Me] : I preordered the iPhone 13 Pro Max as soon as preorders went live last Friday. I am still showing as In Progress and not shipped. It is supposed to be delivered tomorrow.
[Me] : My name is Brandon
[Me] : The same thing happened last year. I was promised launch delivery because I ordered early and it never shipped on time. It is frustrating to see people who ordered hours and even days after me already have tracking info and I do not.
[Santiago] : Nice to meet you Brandon, currently due the high demand on the iphone 13 the phones are on back order, nevertheless, is expected to be shipped tomorrow or on 09/25 since tomorrow is the official launch.
[Me] : No, thats not right. People who ordered after me already have tracking. I ordered as soon as it went live and show a shipping date of 9.23. Why say I will have a launch delivery if you cant guarantee that?
[Me] : My order has shown a delivery date of 9.24 the entire time. When you pre order it is supposed to arrive on the launch day and not ship on launch day.
[Santiago] : I totally get that and I'm on there with you, in order to be sure everything will be right and moving forward, could you provide me the order number please? I really would like to provide you the most accurate information about this matter .
[Me] : Order #
[Me] : How is it that people who ordered on Saturday, the same model and storage, have tracking and mine isnt even shipped yet? How does that happen?
[Santiago] : I comprehend that and I know sometimes this may seems crazy, nevertheless, in fact the order delivery date is scheduled to be tomorrow, so, I'm already checking the status of the shipment for you.
[Santiago] : The original shipment date is scheduled for today, so, it's highly possible it will ship today at evening to arrive tomorrow.
[Me] : Highly possible? How can that be an acceptable response? This is 2021, how do we not know when things will be shipped? Why have people ordered after me already got tracking and mine isnt shipped? "may seem crazy" is not an acceptable response.
[Me] : You just told me it was backordered and wont ship until tomorrow? Which is it? Are you just reading from a script and have no idea?
[Me] : Just to be clear, backorders dont delay shipments by 1 DAY. Thats just phrase on the script. So a backordered device would be replenished 12 hours later ON LAUNCH DAY?!? You realize how ridiculous that is right?
[Santiago] : I can surely get that, nevertheless, I'm here today in order to give you the information about this and set proper expectations about this matter, I will offer you my most sincere apologies in behalf the company for any kind of misunderstanding regarding this, I'm already checking what can I do to ensure this will be done as promised.
Please allow me a moment
[Me] : This is the second straight time this has happened. I set an alarm to go preorder on the date and expect to have my device on launch day. Apologies year after year mean nothing.
[Santiago] : So sorry to hear that, nevertheless, the only option will be to wait until the equipment is shipped on the scheduled date, I'll connect you with my manager for further explanation
[AT&T] : Agent reconnected
[Me] : I need an explanation of how people who ordered after me already have shipping?
[Juan] : Hi! My name is Juan. We appreciate your business at AT&T. Let me see how I can help.
[Me] : Juan, will you be reading from a script? If so, please transfer me to someone who will not please.
[Juan] : pre-order has a limited stock of devices and the first one is going to be sent on Sep 24th, the second one is going to be sent once the stock is restored
[Me] : I have a delivery date of 9.24. Not a ship date. DELIVERY DATE!! People who preordered after me already have shipping info. I do not. I need an explanation why later orders have shipped and mine has not. If there was "limited stock" which I dont buy, why did ATT continue to take orders and promise 9.24 delivery?
[Juan] : That is the estimated delivery date given by Apple, if there is a delay on the delivery of your device that would due to 2 things one of them could be the stock of the devices already available and the second one would be due to the fact that the delivery company has a delay
[Me] : I got the same general response last year. "Due to high demand we have to wait for more stock". Thats why we preorder, to assure we get it on launch day.
[Juan] : I can see your order is good and will be shipped on the estimated date,
[Me] : So you are saying it will FOR SURE ship today and arrive tomorrow?
[Juan] : Also I would like to let you know that by the 24th we would be sending the preordered devices, not delivering them as launch date would be by tomorrow
[Juan] : I can assure you it will ship by tomorrow as advertised on our website.
[Me] : Again, not true. They ship before the launch date and arrive on launch date?
[Me] : No, it is supposed to ship TODAY 9.23 and ARRIVE tomorrow.
