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Been throttled two months in a row

This is really irritating, right now I have ten days left in my cycle and I'm at 5.6gb used data. My speeds are pathetic I couldn't even browse two open tabs on safari...Their suggestion to use wifi is plain dumb, not everyone has access to a wifi hotspot where I work there is no wifi!! At the gym when I work out and stream pandora for two hours I would love to use wifi but 24 hour fitness locks their wifi...I'm thinking of leaving AT&T and head over to Verizon, but one thing is for sure I will not leave my unlimited plan not unless they give me a pot of gold!
 
They have already decided for you ... U no longer have an unlimited plan.

I have been throttled as well. And it is not about bandwidth limitations. Those on teired plans do not get throttled back, they get charged. So apparently it is a money issue. That is the only difference between users of the unlimited plan and the teired plans. I pay $30 a month for data. So if I use 30MB/month I pay $1.MB. If I use 300MB/month I pay $0.10/MB.

If I use 11,000MB/month I pay $0.002727/MB. This is what I used in the first 8 days of this billing cycle. But I never got a discount when I used far below 2GIGS and my speed was not increased if I went under. Now that the deal works in MY favor I am throttled. I am only pulling 0.09MBPS now. Unusable. It's wrong. There are very few unlimited users left. We are NOT a big drain on the network.

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They have already decided for you ... U no longer have an unlimited plan.

I truly no longer have an UNLIMITED plan. I can't use Netflix or Blockbuster and iTunes match/Streaming is severly slowed. Those are additional services I pay for that are now useless. How is that right? At that speed I can only download about 2 gigs for the rest of the month if I streamed or downloaded every second of every remaining day in January. Which I am thinking of doing.
 
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I truly no longer have an UNLIMITED plan. I can't use Netflix or Blockbuster and iTunes match/Streaming is severly slowed. Those are additional services I pay for that are now useless. How is that right? At that speed I can only download about 2 gigs for the rest of the month if I streamed or downloaded every second of every remaining day in January. Which I am thinking of doing.

Those are useless now? You can only use Netflix and Blockbuster on your phone? Match too? Seems to me some wifi or a PC andyou can easily use those things...
 
sheep

For the love of g I can't comprehend why so many macrumors members defend Att and other greedy corps on this one. i guess, att has many trolls posting ("glad to see you go"????) or pipl here have lots of att stock ...

Here, I wrote up another post, with links to the petition, nielsen, how to cancel without paying cancellation fees and h20: $60/m unlimited talk, txt and 2gb of data - new service that uses Att's network, so you can even use your locked iPhone 4s without jailbreaking

the way i see it:
1) Att offered me unlimited service, not "2gb, then limited to whatever they feel like today"
2) I held up my portion of the agreement and have been paying $100 every month for the past 5 years (which is NOT cheap, for mostly crappy service).
As long as I pay they should provide the service they offered to begin with
3) greed - does high data usage of _5%_ of their user base really hurts their profit margin that much???? (att signs about 1mil customers every month, at $100/m/pop at least!)
4) no regard for loyal customers. Att is not willing to negotiate or be reasonable. They offer 2gb on tierd plan, lets be fair and determine fair data usage for unlimited (loyal) customers, which Nielsen found out to be 4.6gb (that's for 10% of smartphone users)
5) false advertising: "watch tv", "listen to streram radio on your magical phone" ... [small print] but only for the 2 weeks a month

Unfortunately we have 2 options: sue or leave (which is what Att wants anyways). I've signed a petition on change org, but not holding my breath.
I'm going to fight this another month: demand a proof in writing that 5% uses more then 2gb/m, on average in the past year (that magical formula seems to shrink that amount every month, if you read around). That's the only way we can beat them at their game: "you are abusing" - "no, i'm not if you compare to the true average for the past year".
If I fail, jump to h2o n get iPad plan with verizon (4gb is enough for me, i don't abuse: i listen to pandora and use maps in the car. I used Netflix _once_ on a family trip for my 3 year old)


What worries me is that some "consumers" seem to be ok with this Goliath bulling the small guy. We are becoming more sheep, every day.
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RT - post on twitter / like on facebook
 
For the love of g I can't comprehend why so many macrumors members defend Att and other greedy corps on this one. i guess, att has many trolls posting ("glad to see you go"????) or pipl here have lots of att stock ...

