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ATT iPhone 5 Pre-order thread

At least I got $70 off my bill

My 3:40am EST 9/14 order still not shipped but I follow what I read in this forum (thanks! :D) and at least I got $70 dollars off my bill of upgrade fees and transfer fees. Not happy with ATT at all but that helps! I recommend everybody to call and ask for at least a refund of the upgrade fees. It was really fast, 5-10 min max!
 
This has been a cluster of epic proportions as usual with ATT.

Make no mistake, I ordered my 2 phones at 7 PM Eastern on 9/14.

If you ordered yours before that and they haven't shipped I would raise holy heck.

ATT_Order2.jpg
 
Oh and the ATT Rep offer a solution to my problem: CAncel the preorder and wait 24h to get the upgrade back and chase the Iphone on retail stores. SERIOUSLY?
 
Corzin said:
are you checking on the www.wireless.att.com/order_status link, or by logging into your acct and checking MyOrders?


through my account, my status is "processing" - through the order_status link, my status is "pending shipment" and backordered

and to rub salt in my wounds.. friend of mine who ordered at the same time as me but through apple directly should have her phone tomorrow. it started shipping (with tracking info) on saturday.
Click to expand...

I ordered through their Premier site since I get a discount through my company, so I used the https://www.wireless.att.com/business/order_status/ link to check my order status.
 
raytnyc said:
It's about time I saw those magic EXTP88998's start to get some love! I got 889985, but still. Hopefully that means they'll get to me soon! My order date says the 17th though and I'm still on back order. black 64gb;)
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EXTP8899812XXX for me. Still backordered...Liking the good news.
 
Rat-Boy said:
This has been a cluster of epic proportions as usual with ATT.

Make no mistake, I ordered my 2 phones at 7 PM Eastern on 9/14.

If you ordered yours before that and they haven't shipped I would raise holy heck.

View attachment 362962
Click to expand...

Doesn't seem to be any rhyme or reason as to how they ship now, or what the order number is. I ordered @ 11:30AM on 9/14, CST. Not on back order, but I haven't received any shipping info. Am I ticked off? Did Moses part the Red Sea?
 
Even though my EXTP88998 came off of backorder this morning. ATT is still telling me 10-4 to 10-21 for shipping.
 
OH, and I forgot to add that my post above was not meant in ANY way to disrespect, annoy or rub it in anyone's face.

I am only trying to help folks realize that order # means nothing, and evidently neither does the time you ordered it from.

Not sure if the web site you use to order it does, but I just did it as a normal joe at the AT&T site via the upgrade phone option.
 
Corzin said:
are you checking on the www.wireless.att.com/order_status link, or by logging into your acct and checking MyOrders?


through my account, my status is "processing" - through the order_status link, my status is "pending shipment" and backordered

and to rub salt in my wounds.. friend of mine who ordered at the same time as me but through apple directly should have her phone tomorrow. it started shipping (with tracking info) on saturday.
Click to expand...

I subsequently went on the order status link you provided. When I type in my wireless number, it tells my order status is "in progress." So I'm going to assume that since it doesn't say "back order" it's a good thing.
 
scholls22 said:
Even though my EXTP88998 came off of backorder this morning. ATT is still telling me 10-4 to 10-21 for shipping.
Click to expand...

I'm completely convinced that ATT CSRs have no idea what is happening beyond their screens. I'd only call to get fees waived and such. Something they are capable of handling...:mad::mad:
 
its so nice to have this thread to rant to

-ordered at 5:45am EST on 9/14
-32GB black
-regular ATT non premier
-order group 1504xxx....
-received confirmation text later in the day on 9/14
-FL delivery

still on qty back ordered 1 pending shipment
I was able to get a $36 credit for the upgrade fee after screaming at ATT on Friday release day about how i recieve a different update everytime i call and how disorganized this preorder has been.

still no shipping confirmation or anything
girlfriend ordered through verizon monday 9/17 and received her phone on release day 9/21

called around a few stores to check if they are in stock. apple store said to order on their site at 10pm in the evening and do the pickup in store option. the business rep said they are receiving phones everyday and you can pickup that next day. no luck for me though because ATTs wonderful preorder process has taken the upgrade slot so im not showing available for upgrade.

reloading the order status page at least 25x a day
getting tired of this ****
 
fongyuen said:
1711...ordered 9/14 8:55am EST, 32gb black.

the "ordeal" is over, on truck out for delivery. now, here's to hoping there won't be any scuffs, rattling, or light leakage issues. :)
Click to expand...

So, same order group as mine, same phone as the one I ordered, except you ordered 1.5 hours after I did (and accepted the TOS at the time I ordered). Yet yours is on its way, or maybe even in your hands, while mine remains in back order hell. Oh how I love AT&T . . .

The AT&T store near work had the phone in stock today. Same color, same size, same network. I left work and flew over there, all while on the phone w/ AT&T trying to cancel. No cancel. Manager won't cancel. Retentions tell me I can't cancel. Love, love, love AT&T.
 
Ordered mine at 3:09am on Sept. 14th through the AT&T Site.

Arrived at my door at 12:04pm on the 21st. No problems or complaints.
 
Ordered 9/14 ~6AM EDT, went off back order Sat night or Sun AM, and now have a tracking number for delivery on 9/26. All this after an AT&T CSR told me that my order would not ship until next week at the earliest. There's hope... (and now I'm one of those people I wanted to sucker punch :D)
 
Biodork said:
Ordered 9/14 ~6AM EDT, went off back order Sat night or Sun AM, and now have a tracking number for delivery on 9/26. All this after an AT&T CSR told me that my order would not ship until next week at the earliest. There's hope... (and now I'm one of those people I wanted to sucker punch :D)
Click to expand...

what color/size?
 
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