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ATT iPhone 5 Pre-order thread

mac.fanatic said:
So I talked to an AT&T customer service rep over the phone. First I am told that that my 10/01/12 order of a 16 GB Black (ordered in store) shipped on Friday. I did not believe that since I didn't receive an email confirmation for the shipment so I told the rep to recheck what he just told me and he couldn't find me a tracking number.

At that same time, I'm on AT&T online chat and told the rep there to confirm the shipment of the phone and I was told that it hasn't shipped yet. Then the rep on the phone tried to convince me that I have not accepted the terms and conditions for that order. At this point I am annoyed with the customer service and I ask to speak with the rep's manager. Stayed on hold for 20 minutes or so while the manager comes on the line. The manager comes in and tells me that everything is in place and the order will ship between 10/19-10/30. I don't know who to believe, the rep or the manager?

At that same time I am still on the customer service online chat and the rep online told me that my phone is off back order. I send her the link that I use to check my order status and tell her that when I check through that link, it shows me it is still on back order. The rep replies saying that their information is more detailed than what we can see and that the phone itself is not on back order but the nano-SIM is. That doesn't make since? How can the SIM card be on back-order?
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The manager is right. I'll be straight, the reps know they'll never hear from the same individual again since there are so many reps so I feel like they say stuff just to get us to stop asking.

And the SIM on BO only. Can't be. Isn't the SIM already inside the phone when it's sealed in box and shipped to AT&T? I'm not sure since my iPhone 4 is Verizon and they don't have SIMs. Please correct me if I'm wrong.
 
wgaller said:
I was told same thing by rep today - ordered in store 9/29, 16gb black.
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What did they say to you exactly?

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onemantribe said:
Wow, of all things to be BO it's the SIM? I would've thought it was the phone! Anyway, keep us updated, I'm trying to get a general understanding of when people come off BO. I ordered on 9/30, so ours should come off BO at around the same time. I'm also hoping that it comes off BO tomorrow or even later today if I get lucky.
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I later talked to someone else from AT&T support chat and that agent confirmed with the National Business Ordering Center that my order is processing and everything is in place. The agent told me that NBO told him/her that my shipping dates of 10/19-10/30 are still in place. He/She was also able to confirm that my phone is off back order, but the nano-SIM is not. I don't know if I should believe that or not.
 
Mc.fanatic I ordered 10/1.. Keep me updated if you see a movement I was quoted by AT&T 10/19-10/30.. I doubt our iPhones will ship out by the end of this week...
 
blerns3 said:
The manager is right. I'll be straight, the reps know they'll never hear from the same individual again since there are so many reps so I feel like they say stuff just to get us to stop asking.

And the SIM on BO only. Can't be. Isn't the SIM already inside the phone when it's sealed in box and shipped to AT&T? I'm not sure since my iPhone 4 is Verizon and they don't have SIMs. Please correct me if I'm wrong.
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I feel the same way about those customer service reps. I later talked to someone else, and I believe everything is in place now.

As far as I know, the SIM cards come inside the phone pre-installed. But who knows? I just continue the waiting game now...

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mok23 said:
Mc.fanatic I ordered 10/1.. Keep me updated if you see a movement I was quoted by AT&T 10/19-10/30.. I doubt our iPhones will ship out by the end of this week...
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Why don't you think our phones would ship out by the end of this week?
 
That's just my guess.. most people haven't even got their September orders in.. I was told it was a first come first serve basis.. but maybe we can see a movement by the end of this week.
 
mok23 said:
That's just my guess.. most people haven't even got their September orders in.. I was told it was a first come first serve basis.. but maybe we can see a movement by the end of this week.
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We probably will. I ordered 9/30 and my order will probably come 10/30. Im kinda disappointed that it takes a month, but I at least know my wait isnt all that long anymore. Then again, mine could come off BO tomorrow, Wednesday, thursday, etc. It's pretty much just luck at this point.
 
mok23 said:
That's just my guess.. most people haven't even got their September orders in.. I was told it was a first come first serve basis.. but maybe we can see a movement by the end of this week.
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Judging from the posts on this thread, AT&T is on 9/27 orders. We aren't that far away.
 
mok23 said:
It would have been nice if att told us what queue we are in, so atleast we have an idea
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I don't know if it was here or not, but some wireless company in Canada actually tells you your position in the queue. If only ATT did that, I would have peace of mind and I wouldn't be on these forums :(
 
agaiun has anyone heard anything about the balck 32gbs?

i ordered on 10/2 does anyone have any idea when mine will ship.

i heard a while back that they come off bo around 3 weeks after order date which will be tommorrow. just wondering
 
robbie12345 said:
agaiun has anyone heard anything about the balck 32gbs?

i ordered on 10/2 does anyone have any idea when mine will ship.

i heard a while back that they come off bo around 3 weeks after order date which will be tommorrow. just wondering
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It takes approximately 14-21 business days. I ordered on 9/30 and I believe it's my 16th business day. I have an estimated shipping date of 10/18-10/29. Try checking with customer service with att, verizon, or whoever you ordered through to get an idea of your shipping date.
 
I'm weary that late Sept orders still aren't arriving. ATT told me I can place an order next Monday originally Dec 13 is my upgrade. I was hoping things would improve
 
Darthpnoy88 said:
I'm weary that late Sept orders still aren't arriving. ATT told me I can place an order next Monday originally Dec 13 is my upgrade. I was hoping things would improve
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It's supposedly taking a whole month for orders to actually arrive. Kind of disappointing but we have to deal with it.
 
onemantribe said:
It's supposedly taking a whole month for orders to actually arrive. Kind of disappointing but we have to deal with it.
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Ugh bummer and sucks too that I don't have the option of doing the Apple Online 10pm reserve trick, ATT said I need to order directly through them.
 
Darthpnoy88 said:
Ugh bummer and sucks too that I don't have the option of doing the Apple Online 10pm reserve trick, ATT said I need to order directly through them.
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I didn't know you had to order directly through att? Then again, it could be shorter because as of today, people who ordered on 9/27 have gotten off BO.
 
onemantribe said:
I didn't know you had to order directly through att? Then again, it could be shorter because as of today, people who ordered on 9/27 have gotten off BO.
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Originally my 18th month upgrade isn't supposed to be till Dec but the manager I spoken through the phone said they could get me to upgrade 45 days earlier as reward for good account standing.
 
Darthpnoy88 said:
Originally my 18th month upgrade isn't supposed to be till Dec but the manager I spoken through the phone said they could get me to upgrade 45 days earlier as reward for good account standing.
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That's most likely why. If you haven't ordered you most likely won't get your phone until late November.
 
Ordered on 9/27 in store, still on BO.

Screen shot 2012-10-22 at 7.40.32 PM.png
 
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