I just did the restore thing on my 3gs and receive the "congrats, your iphone is unlocked"! free at last!!
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AT&T Will Unlock Off-Contract iPhones Starting Sunday, April 8
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I received the same email as many other people posting. A form is actually needed to establish a case #. I did not get the form so I contacted att. They said to contact Apple. I contacted Apple. They said to contact AT&T but they actually called AT&T for me, explained the issue to the tech person. They completed the case form and I received a text with the case #. I was told 1-2 days. We shall see...
I had given my old iPhone 4 to my dad who lives outside the US. Called AT&T and after 1 hour got with tech support. They only submitted the request for the iPhone 4 and not my 4s, theyxsaid only phones off contract. Called my dad and asked him to restore the phone and he did, then hooked to itunes and voila... IPhone 4 unlocked... Tried different sims and all worked !!
This is a copy of a chat I just had with tech support on AT&T asking to have my iPhone 4S unlocked.
Andrew Bartha: Mr XXXXXXXX, thank you for chatting with AT&T today. I can answer your question regarding unlocking an iphone.
Andrew Bartha: I can definitely look at that, would you please go to settings, general, about and provide me the device IMEI code?
Andrew Bartha: No spaces if possible.
Me: Sure
Me: one sec
Me: IMEI = *Edited out*
Andrew Bartha: Thank you, just checking it out now.
Me: Thanks!
Andrew Bartha: Did you get this full price per chance?
Me: Yes I did.
Andrew Bartha: Thought so, just had to make sure. Yeah I can file a case to get this unlocked. WIll do so now. Do you have an email address we can notify you on?
Me: Thanks! XXXXXXXXX@gmail.com
Me: How long will it take?
Andrew Bartha: To file the case, about 2 minutes. For the unlock... it's really hard to say right now. My current expectation is give it a week.
Me: Ok. Thanks!
Me: Is there anything else you need from me in order to file the unlock request?
Andrew Bartha: Just your patience for the next 45 seconds.
Me: Ok, sounds good!
Andrew Bartha: Ok, your case ID is CM20120408_xxxxxxxx. Basically we can't directly unlock ourselves, we have to forward the information back to apple for them to remove the lock on a database. I did note on the case that you paid full price. Given that a lot of people are unlocking iphones right now i'd give it a week to unlock, you'll be notified by email. If it's any longer than said week please do chat in and reference the case ID.
Me: Ok, thanks!
Andrew Bartha: It's truly my pleasure Mr Xxxxxxxx, is there anything else I can assist you with today?
Me: So, happy that ATT is finally allowing unlocking!
Me: And, that was it!
Me: Thanks!
Andrew Bartha: Feeling's mutual.
Me:
Andrew Bartha: I hated being the messenger of bad news there.
Ne: Yeah I bet...
Me: Well, have a fantastic rest of your day!
Andrew Bartha: You too Mr Xxxxxxxx, enjoy having an unlocked iphone when it happens
Andrew Bartha: We realize that you have a choice in Wireless providers and thank you for giving us the opportunity to assist you today. We appreciate your business and thank you for visiting AT&T’s Live Support Chat.
Please click the close button to end your session. A customer satisfaction survey will automatically appear and we appreciate your feedback.
Me: Thanks so much!
Andrew Bartha: Mr XXXXXXXX, thank you for chatting with AT&T today. I can answer your question regarding unlocking an iphone.
Andrew Bartha: I can definitely look at that, would you please go to settings, general, about and provide me the device IMEI code?
Andrew Bartha: No spaces if possible.
Me: Sure
Me: one sec
Me: IMEI = *Edited out*
Andrew Bartha: Thank you, just checking it out now.
Me: Thanks!
Andrew Bartha: Did you get this full price per chance?
Me: Yes I did.
Andrew Bartha: Thought so, just had to make sure. Yeah I can file a case to get this unlocked. WIll do so now. Do you have an email address we can notify you on?
Me: Thanks! XXXXXXXXX@gmail.com
Me: How long will it take?