Here, I wrote up another post, with links to the petition, nielsen, how to cancel without paying cancellation fees and h20: $60/m unlimited talk, txt and 2gb of data - new service that uses Att's network, so you can even use your locked iPhone 4s without jailbreaking

the way i see it:
1) Att offered me unlimited service, not "2gb, then limited to whatever they feel like today"
2) I held up my portion of the agreement and have been paying $100 every month for the past 5 years (which is NOT cheap, for mostly crappy service).
As long as I pay they should provide the service they offered to begin with
3) greed - does high data usage of _5%_ of their user base really hurts their profit margin that much???? (att signs about 1mil customers every month, at $100/m/pop at least!)
4) no regard for loyal customers. Att is not willing to negotiate or be reasonable. They offer 2gb on tierd plan, lets be fair and determine fair data usage for unlimited (loyal) customers is what Nielsen found out to be 4.6gb (that's for 10% of smartphone users)
5) false advertising: "watch tv", "listen to streram radio on your magical phone" ... [small print] but only for the 2 weeks a month

Unfortunately we have 2 options: sue or leave (which is what Att wants anyways). I've signed a petition on change org, but not holding my breath.
I'm going to fight this another month: demand a proof in writing that 5% uses more then 2gb/m, on average in the past year (that magical formula seems to shrink that amount every month, if you read around). That's the only way we can beat them at their game: "you are abusing" - "no, i'm not if you compare to the true average for the past year".
If I fail, jump to h2o n get iPad plan with verizon (4gb is enough for me, i don't abuse: i listen to pandora and use maps in the car. I used Netflix _once_ on a family trip for my 3 year old)


What worries me is that some "consumers" seem to be ok with this Goliath bulling the small guy. We are becoming more sheep, every day.
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RT - post on twitter / like on facebook

you should go to every att thread and post this, no really
 
To those who want to fight this with me.

Contact me at david.poole@gdit.com. I am interested in fighting this with you. I will go as far as is needed. I am TIRED of being pushed around and bullied my faceless upper managers and I am tired of hearing "well that's the policy".

I have a policy too. My policy is "I will no longer be ********* in the A**!!!"
 
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Those are useless now? You can only use Netflix and Blockbuster on your phone? Match too? Seems to me some wifi or a PC andyou can easily use those things...

WIFI is often not an option. I travel, I need to upload many, large keynote and powerpoint files to and from iCloud. Many of the companies I visit and present at do not allow access to their secure networks from "outside devices". I paid for UNLIMITED DATA. I want UNLIMITED DATA. Period.

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I have spent about 4.5 hours with various persons form AT&T over the last 2 days. I have a virtual meeting with a group that AT&T set up to DEAL with people like us who are unhappy with this action by AT&T. I will keep everyone here updated. Hopefully if you all contact the same people I do we may get somewhere. We need to organize. I signed that petition referenced a few posts ago. Maybe we can get the people who signed it to also contact these people and give them hell.

I will not be pushed around anymore. AT&T is counting on the fact that we will be intimidated, we will not fight, call, email, chat, etc. But if we do, we can get somewhere. You have to be bold, assertive, strong and tough. You can not take "no" for an answer. If you get an unsatisfactory answer, ask for a supervisor, a manager, keep going up the chain.
 
I was just contacted by AT&T. They will not give me the number of the dept. They are calling me at my desk and then will transfer me to the correct number. I have saved all online chat discussions and emails so that you may follow the same proceedures. Let me know if I should post that info and I will let you all know where I get with AT&T after this meeting.
 
Well, that was a waste of time. I just got another company yes many touting the company motto. "Stick it up their ass and don't stop till you reach the back of their teeth."
 
