I'm EXTP889982... it was shipped this evening. Your phone should be on its way soon!
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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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I'm EXTP889982... it was shipped this evening. Your phone should be on its way soon!
Thanks! Have it on my desktop at work but not on my iPad at home!
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Lol balls. Well me too. Sucks hearing people say they ordered after you and we're stuck in "processing" land.
No and no order at 10am 9/15
I just checked and I'm off back order. Maybe you too.
please please tell me you have a 32gb Black. I'm beginning to lose hope
32/white
Two Phones Ordered...One Coming
My wife and I ordered separately but at the exact same time (each on our laptops in the same room...geeks, I know). Ordered Saturday the 15th in the late afternoon. Confirmation email ended up saying we ordered the 17th. Mine, a black 64. Hers, a white 32. Mine just shipped tonight for delivery via FedEx tomorrow. Hers, no change. Are white ones coming? I actually was hoping for a longer wait because I really am worried about the kinks in the early production runs, plus she is more jacked to get her phone than I am. We just got a little excited. I am perfectly happy with my 4. It's been cased for two years, and is in mint condition. There was a small time where the home button was acting up, but it resolved itself.
I am happy to return if it's not perfect and just wait a couple months, but my son just cracked his almost two year old 4 (not his fault...the case came apart as he was removing from his pocket) so I'll give him this one if I keep the 5.
My wife and I ordered separately but at the exact same time (each on our laptops in the same room...geeks, I know). Ordered Saturday the 15th in the late afternoon. Confirmation email ended up saying we ordered the 17th. Mine, a black 64. Hers, a white 32. Mine just shipped tonight for delivery via FedEx tomorrow. Hers, no change. Are white ones coming? I actually was hoping for a longer wait because I really am worried about the kinks in the early production runs, plus she is more jacked to get her phone than I am. We just got a little excited. I am perfectly happy with my 4. It's been cased for two years, and is in mint condition. There was a small time where the home button was acting up, but it resolved itself.
I am happy to return if it's not perfect and just wait a couple months, but my son just cracked his almost two year old 4 (not his fault...the case came apart as he was removing from his pocket) so I'll give him this one if I keep the 5.
Yup. Here's the whole chat. It's really unbelievable. The next chance I get to go to an Apple store with stock, I will be switching to Verizon. This type of response in light of how they've handled this whole situation is unacceptable. Glad I'm not under contract.
Joshua: Hello,Ben thank you chatting in with AT&T! I can defiantly assist you with your Concering my iPhone 5 order placed 9/14 that still shows being on backorder Please allow me 2-3 minutes to review your account. While I am doing this do you have any other concerns?
Ben: No thanks
Joshua: Thank you. Was the order placed under your name?
Ben: Yes
Ben: Order number 1612xxxxxxxx
Joshua: You would like me to get you the expected date of arrival?
Ben: That would be great
Joshua: Thank you, please allow me a few minutes to get this done for you.
Joshua: What I have done for you is reviewed your order status. I do apologize , however due the overwhelming demand and popularity for the Iphone 5. Your order was put on back order and your estimated order date is between 10/04/2012 To 10/15/2012 You can review your order status by going to www.att.com/orderstatus for the latest information pertaining to your order. We appreciate your patience with this matter.
Joshua: Your dates are alot sooner than most people...fyi.
Joshua: I have some customers that ordered on the 17th they will not get their phone until deep in November.
Ben: I'm having trouble understadnng why my order is so far behind since I ordered at 6:28 CT that morning. I've been following the hundreds of pages at macrumors.com and people who ordered hours and days later than me have already received their phones. It doesn't seem to make sense.
Joshua: Those are just macrumors.
Joshua: I honestly do not know how or why it worksd the way it does.
Joshua: I only have what is in the syatem.
Ben: OK, well they are posting screen shots of their order dates and shipping info so it seems clearly legitimate. At the same time, a family member ordered hers at 10:30am that same morning and received it on 9/21
Ben: I understand that, and it's not your fault, but there must be some better explanation as to why people who ordered later, even days later, received their phones already when I ordered mine early that morning and received an email stating, "Great news your new iPhone will ship soon! What happens next: Your order will arrive on 9/21/12 Well send a confirmation email when its ready You can check your order status online anytime You can check your order status online anytime"
Joshua: I do understand, and thank you for your understanding. I am looking into this for you.
Ben: Thank you
Joshua: Yes sir.
Joshua: When did you accept your terms and conditions?
Ben: I did not receive any terms and conditions as I paid full retail price for the phone
Joshua: Thank you.
Ben: Further, I've called customer service on three different occasions, so if there was any further paperwork that needed to be completed, I would have expected someone to make mention of that. My first call to customer service was on Wednesday, September 19 when I was assured that the online order status info was incorrect and that it would be delivered on 9/21
Joshua: 866-267-4510
Joshua: This is the department that handles all online orders. This in not customer service.
