Bank of America Glitch Causes Apple Pay Users to Be Charged Twice for Purchases [Updated]

[NachoGrande]

HUNDREDS of users are affected!!! HUNDREDS!!!

But how many people are using it, let alone BOA customers.. That's a lot of people to be affected...

 

[Satori]

Before it starts, can we not keep using the word -gate after every bad thing related to apple? It makes no sense and has long outlived its welcome as a thing.



So dumb.

Uh oh! Here comes gategate!

 

[hlfway2anywhere]

But how many people are using it, let alone BOA customers.. That's a lot of people to be affected...

it really isn't.

 

[TWSS37]

How is this not the first use case test?

 

[please22]

And for all the whiners, this is precisely why you don't roll this out worldwide. Imagine trying to troubleshoot this overseas.

 

[Peace]

Why do the retail employees need to know if they take Apple Pay. Its pretty clear if the pos machine takes NFC or not. I used it at Walgreens and the employee was amazed and had never heard of NFC, but it didn't matter because it worked, even without her knowledge.

My guess is they don't use the POS NFC very much and when Apple Pay came out there was a big spike in usage of NFC thus causing the confusion.

Remember this is minimum wage personel we are talking about. Usually no training at all.

 

[DblHelix]

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With Apple Pay positioned as a brand new service that requires banks, credit card companies, and vendors to all work together, it seems that some glitches in the system are inevitable.

Some Bank of America customers have been running into a serious problem when using Apple Pay to make purchases, with two charges showing up on their credit card statements. A CNN report from this morning first suggested that multiple Bank of America customers had been double charged, which Bloomberg later confirmed. Hundreds of customers are said to be affected.

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A Bank of America representative contacted by CNN said that the issue was on Apple Pay's end and after some confusion about who should be contacted for a refund, Bank of America was able to refund the money.Bank of America is planning to issue refunds to all Apple Pay customers who were double charged, and according to CNN, a fix for the problem is expected to be released at some point on Wednesday.Banking issues aren't the only problem Apple Pay users are facing. According to a quick test conducted by Business Insider at eleven different retailers, many employees have little knowledge about Apple Pay. At eight separate locations, store clerks did not know whether or not they accepted Apple Pay, and only employees McDonald's, Whole Foods, and American Eagle Outfitters were aware of the service.

The site had considerably difficulty conducting a return at American Eagle Outfitters, as the store cashiers had not been taught how to do them, but a refund was received "after a period of trial-and-error."

There's also a minor Apple Pay glitch that's causing some credit cards to display the wrong card design within the Passbook app, affecting some Chase and Citibank card users, but a fix for that issue is said to be in the works, according to 9to5Mac.

Many of the kinks with Apple Pay will be worked out over the coming weeks, as retail employees adapt to the new payments service and banks and credit cards work out remaining bugs and issues. According to Apple's Eddy Cue, Apple Pay will be a "game changer." "There's a lot to do here and we have a lot of work to do, but it should be huge," he said in an interview.

Rolled out on Monday through an update to iOS 8.1, Apple Pay is accepted at more than 200,000 retail locations, wherever NFC contactless payments are available. It is also available in an array of apps that have adopted the Apple Pay API, including Uber, Target, and Apple's own Apple Store app.

Article Link: Apple Pay Glitch Causes Bank of America Customers to Be Charged Twice for Purchases

Typical Bank of America. One of the worst banks in the world. I am sure they are passing these "fees" directly to their CEO

 

[jpmd70]

do apple test anything before they launch it these days?

Has not one thing to do with

 

[Jayy24]

do apple test anything before they launch it these days?

Apple's first "official" release has been the new "beta" test for some time now.

 

[3goldens]

Oh just chalk this up as another mistake on Apple's part, like the iPod and iPhone.....

Christ, how could there not be issues the first week!

 

[markcres]

You're not transacting it right.

 

[Marol]

Nothing new here

Still happens with regular credit cards as well. Move along.

 

[please22]

do apple test anything before they launch it these days?

What do you think?

 

[Dekema2]

Why do the retail employees need to know if they take Apple Pay. Its pretty clear if the pos machine takes NFC or not. I used it at Walgreens and the employee was amazed and had never heard of NFC, but it didn't matter because it worked, even without her knowledge.

But many stores don't train employees on parts of the reader like the NFC portion. Then you get to returns, rollbacks etc, so they may get confused as it's happened.

 

[farmkittie]

Apple Pay Glitch Causes SOME Bank of America Customers to Be Charged Twice for Purchases

I've been using Apple Pay for three days with BofA with no issues. Quit with the sensationalized bullcrap.

Exactly. Of the millions of transactions only a small fraction and we don't know what caused the error. I'm sure whatever the problem is will come to light soon.

 

[cfedu]

Their using it wrong

Thats what happens when you double tap!

 

[Tor Eckman]

Totally unacceptable. Does anything get properly tested before being pushed out?

 

[ptb42]

Why would Bank of America tell customers to contact Apple for a refund? Apple isn't even involved in the transaction.

It might be a problem with the software in the phone itself, but if it's only occurring for Bank of America accounts, that's very unlikely.

 

[keysofanxiety]

HOLY CRAP GUYS! A brand new service with so many varying factors would run into problems in the first week? Thats unheard of...

Stop being such a spineless apologist. This is people's money. If Apple want to get in the business of replacing people's wallet they damn well better make sure they do it properly.

 

[farmkittie]

do apple test anything before they launch it these days?

If you were a software engineer you'd know that no complex software is 100% bug free. Never. Besides, we don't know what the root of the problem is yet. There may be more than one problem. Time will tell.

 

[kemal]

So now there are two ways to get a double cheeseburger.

 

[kolax]

Apple maybe a little too excited with this to make it a grand unveiling and ready to go live when they really should've tested it a little more first.

Some of the causes were because of simple issues (e.g. not being logged into a site when using Apple Pay) which would've been found had they tested it properly.

These sort of production introduction glitches are nothing new for Apple really, so it's not a Steve v Tim thing but just Apple in general. Maybe Tim could make testing more crucial..

 

[Lancetx]

It's obviously just a BofA processing problem. It's worked flawlessly with my Capital One card and I've used it 3 times already this week with no double charges or any other glitches.

 

[BornAgainApple]

Another glitch...shocking

 

[javaGuru]

My credit card is now bent.