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ATT iPhone 5 Pre-order thread

I ordered at 4:34pm EST on 9/14. I know I'm not getting my phone on Friday but this Premier situation sucks!! I went on AT&T to submit my order (I waited all day because I thought my husband might care if I ordered it; he laughed at me). Anyway, I submitted the order and got a confirmation from Premier immediately. So, I try to check the status on Saturday at AT&T (all day long) and nothing comes up. And my card was not charged. Sunday morning, my card is charged and the order finally shows up with AT&T. My order date with AT&T is 9/16...not COOL!
I know from reading this thread other people had this happen. I just hope my order doesn't get pushed back even farther due to the order date difference. When I check the status on Premier, the cancel pre-order button is still there. It disappeared for a little while but has been back for good for at least a day now. But the weird thing is, when I click on the link on my phone, it shows it was last updated on 9/18. When I click through the link on my computer, it doesn't give me any dates, or anything.
I just have a question. This CSS message people are receiving; is this for everyone? or just people who ordered over the phone?
I called yesterday and spoke with 2 reps. First AT&T who was baffled as to why I had 2 different order dates and numbers (for 1 order), so she transferred me to Premier. I asked the lady if I was missing anything from my order (i.e. TNC, billing, etc.) she said no, but then asked if I got an email. I said no I didn't, but I just want to make sure everything is fine with my order.
I just wish I knew the time frame of when I will receive it. But welcome to the club, right?
 
Ordered at 3:07am EST via apple app for at&t.

Card charged, been watching tracking through UPS referennce # (phone number).

Has been through China, Koria, Alaska & Kentucky.

On time scheduled delivery for Friday 9/21. Booya.
 
lsutigerfan1976 said:
I got an email last night like that. It was a premier email. It was weird cause it was just text. Like someone typed it. The only difference is my email said on or before 9/21/12.
Click to expand...

got that same email last night, and there's a tracking number on wireless.att.com/order_status this morning. Should only be a matter of time for you!
 
timotheezz said:
Has anyone gotten a tracking # or FedEx/UPS confirmation on the status page, after having pre-ordered their phone on around 12:00PM EST, 9:00AM PST?

I pre-ordered mine 9:20AM EST, haven't gotten anything yet... just curious. Seems like a lot of the people that got their tracking #'s pre-ordered within the first 3 hours.......
Click to expand...

Did you try this? https://www.wireless.att.com/order_status/order_status_results.jsp


What was weird is tried it on my phone and it said processing. I tried from my laptop and it showed fedex tracking info.
 
WannaApple? said:
Mine still says Pending Shipment, so hope that means it will ship today too. No tracking or anything yet. Ordered at 7:40am EST 9/14. Black 16GB. If my phone doesnt arrive on Friday, I'll be SOL because I leave for vacation on Sunday so it will be sent back if I'm not here to sign for it. :eek: Come on AT&T....give me that tracking info please!
Click to expand...

Plan B: check with local Walmart. I stopped at one yesterday and they still had reservations available. You have to give them a $25 deposit and you'll be able to get your phone on the 21st. It's only for the 16GB and it has to be an upgrade or new line. If the Walmart guy is right, that sure beats standing in line all night at Apple.
 
Premier Online; 8:30am EST; White 16GB; Back ordered changed on 9/17; Philly

B1CYw.jpg
 
Last edited:
tek1972 said:
I'm curious, did everyone who ordered on the 14th receive this date on the bottom of their confirmation email?

Great news – your new iPhone will ship soon!
What happens next:
Your order will arrive on 9/21/12
We’ll send a confirmation email when it’s ready
You can check your order status online anytime
You can check your order status online anytime

Or did this email go out with different dates?

I'm trying to figure out if everyone got this generic email and the date means nothing,

Thanks
Click to expand...


The only email conf. I rec'd had no date. It only said "Thanks...blah, blah, blah...we'll send you tracking # when ship...blah, blah, blah."

My order conf screen page, however, did say I'll receive on 9/21. So I'm going to take ATT at their word.

smccauley1011 said:
after this whole thing I think I'm just going to cancel completely with AT&T, because I ordered at 5am EST on Friday and I'm still on back order. Screw AT&T!
Click to expand...

Don't freak just yet. I ordered at 5am EST too and just went off b/o yesterday evening. I noticed many people who's ordered went off b/o before me. I fully expect my order will ship by tomorrow. ATT could do a much better job communicating order status but I think bottom line everyone who ordered by proverbial cut off time, especially if placed in the early hours will receive their phone on Fri. Whatever ATT's shipping algorithm is it wasn't built to be decodable by common sense.
 
smccauley1011 said:
after this whole thing I think I'm just going to cancel completely with AT&T, because I ordered at 5am EST on Friday and I'm still on back order. Screw AT&T!
Click to expand...

Meh, that's nothing. I ordered at 2:07 central and I'm still on backorder. My guess is that they either aren't strictly doing first come first serve or the time you ordered doesn't correlate to the time they actually got your order into the system. You may still get one on Friday though, they obviously haven't finished shipping. If you still get yours then it doesn't really matter what order they did them in as long as they got you your phone.
 
timotheezz said:
Has anyone gotten a tracking # or FedEx/UPS confirmation on the status page, after having pre-ordered their phone on around 12:00PM EST, 9:00AM PST?

I pre-ordered mine 9:20AM EST, haven't gotten anything yet... just curious. Seems like a lot of the people that got their tracking #'s pre-ordered within the first 3 hours.......
Click to expand...


Still on backorder
 
smccauley1011 said:
after this whole thing I think I'm just going to cancel completely with AT&T, because I ordered at 5am EST on Friday and I'm still on back order. Screw AT&T!
Click to expand...

Did you order through premier? Premier people couldn't even order until around 5:00AM pacific
 
Mine is still on back order. Place order on 9/14 via Premier but shows at 9/15 on the regular ATT site. Do you think I have a chance to get it this Friday? I ordered the 64GB black. I'm keeping my fingers crossed.
 
All 64GB Black

My older bro's:
Received CSS
Shipped

My younger bro's:
Shipped

Mine:
In Progress
Received 2nd confirm email.
AND I ordered mine HOURS before either of them. :mad:

Sigh. Oh well looks like I won't be getting mine anytime soon.
Even though my 4 never went off backorder or stated shipped until the day of or after my phone arrived on release day.
 
My status got changed to shipped this morning, like a few others have posted already. I ordered 6:45am CST on Friday. Also got a generic email from premier saying my phone is reserved and should arrive as soon as the 21st. No tracking info yet though.
 
I found the emails from AT&T when I ordered the iPhone 4 back in June 2010. I never got a shipping notice until the day the phone came out. It was delivered on the 24th too although I wasn't home to sign for it so I got it a day later.

I'm guessing that this is going to happen again and anyone who still has "In progress" for their order status may not get any shipping info until the day you're supposed to receive the phone.
 
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