Joshua: I will wait if you would like to call them now.
Ben: I don't understand. Are you saying you cannot help me?
Joshua: What do you want me to do?
Ben: Are you serious? It seems quite clear. Please provide me with the name of your supervisor.
Joshua: I can transfer you to a supervisor right now if you would like.
Ben: Yes please
Joshua: But please tell me what exactly is so clear? I do not know what you want or expect me to do?
Joshua: I will transfer you, can you please explain that for me before I do?
Ben: I would ike an explanation as to why my order has not been fulfilled when other people who ordered after me have had theirs delivered. Further, I would like understand what steps are being taken to fulfill the order other than an eleven day date range window that I've been apprised I am lucky to be getting.
Joshua: Thank you I am transferring you now.
info: Please wait while I transfer the chat to 'Stephen'.
info: You are now chatting with 'Stephen'
Stephen: Hello, Ben, my name is Stephen, a manager with the click-2-chat program, may I please have two to three minutes to review the chat transcript of your issue?
Ben: Yes, please take your time.
Stephen: Thank you, what Joshua was trying to elaborate, is that there is an e-commerce department that handles all the ordering and shipping of all online orders, this is the billing chat and we are restricted to handling mainly issues involved with the monthly billing of your wireless accounts.
Ben: OK, thanks. That was unclear to me since we were engaged in the conversation for a length of time.
Ben: So there is no more information or help that can be provided through this chat feature?
Stephen: I can understand, and I can also admit, that he was not very clear. I really wish I could, but all I can do is track the order and tell you what I see on the screen, I do apologize for that. Do you have the number and hours of our e-com department?
Benjamin: I believe Joshua provded that number. Would you be abe to provide the account retentions number to me?
Stephen Thomas: I can provide both, just to be safe.
Ben: Thanks.
Stephen: Thank you, the E-Commerce department number is 1-866-391-0749, and their hours of operation are as follows: Mon-Sun 8:00 am. - 12:00 am midnight, EST.
Stephen: Thank you, the Retention Department number is 1-800-331-0500, and their hours of operation are as follows: Mon-Fri: 6:00 am. - 12:00 am. and Sat-Sun: 9:00 am. - 7:00 pm, CST.
Ben: If I may be so bold, while I am admittedly frustrated with a situation that is neither Joshua nor your fault, I would suggest that his customer service skills could be better. A simple, I wish I could help you with that but I need to refer you to X would go a long way. Instead, to tell me that I am lucky that I am getting it at all isnt a great response.
Ben: Thanks for your time and help tonight.
Stephen: I actually agree with you 100%, and will be using this as a teaching moment.
Stephen: I do apologize, and wish there was something more we could have done for you in the billing chat here.
That has been my status since 9/14 and has not changed. i ordered way earlier than you as well. Keep waiting......
Check you back order status. There is no way it's been 0 since 9/14 for you. If it is there is definitely something wrong.
Nice! The race for me will be does my iPhone arrive before or after LTE is turned on in Allentown PA
i can assure you, i know what im talking about. have checked everyday since recieving my confirmation and has always been on pending shipment with 0 on backorder and nothing to this day. wtf is going on?
Oh wow thats weird. Almost everyone that had 1 then 0 received their phone within 2-3 days, in this thread atlease. I would try to call and see what is up. What time did you order?
ordered at about 1pm eastern on 9/14. i call but after i enter all the prompts it just says they have recieved my order and cannot help me with anything further
OK, so I ordered in-store on the 15th and got a couple of order numbers... which one is comparable to yours?
My order number (in my confirmation email) starts with: 4130
On the ATT status site, my order number starts with: XFM0
Can somebody explain?
My order number (in my confirmation email) starts with: 4130
On the ATT status site, my order number starts with: XFM0
Can somebody explain?
I hear you, they say the same thing every time I called. But guess what I finally was frustrated today and called and demanded my early upgrade fee $250 credited. I simply said Im frustrated because people who ordered after me are receiving tracking numbers. If I were you I will try to get some kind of credit. You ordered in the morning in PST that is.
Ordered at 9:30am. Ordered processed at 2:30pm. JUST WENT OFF BACKORDER!!! YEEEEEEAAAAHHHHH.. Comon!
Something just occured to me. I ordered two phones. The one I received on the 21st was to upgrade a line to a smartphone from a "dumbphone". That means more money for AT&T per month. The one I am still waiting for is for a line that is already a smartphone.
Hmmm... I wonder why they sent me the dumbphone replacement super quick...
Hmmm... I wonder why they sent me the dumbphone replacement super quick...
Something just occured to me. I ordered two phones. The one I received on the 21st was to upgrade a line to a smartphone from a "dumbphone". That means more money for AT&T per month. The one I am still waiting for is for a line that is already a smartphone.
Hmmm... I wonder why they sent me the dumbphone replacement super quick...
Being a grandfathered unlimited, I may never see my phone