Andrew Bartha: To file the case, about 2 minutes. For the unlock... it's really hard to say right now. My current expectation is give it a week.
Me: Ok. Thanks!
Me: Is there anything else you need from me in order to file the unlock request?
Andrew Bartha: Just your patience for the next 45 seconds.
Me: Ok, sounds good!
Andrew Bartha: Ok, your case ID is CM20120408_xxxxxxxx. Basically we can't directly unlock ourselves, we have to forward the information back to apple for them to remove the lock on a database. I did note on the case that you paid full price. Given that a lot of people are unlocking iphones right now i'd give it a week to unlock, you'll be notified by email. If it's any longer than said week please do chat in and reference the case ID.
Me: Ok, thanks!
Andrew Bartha: It's truly my pleasure Mr Xxxxxxxx, is there anything else I can assist you with today?
Me: So, happy that ATT is finally allowing unlocking!
Me: And, that was it!
Me: Thanks!
Andrew Bartha: Feeling's mutual.
Me:
Andrew Bartha: I hated being the messenger of bad news there.
Ne: Yeah I bet...
Me: Well, have a fantastic rest of your day!
Andrew Bartha: You too Mr Xxxxxxxx, enjoy having an unlocked iphone when it happens
Andrew Bartha: We realize that you have a choice in Wireless providers and thank you for giving us the opportunity to assist you today. We appreciate your business and thank you for visiting AT&T’s Live Support Chat.
Please click the close button to end your session. A customer satisfaction survey will automatically appear and we appreciate your feedback.
Me: Thanks so much!
My lucky day, iphone4s still under contract with a different IMEI # from their database, and they still help me to get it unlock.
info: Please wait for a chat representative to respond.
info: You are now chatting with AT&T
AT&T: Hello. You want an iphone unlocked?
Me: yes
AT&T: Is the iphone currently active with an ATT phone number?
Me: yes
AT&T: May I have that phone number?
Me: 808-696-6969
AT&T: Just need a few moments to bring up your information
Me: thanks
AT&T: Thank you for holding. One requirement to unlocking iphones is that they be out of contract and your contract ends June 23, 2012. So we won't be able to unlock your phone until that date. Sorry about that
Me: I am planning to use the iphone in Hong Kong end of this months with a local sim over there
Me: Can you make an exception since it is only 3 months away
Me: I mean 2 months
AT&T: What I can do is file a case and send it to the unlock team. They take roughly 72 hrs. to get back to you with a decision. It takes me about five minutes to file the case. That would be the only way to go as we have no control over the process. Would you like me to file the case?
Me: yes please
AT&T: I'll be as quick as I can
Me: do you need my IMEI number
AT&T: I have it here, thanks
Me: is it what you got? 01 696969 696969 8
AT&T: That's odd. The imei attached to the 8082556969 number is 696969006969695
Me: I did 2 exchange at the apple store because of the phone problem
AT&T: OK. I have it straightened out now
Me: thanks
AT&T: Would you like the team to contact you by phone, text, or email?
Me: email please 696969@hawaii.rr.com
AT&T: Ok. Thanks
AT&T: Thank you for holding. The case number is CM20120408_38696969 and the team will contact you within 72 hrs. Is there anything else I can help you with?
Me: thanks, that all
AT&T: Have a good day
Jimmy Lum: you too
AT&T: Thanks
info: Your chat transcript will be sent to 69696969@gmail.com at the end of your chat
info: Please wait for a chat representative to respond.
info: You are now chatting with AT&T
AT&T: Hello. You want an iphone unlocked?
Me: yes
AT&T: Is the iphone currently active with an ATT phone number?
Me: yes
AT&T: May I have that phone number?
