.
 
Pretty sure that it would have to be paid off. That’s how it’s always been AFAIK. Otherwise, you just trade that one in if you have made the required number of payments, or their equivalent, and the remaining balance is ignored. You would not get a trade-in credit.

I felt so dumb not being able to figure this out, but yes this is exactly it.

You can trade in as a Next customer and upgrade. With a 30 month (not 24) plan, adding $5 a month for "Next Up". Then you can get the new one next year ... but after 50% payoff or 15 months.

You forfeit the $800 credit because you're basically taking that in the form of a trade in under Next anyway - the balance is forgiven.

It's two ways to get at the same thing. But they charge you $5 a month for the privilege of upgrading every year.
 
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