WIFI is often not an option. I travel, I need to upload many, large keynote and powerpoint files to and from iCloud. Many of the companies I visit and present at do not allow access to their secure networks from "outside devices". I paid for UNLIMITED DATA. I want UNLIMITED DATA. Period..


But you still have unlimited data, you're just slower is all, but not limited. There's a difference. But I'm sure you'll argue, so go ahead
 
For the love of g I can't comprehend why so many macrumors members defend Att and other greedy corps on this one. i guess, att has many trolls posting ("glad to see you go"????) or pipl here have lots of att stock ...

Here, I wrote up another post, with links to the petition, nielsen, how to cancel without paying cancellation fees and h20: $60/m unlimited talk, txt and 2gb of data - new service that uses Att's network, so you can even use your locked iPhone 4s without jailbreaking

the way i see it:
1) Att offered me unlimited service, not "2gb, then limited to whatever they feel like today"
2) I held up my portion of the agreement and have been paying $100 every month for the past 5 years (which is NOT cheap, for mostly crappy service).
As long as I pay they should provide the service they offered to begin with
3) greed - does high data usage of _5%_ of their user base really hurts their profit margin that much???? (att signs about 1mil customers every month, at $100/m/pop at least!)
4) no regard for loyal customers. Att is not willing to negotiate or be reasonable. They offer 2gb on tierd plan, lets be fair and determine fair data usage for unlimited (loyal) customers, which Nielsen found out to be 4.6gb (that's for 10% of smartphone users)
5) false advertising: "watch tv", "listen to streram radio on your magical phone" ... [small print] but only for the 2 weeks a month

Unfortunately we have 2 options: sue or leave (which is what Att wants anyways). I've signed a petition on change org, but not holding my breath.
I'm going to fight this another month: demand a proof in writing that 5% uses more then 2gb/m, on average in the past year (that magical formula seems to shrink that amount every month, if you read around). That's the only way we can beat them at their game: "you are abusing" - "no, i'm not if you compare to the true average for the past year".
If I fail, jump to h2o n get iPad plan with verizon (4gb is enough for me, i don't abuse: i listen to pandora and use maps in the car. I used Netflix _once_ on a family trip for my 3 year old)


What worries me is that some "consumers" seem to be ok with this Goliath bulling the small guy. We are becoming more sheep, every day.
-----------------
RT - post on twitter / like on facebook

Most people are sheep. They are told what is right and wrong and will blindly follow saying either A nothing I can do, or B they know what's best for me.

It's pathetic really.
 
But you still have unlimited data, you're just slower is all, but not limited. There's a difference. But I'm sure you'll argue, so go ahead

Thanks for your permission to disagree. I purchased album from the iTunes store on my phone at 2:30. 20 audio tracks. It's now 4:56 and still downloading. This is EXTREMELY limited. At 0.09MBPS I can download 2gigs of data for the rest of my billing cycle. That's if I download 24 hours a day for the next 22 days. I can't stream music well, I can't upload/download keynote to iCloud, no Netflix. No GPS. YOU THINK THAT IS SATISFACTORY?
 
The key is does this have a "Materially adverse effect" on you. if it does then ATT has to let you out of your contract with no ATF, its in the language of their user agreement. But to prove it is Materially adverse is a tough one.
 
From this:
I will not be pushed around anymore. AT&T is counting on the fact that we will be intimidated, we will not fight, call, email, chat, etc. But if we do, we can get somewhere. You have to be bold, assertive, strong and tough. You can not take "no" for an answer. If you get an unsatisfactory answer, ask for a supervisor, a manager, keep going up the chain.

To this:
Well, that was a waste of time. I just got another company yes many touting the company motto. "Stick it up their ass and don't stop till you reach the back of their teeth."

You really showed them!

When are you some of you going to realize this is not as big an issue as you seem to think. It is for a very small percentage of people who happen to use more data than 95% of other subscribers. Quite frankly with the way some of you are acting, and considering you are high-consumption users, if I was AT&T I would say you are simply not worth the trouble.

Well I guess that IS what AT&T is saying.