Me: 808-696-6969
AT&T: Just need a few moments to bring up your information
Me: thanks
AT&T: Thank you for holding. One requirement to unlocking iphones is that they be out of contract and your contract ends June 23, 2012. So we won't be able to unlock your phone until that date. Sorry about that
Me: I am planning to use the iphone in Hong Kong end of this months with a local sim over there
Me: Can you make an exception since it is only 3 months away
Me: I mean 2 months
AT&T: What I can do is file a case and send it to the unlock team. They take roughly 72 hrs. to get back to you with a decision. It takes me about five minutes to file the case. That would be the only way to go as we have no control over the process. Would you like me to file the case?
Me: yes please
AT&T: I'll be as quick as I can
Me: do you need my IMEI number
AT&T: I have it here, thanks
Me: is it what you got? 01 696969 696969 8
AT&T: That's odd. The imei attached to the 8082556969 number is 696969006969695
Me: I did 2 exchange at the apple store because of the phone problem
AT&T: OK. I have it straightened out now
Me: thanks
AT&T: Would you like the team to contact you by phone, text, or email?
Me: email please 696969@hawaii.rr.com
AT&T: Ok. Thanks
AT&T: Thank you for holding. The case number is CM20120408_38696969 and the team will contact you within 72 hrs. Is there anything else I can help you with?
Me: thanks, that all
AT&T: Have a good day
Jimmy Lum: you too
AT&T: Thanks
info: Your chat transcript will be sent to 69696969@gmail.com at the end of your chat
Apparently this person did... From what I can tell it will take till the 16th of April.
I have an iPhone 4 bought on eBay and I just called ATT CS and they shut me down
Hmmm... Guess a lot of people who bought off ebay will be contacting the original owner asking if they can request an unlock... lol...
Also got the phone on no commitment price. Here is what is currently happening. Will update with future reply soon after process is done:
1. Called 1-800-331-0500
2. Pressed 0 until I got connected (as I do not have AT&T number)
3. Talked to the rep saying the phone was bought full price and locked to AT&T. The sim was never activated so there is no account to refer it to. He took my imei and put me on hold.
4. He came back to me and asked for purchase date and price (699.99).
5. He is making case with notes and asked for email.
6. Gave me case number.
7. He sent it in.
8. He said i should recieve email April 16th evening.
9. Finished his notes.
10. DONE request sent.
I did these exact steps (regardless of the options they give you after calling the number, just keep pressing 0). Gave the rep my IMEI number and that was that. Didn't even tell him where I bought it (got it off eBay), just told him it was off contract. Rep did some research on the account and determined I was eligible for the unlock. Said I should be contacted by Wednesday about the process being completed. Yay!
That's just today's date
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That's just today's date
lol.. obviously.. I was just curious if his case number was in the same format as my ticket number.. or if they were two different things.
I have 4 iphones that I called to unlock. I called tech support and spoke with them about unlocking my phones. They asked me for the IMEI numbers and put me on hold to open case numbers. I was told that since my iPhone 4 was an early termination I would have to wait until June to unlock it but they would unlock the other 3 phones. I asked if that were true even though I paid the early termination fee and was told it still applied until end of contract date. They gave me a case number and said they would send me an email when they would be unlocked. I was told it should be by April 16th.
I was quite surprised that it unlocked so quickly, I threw in a UK SIM and I'm ready for my trip to London!
Hola yo tengo el mismo problema que tienes(solo desde Guatemala), llame me tomaron datos igual como los demas mencionan, solo que me no me aseguraron el desbloqueo me dijeron que me van a confirmar si lo desbloquean o no por correo o telefono dependiendo si mi iPhone aplica o no, pero igual me generaron un numero de caso y todo, Saludos.
I had received the standard instructional email:
Attached is the information referenced during your discussion today with an AT&T representative. If you have any questions, please refer to our online support site at http://att.com/wireless.
Please do not respond to this e-mail. This mailbox is not monitored and does not accept mail.
Attachments:
Completing Authorized iPhone Unlock
which said to do a restore on itunes, upon completed I received the unlock notification on itunes. thats it, pretty easy
When did you receive the notification? After the restore completed and your phone finished syncing? Before? I think everyone's trying to get an idea of when to expect this notification to show up.