Stop spreading bad info, you have no idea what you're talking about. An existing AT&T customer will not be able to purchase a new iPhone for the fully subsidized price (i.e. $199 for 16 GB) until their FULL UPGRADE DATE.
Officially you are correct. In reality, you are incorrect. First, the decision to allow waiver of the $250 fee rests in Randall Stephenson's hands, possibly along with de la Vega. I have received this "discount" each year since the first eligibility for early came up--2008. Only about 15 percent of AT&T iPhone subscribers receive this "gift." The discount is computer generated based on certain criteria such as "amount of monthly bill", "late payments during the year", and most importantly, that the AT&T customer has made ANY changes to their account in the past year.
I talked with corporate oh Friday, and that decision has not been made or has not yet been announced. The amount has been as short as 1-2 days before the pre-order date of the iPhone 5 which is next week to as many as 3 months before as it was in 2008.
Next, this is an iPhone only deal and does not have anything to do with other branded phones.
As I stated earlier, it is not policy to do this, just an exception to the upgrade rule which is now 20 months into the contract that will allow a person to have the $250 fee waived.
Two things will happen in a positive light to let you know if this fee waiver will occur. One, MDN or other Apple-based news will state when they receive the discount. Once that is done, then keep your fingers crossed that the computer finds in your favor. CS agents at 611 CANNOT change for you. Only the CS department set up for this purpose of complaints and make a decision to do so or not. You call them, the complaint is passed on the the right department and you will receive a call-back from the representative. The phone number is (800) 403-3302. Then hit "0" and then # to get to the operator so he/she can direct you to the department handing your state.
As an aside, AT&T's computers misread my situation, so I called and once they got back to me, decided I was not at fault, the change to receiving the discount was changed within seconds after I ended the call.
What has really happened is that those of us lucky to receive this exception to the rule have received it so long that we expect it to happen every year. So, keep dialing *639# each day to see if you will receive the discount. If I don't get it this year, I will wait not only wait until May 2013 when the waiver will be granted, but then wait until the iPhone 6 comes out in October.
By the way, one person stated that he is a member of a corporate account and, therefore, not eligible. If your company provides with you with the phone and you are part of a master bill, then that is correct. If however, you receive a monthly discount but pay the total amount yourself, then this will have NO bearing on the waiver decision. If you missed one payment in the year, (which I did last year, by mistake) my 10+ years with AT&T/Cingular/AT&T, they agreed that the missed payment should have had to bearing on the waiver and the decision was switched. All the computer knew was that I missed a payment by 2 days.
Hope all this helps and good luck. I am waiting like the rest of you.