Michael

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Thanks for your permission to disagree. I purchased album from the iTunes store on my phone at 2:30. 20 audio tracks. It's now 4:56 and still downloading. This is EXTREMELY limited. At 0.09MBPS I can download 2gigs of data for the rest of my billing cycle. That's if I download 24 hours a day for the next 22 days. I can't stream music well, I can't upload/download keynote to iCloud, no Netflix. No GPS. YOU THINK THAT IS SATISFACTORY?
Yea I know AT&T should not have charged you for that album if they could not deliver it to you in a timely fashion.

Oh wait, AT&T gets nothing from iTunes, Netflix, iCloud, Pandora, or any of the other things you may be doing on 3G.

Personally, I wouldn't even consider buying and downloading an album while on 3G. I would always do that on wifi. Maybe a song or two in a pinch but that is about it.



Michael
 
If we "upper 5%" are as insignificant as You people keep saying then there should be no need to throttle our unlimited plans.
 
I rather have slow speeds after 2GB than to have to pay extra... And besides, it's a lottery in terms of how unlucky you are and who ATT selects as their overage targets... I happen to have gotten that notice last month, and that was because I was traveling for a week and had to rely on my iPhone for everything (maps, yelp, booking stuff on the internet, etc.), although I did not experience any slow speeds subsequently... The only thing that all these petitions will do is get rid of unlimited data plan for the rest of us.
 
If we "upper 5%" are as insignificant as You people keep saying then there should be no need to throttle our unlimited plans.
Don't be ignorant.

It's not some random 5%. It is 5% who consume far more than the other 95% in a staggering disproportionate amount. How much? According to AT&T the top 5% of smartphone users consume 12 times the amount of data then the average of all other smartphone users on their network.

One new measure is to reduce the data throughput speed experienced by a small minority of smartphone customers who are still on unlimited data plans. These customers represent only five percent of our smartphone data customers but they use an extraordinary amount of data each month. On average, they use about 12 times more data than the average of all other smartphone data customers.

I know you probably think AT&T is simply lying about it. But an independant Nielsen report shows they are not: the very top percentage of data users use a very disproportionate amount of data:
In just the last 12 months, the amount of data the average smartphone user consumes per month has grown by 89 percent from 230 Megabytes (MB) in Q1 2010 to 435 MB in Q1 2011. A look at the distribution of data consumption is even more shocking: data usage for the top 10 percent of smartphone users (90th percentile) is up 109 percent while the top 1 percent (99th percentile) has grown their usage by an astonishing 155 percent from 1.8GB in Q1 2010 to over 4.6GB in Q1 2011.

http://blog.nielsen.com/nielsenwire...data-usage-up-89-as-cost-per-mb-goes-down-46/



Michael
 
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So i called ATT today and got a answer i think..... They say usage is based on the average usage in your area. In my area it happens to be 5GB, so I hit 5.5 last night and I got the message... That makes sense to me if that is what they are doing.
 
Don't be ignorant.

It's not some random 5%. It is 5% who consume far more than the other 95% in a staggering disproportionate amount. How much? According to AT&T the top 5% of smartphone users consume 12 times the amount of data then the average of all other smartphone users on their network.



I know you probably think AT&T is simply lying about it. But an independant Nielsen report shows they are not: the very top percentage of data users use a very disproportionate amount of data:


http://blog.nielsen.com/nielsenwire...data-usage-up-89-as-cost-per-mb-goes-down-46/



Michael

The most glaring point in that report is where it stated that the average cost per MB went from $0.14/MB to $0.08/MB on the average. That is the issue. The fact that unlimited data plan owners are getting better value for their dollar. This is about money, not service. Who here has suffered because "the upper 5%" took all the bandwidth? Is it all better now that some are being throttled back? Give me a break. It's about greed. The way you describe it's like we're back in Russia and there is only 1 salami hanging in the butcher case.

It's about supply and demand. Demand is going up, so cost will go up as well. But those of us with fixed plans were supposed to be locked in and we are getting screwed now.

I'm willing to bet that every person here who has told us to get over it is stuck with a tiered plan.
 
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