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ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
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I just called AT&T, they gave me a $50.00 credit to waive the activation fee & told me my shipping date was Oct 9th-Oct 18th so at least that's something! I will just hold on until it comes I guess. If its not here by the 18th it will be a whole different story!!!
I told them I ordered on 9/14, order wasn't processed until 9/19 & it's always been on backorder!!! I've seen people who's ordered after me with the same phone white 16GB, got there's already! So she gave me a ship date & a credit
The Wait.....
I ordered on 9/18 a White 16GB....I'm still on BO....
I called CS b/c technically today is the 21st day...But of course they meant business days (Missed that part)....
The Rep blamed everything on APPLE (of course)....However, received a credit for my troubles....
He did say that I should get it at the latest on the 16th...Yea we shall see...
I would cancel my order, but all the stores in Orlando are Sold Out...
I ordered on 9/18 a White 16GB....I'm still on BO....
I called CS b/c technically today is the 21st day...But of course they meant business days (Missed that part)....
The Rep blamed everything on APPLE (of course)....However, received a credit for my troubles....
He did say that I should get it at the latest on the 16th...Yea we shall see...
I would cancel my order, but all the stores in Orlando are Sold Out...
We should keep each other updated on our status because I thought I was the only 32GB black on here
I ordered in store on 9/28 and I'm on backorder still as well.
Hi all,
Ordered 9/18 from premier. Is it normal for it to still say "preorder processing?" Does this mean its on backorder? What will the next phase say? Also is it normal for the charge to appear on your cc, then disappear?
Ordered 9/18 from premier. Is it normal for it to still say "preorder processing?" Does this mean its on backorder? What will the next phase say? Also is it normal for the charge to appear on your cc, then disappear?
Call the retention line and if your off contract say that you want to cancel your order and that you will g with another carrier. Sprint was offering a $100 landing credit to who ever switched to sprint. You can say that att didnt offer you anything. Sprint is giving you $100 to sign a two year contract.
Keep in mind that retention goal is to keep you as a customer. They should shell out money. They also have the option to give you services that you pay for for free for 3-6 months.
I have spoke to them so many times this past 2 weeks. as I said I got paid to upgrade my two phones it was a big huge credit.
Hope this helps.
The disappearing charge is/was most likely an authorization for the amount that will be charged when the phone ships...preorder processing is normal however since you ordered on the 19th, you should be seeing a status change to prepared for shipping very shortly...
Hi,
I just ordered 2 black, 64 gigs, yesterday morning (10/8), through AT&T by phone and just got a shipping notice now. Phones will be here by tomorrow (10/10), 3pm. I'm so surprised because I was told by CS that it would be 14 to 21 days. YAY!!!!!!!!
Jazzi
I just ordered 2 black, 64 gigs, yesterday morning (10/8), through AT&T by phone and just got a shipping notice now. Phones will be here by tomorrow (10/10), 3pm. I'm so surprised because I was told by CS that it would be 14 to 21 days. YAY!!!!!!!!
Jazzi
I don't disagree with this. If you don't have your phone in the quoted window then you have every right to complain.
It's irrelevant what other people are getting. It's great that they're getting their phones so quickly but AT&T is only obligated to provide their quoted service. Again, if you don't have your phone by next Friday then you should absolutely complain. But being mad that others are getting them before you is like crying because the kid next to you got a bigger piece of cake.
My phone just arrived 10 minutes ago!
So glad the waiting is over.
Goodluck everyone!
16GB White, Ordered 9/17, Off backorder 9/29, shipped 10/8, arrived 10/9.
Congrats dude. Hopefully mine comes soon. I also ordered a 16GB in white.
We should keep each other updated on our status because I thought I was the only 32GB black on here
When the 32's seemed to be really flying I got excited. I'll post if I see movement for sure.
I dont see Movement on the 16's!
I ordered on the 24th.
16GB people are in a world of misery I cannot even begin to fathom and for that I am sorry. I'll tell you what, we can both find a 64 guy and kick him in the shin and cut his phone up so you get 2 16's and I get my 32.
Just ordered and paid for a black 64GB in our local AT&T store this afternoon and I hope I have the same luck.
What ya think?
Customer service are just liars
So I have a 16gb black on 9/14 although it shows up as 9/20 and I have been told that my phone should arrive between 10/10 and 10/19 and when I heck it's. still in BO. I called premier support and the rep looked up my order and stated it was in the warehouse just waiting to be shipped.i asked her how it was possible since the order status site says its in back order. She proceeded to assure me that's its physically in the warehouse and is going to ship. I the asked for her name and agent number since I have been screwed by them many times. So do you guys think she's lying or can it be that my phone is finally available ?
So I have a 16gb black on 9/14 although it shows up as 9/20 and I have been told that my phone should arrive between 10/10 and 10/19 and when I heck it's. still in BO. I called premier support and the rep looked up my order and stated it was in the warehouse just waiting to be shipped.i asked her how it was possible since the order status site says its in back order. She proceeded to assure me that's its physically in the warehouse and is going to ship. I the asked for her name and agent number since I have been screwed by them many times. So do you guys think she's lying or can it be that my phone is finally available ?
Oct 9 - CC charged. UPS shipping details appear.
Oct 10 - Arrival, end of day. Too bad they don't allow will call until the first attempt.
Glad to hear most people are seeing some movement. Wishing other luck.
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Only a 10-day turn around between ordering with a Premiere account for a 32GB White?
Well then, hopefully I get mine sooner than expected (had one reserved through Apple, but had to return it due to account issues)... So I ordered one on October 7th =\
I have premier, but not sure if that matters. I did receive 2 mails from ATTOrderStatus@ordertrack.wireless.att-mail.com, one for when I ordered and one once it got the UPS shipping info.