I really like your response style lordofthereef
Both respectful and insightful. Appreciate the knowledge and good ideas just wanted to tell you.
Yes, lordofthereef's response style was far more respectful and insightful than your insulting, name-calling rant.
I'm really tired of hearing someone with a legitimate complaint being called a childish whiner. No one on here who is complaining about throttling is whining: they have a legitimate grievance. AT&T knew what they wanted us to believe when they sold us on unlimited data: they wanted us to think that it would be unlimited in every sense of the word. Yes, they structured their fine print legalese to allow them to do whatever that they wanted, but doing so is the equivalent of the child who promises something while crossing his fingers behind his back. By causing their customers to have to be sure that AT&T doesn't have its fingers crossed when they say something, they've lost a good bit of trust.
AT&T doesn't think that using over 2gb is abusing data: they just don't like missing out on having every customer pay through the nose for each GB, and as someone else said, they're trying to make the experience as miserable as possible for the unlimited users so that they'll switch to a tiered plan: I think that that tactic is reprehensible.
Also, no one is abusing anything by using over 2gb of data. If, as AT&T claims, that the percentage of customers that use over 2gb is so small (less than 2%), then I don't believe that those users are hampering the experience for any of the 98%. I'd bet that the amount of customers that use over 5gb is infinitesimal.
Talking about "adjusting", when Verizon stated that they were going to charge a $2 convenience fee for online payments, customers "whined" loudly, and Verizon adjusted. When Bank of America said that they were going to charge their customers a monthly fee, those childish, whining people got BofA to adjust and back off of that policy.
I'm reminded of the Monty Python skit where an insurance customer comes in to make a claim, and the rep says, "I'm sorry, but your contract specifically states that any claim made by you will not be paid".
It seems to me that by asking customers to "adjust" to whatever promise (explicit or implied) on which a company chooses to renege, it's like asking those customers to buy a good lubricant for the screwing that they're getting.
Thanks for telling us "how it really is", though.
