I'm beyond furious right now. Not only did I pre-order the iPhone 3GS a day after it was announced, I sat in line all morning on Friday waiting, only to have Apple / ATT activate my 3GS BEFORE I paid for it... so Apple can't sell me the phone that's activated in my name, sent me to AT&T store, they didn't do anything because I had no proof of purchase, because it was sitting in the box at the Apple store. Got the managers to talk to each other, the AT&T people on the phone couldn't work it out. I ended up going BACK to Apple, so they called Helifax to roll back my account to show my eligibility for the $199 / $299 ...
I called AT&T twice to confirm this morning the changes were made, both representatives noted they rolled back my account and I was ready to go for the full subsidy price. Drove to the Apple store, and they tell me it's not showing up in their system and they couldn't sell me the phone. I was so pissed at this point, I asked the manager if they could give me a general discount ( she mentioned it on Friday after me wasting 5+ hours at the store she would give me one ) ... so she says, "we can give you a 10% discount..." and to which I responded, "10%? I can get 15% with a student discount." All that very second after I finished speaking, the security guard was standing behind me, and after hearing me say it in a not so friendly tone, they said I was causing an issue and that I needed to leave the store. I asked to speak with another manager, who then told me that I declined the 10% discount and wouldn't be getting it, and that now I'm banned from the Apple store... wow, really?
All I wanted was people to do their ****ing jobs correctly the first time so I could upgrade to the ****ing iPhone 3GS, and because of their stupidity, I get kicked to the street, after wasting 2 days trying to resolve this issue with conflicting information from AT&T and Apple.
I left the Apple Store with a manager's name at ATT. So I drove to the AT&T store to talk with the manager, but guess what, they're all out of iPhones til Monday. Sweet.
Is there anyone I can e-mail or contact to lay my case out, because at the end of the day, the customer gets screwed over. I want to let someone in corporate know, so that hopefully in the future no one has to go through the same ******** I did these past two days.
I called AT&T twice to confirm this morning the changes were made, both representatives noted they rolled back my account and I was ready to go for the full subsidy price. Drove to the Apple store, and they tell me it's not showing up in their system and they couldn't sell me the phone. I was so pissed at this point, I asked the manager if they could give me a general discount ( she mentioned it on Friday after me wasting 5+ hours at the store she would give me one ) ... so she says, "we can give you a 10% discount..." and to which I responded, "10%? I can get 15% with a student discount." All that very second after I finished speaking, the security guard was standing behind me, and after hearing me say it in a not so friendly tone, they said I was causing an issue and that I needed to leave the store. I asked to speak with another manager, who then told me that I declined the 10% discount and wouldn't be getting it, and that now I'm banned from the Apple store... wow, really?
All I wanted was people to do their ****ing jobs correctly the first time so I could upgrade to the ****ing iPhone 3GS, and because of their stupidity, I get kicked to the street, after wasting 2 days trying to resolve this issue with conflicting information from AT&T and Apple.
I left the Apple Store with a manager's name at ATT. So I drove to the AT&T store to talk with the manager, but guess what, they're all out of iPhones til Monday. Sweet.
Is there anyone I can e-mail or contact to lay my case out, because at the end of the day, the customer gets screwed over. I want to let someone in corporate know, so that hopefully in the future no one has to go through the same ******** I did these past two days.
