From the looks of it, we are. I talked to multiple reps and from what they told me, their system was down for most of the day. The were able to receive our orders but weren't able to fully get it into the system until the next day. I tried going to the normal ATT site but was forced to order through the premier site. I would have chosen Apple but by the time I ordered it was already 2-3 weeks back ordered. I'm hoping they are wrong and that my order ships by 9/21, but I'm not holding my breath...
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
ATT iPhone 5 Pre-order thread
- Thread starter ozziegn
- Start date
- Sort by reaction score
From the looks of it, we are. I talked to multiple reps and from what they told me, their system was down for most of the day. The were able to receive our orders but weren't able to fully get it into the system until the next day. I tried going to the normal ATT site but was forced to order through the premier site. I would have chosen Apple but by the time I ordered it was already 2-3 weeks back ordered. I'm hoping they are wrong and that my order ships by 9/21, but I'm not holding my breath...
photogpab
macrumors 6502
its crazy how badly ATT is handling this whole pre-order thing. no one knows whats going on, peoples credit cards have been charged but their orders say "processing", some peoples orders have been canceled, reps are telling folks the phones will ship on friday... what a mess. you think a company this big would have their records up to date or train their employees correctly. kinda crazy
FWIW, my Premier order status page has changed format recently. It used to show the phone price in one column and the wireless service price in another and both were in orange text. Now it looks like this:
New service ordered at 8:45 am EST.
New service ordered at 8:45 am EST.
RCRod83
macrumors regular
FWIW, my Premier order status page has changed format recently. It used to show the phone price in one column and the wireless service price in another and both were in orange text. Now it looks like this:
New service ordered at 8:45 am EST.
Yea, my Premier order status has changed to look like yours.
I'm starting to think, just maybe, us premier customers have gotten screwed.
Shellbo6901
macrumors regular
mine says it was ordered on 9/16 and I ordered at 3pm est on the 14th, so i guess they really are way behind ):
Can anyone verify the item number for "various SIM" on their iphone 5 order? I ordered a NANO sim from AT&T and want to make sure its the right one. Thanks.
SHIPPED!
ok, I used TSX's ups hack. and now my att.com 64 g black iphone just popped up:
Scheduled Delivery:
Tuesday, 09/18/2012, By End of Day
Last Location:
Harrisburg, PA, United States, Monday, 09/17/2012
though i don't think i'll see it on tuesday.....
ok, I used TSX's ups hack. and now my att.com 64 g black iphone just popped up:
Scheduled Delivery:
Tuesday, 09/18/2012, By End of Day
Last Location:
Harrisburg, PA, United States, Monday, 09/17/2012
though i don't think i'll see it on tuesday.....
Nanotyrns
macrumors 65816
On the subject of Terms & Conditions
When I spoke to a second rep last night, he said that my T&C would go out by email within 72 hours. Of course, I'm reading here that if you ordered online you've already accepted them.
He also gave me the web addy for completing it:
www.wireless.att.com/tc/
When I fill out my info, it tells me that it either can't find the order that requires it or that I may have already agreed and there's no further action necessary.
When I spoke to a second rep last night, he said that my T&C would go out by email within 72 hours. Of course, I'm reading here that if you ordered online you've already accepted them.
He also gave me the web addy for completing it:
www.wireless.att.com/tc/
When I fill out my info, it tells me that it either can't find the order that requires it or that I may have already agreed and there's no further action necessary.
I actually was able to place my order before 12 a.m. PST as well. I ordered the 64GB white one. I got an email later at around 7am saying that my credit card didn't go through due to insufficient funds when the cost was no where near the limit so I called Friday afternoon and they tried it again. Sunday afternoon I saw that the card was declined again so I called to try a different card. We were almost done with the process and then my phone died. I'm starting to think I shouldn't get this phone haha. Long story short I tried another card, it went through. I just got a text saying that my order was processed and awaiting shipment. I had a hell of a predicament but the CSRs that I spoke to we're all really helpful. Hopefully we all get it a day early like past preorders have.
dmk1974
macrumors 68030
I'm jealous 🙁
Got disconnected on hold...now on hold for another 45 minutes and counting. I want to know why they cancelled my order!!!
Attachments
Hour on hold, nice guy I spoke to said Premier system takes 24-48 hours for orders to register with the main system, which is why my order placed on the 14th wasn't in the main system till the 15th. He said all I could do was sit and wait till I got an email with shipping info.
Don't worry though, he told me everything was going to be ok.
donrsd
macrumors 6502
photogpab
macrumors 6502
i must be a moron because i followed all the directions and nothing. tried my phone number, tried my order number, even tried the same thing on fed-ex's website.
all i get is "they cannot find my reference number"
This is pretty much what happened to me. I never got the second email saying my order had been processed and sent to the warehouse because I apparently didn't accept the Terms and Conditions for the new 2-year contract.
At this point, my original preorder (2:51am EST) has been canceled by AT&T and I'm waiting 2-3 weeks for shipping.
Surely
Guest
"Attention"
I'm wondering if anyone who had CC issues and got the "attention" status was able to resolve their issue yet? I have been trying to fix this since Saturday with no luck. I checked my order status on Saturday and it said they could not verify my CC so I called in and verified all the necessary info and the woman claimed everything was fine with my CC but that there was an issue with my unlimited data plan and that someone from another department would be calling me back on Monday. Then on Saturday night I received 3 identical emails about 15 min apart saying to call in regarding my order. I tried 4 times and couldn't even get through so I gave up for the day. I tried going to a store for help yesterday but they said they can't verify CC details for an online order. Now today I have not received a call from anyone like the first woman on Friday told me I would. I called the number on the email this morning and after 80 min on hold I got through to another woman who told me I had reached the wrong department to help me with CC issues and that she would have to transfer me. I had run out of time so I told her to have someone call me back at 3 but I have not gotten a call back. I'm on hold now again (for 40 min so far).... I'm hoping someone can tell me they've had success because I'm losing all hope at this point. 🙁
I'm wondering if anyone who had CC issues and got the "attention" status was able to resolve their issue yet? I have been trying to fix this since Saturday with no luck. I checked my order status on Saturday and it said they could not verify my CC so I called in and verified all the necessary info and the woman claimed everything was fine with my CC but that there was an issue with my unlimited data plan and that someone from another department would be calling me back on Monday. Then on Saturday night I received 3 identical emails about 15 min apart saying to call in regarding my order. I tried 4 times and couldn't even get through so I gave up for the day. I tried going to a store for help yesterday but they said they can't verify CC details for an online order. Now today I have not received a call from anyone like the first woman on Friday told me I would. I called the number on the email this morning and after 80 min on hold I got through to another woman who told me I had reached the wrong department to help me with CC issues and that she would have to transfer me. I had run out of time so I told her to have someone call me back at 3 but I have not gotten a call back. I'm on hold now again (for 40 min so far).... I'm hoping someone can tell me they've had success because I'm losing all hope at this point. 🙁
Not a moron...it's just that a tracking number hasn't been assigned to the UPS/FedEx site yet.
Surely
Guest
Ordered 6:00AM EST.
No billing problems, credit card has pending charge.
Upgrade via AT&T Premier.
16GB, black/slate.
Still "processing" on all order status pages.
Upgrade fee waived.
Told by 3 different reps my order would ship out 9/20.
No billing problems, credit card has pending charge.
Upgrade via AT&T Premier.
16GB, black/slate.
Still "processing" on all order status pages.
Upgrade fee waived.
Told by 3 different reps my order would ship out 9/20.