[Juan] : We would be shipping pre-orders by tomorrow
[Me] : My order says shipping on 9.23 and delivery on 9.24. Can you explain why people who ordered after me already have theirs shipped since your information is so accurate? Does the sciprt have anything to say about that?
[Me] : Same model, same capacity, ordered Saturday a whole day after me. Already shipped? Explain that to me
[Me] : My order even says "Delivery by September 24th, 2021". Is the website and app wrong or are you wrong? I need those two questions answered.
[Juan] : As already explained all devices ordered during pre-order should be shipping by tomorrow
[Me] : Explain why those who ordered after me already shipped and why my order says delivery by 9.24
[Me] : You havent explained either of those.
[Juan] : That was already explained, all of the orders made starting 09/17 are set up to ship by the 24th
[Me] : Why did people who ordered later already ship?
[Juan] : I can't have a reason why other orders have been shipped before, I can just share the information I have on hand that one is that all pre-order should be shipped by tomorrow
[Juan] : Is there anything else I can assist you with?
[Me] : You havent explained anything. Why do later orders get prioritized? Are business accounts prioritized? WHy does my order say shipping today and you are saying shipping tomorrow?
[Me] : Lets start one at a time?
[Juan] : I can't have a reason why other orders have been shipped before, I can just share the information I have on hand that one is that all pre-order should be shipped by tomorrow
[Me] : Are business accounts prioritized?
[Juan] : Not at all, all the pre-orders should ship tomorrow
[Me] : So you are saying the website has been inaccurate this whole time when it said delivery by 9.24 correct? It was actually shipped on 9.24? Is that correct? So the website and app are wrong?
[Me] : Lets make a simple yes or no. I
[Juan] : No
[Me] : Is the wesbite been wrong the entire process?
[Juan] : No
[Me] : So you are wrong? Correct?
[Juan] : Apple even announced that the pre-orders would be shipped on 09/24
[Me] : Wrong again.
[Me] : So are you wrong or the website? You say shipped on 24th and website delivered on 24th?
[Me] : Which is wrong?
[Me] : Both are different and you say website and app are not wrong?
[Me] : Apple made no such announcement. I can provide hundreds of tracking numbers that prove that false.
[Juan] : I am providing the information I have handy and it is which the device would be shipped by tomorrow
[Me] : So the website is wrong because it says delivered by tomorrow is that correct?
[Juan] : No
[Me] : You are contradicting yourself
[Juan] : It should be shipped by tomorrow
[Me] : It has been the same process for the last 1 years. Preorders go live a week before launch. The phones ship prior to launch and arrive on launch day.
[Me] : So the app and website is wrong by saying it will be shipped today? Correct?
[Juan] : Is there anything else I can assist you with?
[Me] : You are saying shipped tomorrow and website and app say today? Which is wrong?
[Me] : Im not done until you answer me.
[Me] : Are you wrong or is the website wrong?
[Me] : Both are different. Which is accuarte?
[Juan] : Neither of those
[Juan] : Those are approx. dates for shipment and delivery
[Me] : Both cant be right? Thats absurd.. Thats two different dates.
[Juan] : I can see those dates are just estimated dates for the device to be shipped/delivered
[Me] : Nope, not approximate. It says shipping today. It says shipping date September 23rd - September 23rd. Thats a pretty tight window of today. Not tomorrow?
[Me] : So is the order on the website wrong?
[Juan] : Those are approx. dates for shipment and delivery
[Juan] : Please let me know if you have other questions about your order or account besides what was answered before.
[Me] : So what about those who had the same approximate dates and already have shipped? How does that happen?
[Me] : You havent answered that.
[Juan] : Just to recap, we were able to confirm that the order should be shipped by tomorrow and that the dates shown on your order are approx. dates for the device to get to you. Is there anything else I can help you with?
[Me] : Why do later orders get shipped first? Explain that please.
[Juan] : I can't have a reason why other orders have been shipped before, I can just share the information I have on hand that one is that all pre-order should be shipped by tomorrow
[Me] : SO preordering is worthless right? Its just random who gets shipped first? Is that an accurate statement?
[Juan] : That is a way of thinking about that, nevertheless this gets handled the same way for all the pre-orders.
[Juan] : Is there anything else I can assist you with?
[AT&T] : We are sorry, but the agent was disconnected, please wait for agent reconnect
