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ATT iPhone 5 Pre-order thread

mr1581 said:
After this I will never have to order through ATT...only reason I had to this year was because I was adding a line in addition to an upgrade... did the upgrade on apple app @3:07 am ... and now i will have enough lines on my account where I can always just do upgrades at apple rather than this bull ****
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Agreed. I upgraded 3 lines and figured it would be simpler through AT&T. Shows what I know... :mad:
 
jaw3net said:
Reading all the posts and even feeling slightly bummed about my own order status (still "in progress" even though I've been charged and I've received my CSS two days ago), this has reminded me to never, ever order directly from AT&T again. Regardless of when my phone arrives, this whole ordeal has been nothing short of a disaster. From AT&T customer service reps clearly not knowing what the hell they're talking about; to confusing (and at times, misleading) information on the site and over the phone, I honestly can't see why anyone would order from AT&T again. Doubtful if any of the headaches most of us are experiencing with AT&T would happen with Apple.

And before someone judges me for being a little anal retentive over something as simple as a phone, firstly, suck it, secondly, when it comes to customer service, we should all expect the utmost best. That includes honesty, clarity and where applicable, expeditiousness. AT&T has failed in my book. I usually try my absolute best to be courteous with their phone customer service reps but it is beyond annoying and insulting when they read from a script that doesn't even make sense. And I know it's not the individual reps fault, but seriously... DO BETTER AT&T.

That's all.
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100% agree with you. ATT really needs to retrain their employees or implement a new program or something because this whole nightmare of an ordering ordeal I went through almost made me want to switch carriers. Never again will I order from them. Very very unprofessional and unorganized across the board
 
ogwald74 said:
Sorry if this has been covered, but has anyone who ordered later in the day, ie: 3pm or later received any updates since backorder? :rolleyes:
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I'll give you one better! One of my orders from the DAY AFTER (placed on Saturday morning) is now listed as "shipped".

Go figure.
 
I'm going to bed and hoping that when i wake up tomorrow and click on my tracking number it will say its somewhere in the U.S. If not my morning is going to suckkkk
 
ogwald74 said:
Agreed. I upgraded 3 lines and figured it would be simpler through AT&T. Shows what I know... :mad:
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Thats what I figured even though I was able to get into the Apple Store at 3AM and had the phones in my cart. The Apple store wanted me to make texting plan changes as part of the ordering process that I could NOT opt out of. I figured that by going with ATT I would not have to modify my plan...
 
KojiH said:
I'll give you one better! One of my orders from the DAY AFTER (placed on Saturday morning) is now listed as "shipped".

Go figure.
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Ha! That's exciting in it's own way. There really is no telling what's going to happen is there haha?
 
wrightrules1 said:
I'm no expert and I could be wrong but my guess is it'll take awhile to be able to exchange just because of the fact there's a limited supply. But I'm sorry I couldn't provide you with a more definite answer. I wish the best of luck to you:)
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K thanks for trying to help me out on this
 
KojiH said:
Thats what I figured even though I was able to get into the Apple Store at 3AM and had the phones in my cart. The Apple store wanted me to make texting plan changes as part of the ordering process that I could NOT opt out of. I figured that by going with ATT I would not have to modify my plan...
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That's exactly what my problem was as well. Guess we know to plan accordingly next time this comes around.
 
jaw3net said:
Not slighted or betrayed at all. I am not sitting in a dark corner crying my heart out, trust me. I know that none of this is intentional (at least I hope not) but I would have thought that after years of selling the iPhone, AT&T would have gotten their ***** together when it comes to pre-orders. I recognize that this is a logistical nightmare (even though it really shouldn't be) but I think what we all want is complete transparency and not the run around, which most folks seem to be getting.
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AGREE! Unless you are dealing with a small company that knows their product. its all the same BS. Been there - done that! Can't tell you how many times that it has happened. We already know this is not going to be "the perfect phone" it will have glitches- and probably wear on the black iodz and who knows what else. I think ATT just needs more updated info from the top to pass on to the CSR. Cause they have no clue
 
Helixc0de said:
OMG ZOMG YAY TRACKING NUMBER!!!...I ordered at 4 pm the 15th. I can't believe it!
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I think they are just pulling orders randomly out of a hat.

My order from the 15th was also updated to shipped status before my two from the 14th!

Makes you wonder who is running the show...
 
Still processing

I ordered my 64 gb black at 3:45 am on the 14th and it still doesn't say shipped! How come people who ordered theirs latter in the day already have shipping confirmation?
 
Someone in this thread, somewhere around page 80 or 90, mentioned about having to sign for the package. Is that true? They can't just let it at the door? If so, I may be taking a trip to fedex after work Friday.
 
WOOT I JUST GOT MY TRACKING #!!!

I ordered Friday night too so you guys who ordered earlier than me should be getting it soon too...
 
RipeRetina said:
Someone in this thread, somewhere around page 80 or 90, mentioned about having to sign for the package. Is that true? They can't just let it at the door? If so, I may be taking a trip to fedex after work Friday.
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I think there's a form on FedEx's website you can print out. Basically what you do is sign it then leave it for the FedEx guy and he'll leave the package even if your not home. It helps a lot if your busy.
 
Hausoftony said:
I ordered my 64 gb black at 3:45 am on the 14th and it still doesn't say shipped! How come people who ordered theirs latter in the day already have shipping confirmation?
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Not to add insult to injury but even the orders from the 15th are showing as shipped before the 14th orders have been completed!!!
 
Does this mean I'm getting my iPhone on Friday?

f519ba65ba0ab4aeee8a195d2e8ab9c9_zps8f4a1b68.jpg


Does this mean I'm getting my iPhone 5 on Friday?

TIA
 
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