Apple has a monopoly on the best phone with the best software?
Well no ****, they made it!
What's stopping others from creating something similar? Oh right they can't.
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Banned from the Apple Store, iPhone 3GS Stupidity...
- Thread starter TurboSC
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Apple has a monopoly on the best phone with the best software?
Well no ****, they made it!
What's stopping others from creating something similar? Oh right they can't.
Sorry, but someone doesn't get a security guard called on them for being a nice guy.
S-
I'm with the OP on this. He has every right to be mad for THEIR f*** up. The employees failed to sell him a phone that he pre-ordered AND they kick him out of the store? "Sorry for the mess up, but we're just going to kick you out and ignore your concerns. Bye bye!" That's sooooo fuct up.
Incorrect...
Pure speculation. From the post of many folks on this thread you may notice they are focusing on this guy's behavior (which he's contradicted himself now) and not the system error.
In fact, not one poster has indicated they think there wasn't an error in AT&T/Apple's system.
The focus of the posters is how the guy abused people. (Which he thinks is appropriate because he spent five hours trying to make people fix the problem immediately and they couldn't do so on launch day.)
Perhaps you should reread the thread before you side with your fellow Generation Immature.
Pure speculation. From the post of many folks on this thread you may notice they are focusing on this guy's behavior (which he's contradicted himself now) and not the system error.
In fact, not one poster has indicated they think there wasn't an error in AT&T/Apple's system.
The focus of the posters is how the guy abused people. (Which he thinks is appropriate because he spent five hours trying to make people fix the problem immediately and they couldn't do so on launch day.)
Perhaps you should reread the thread before you side with your fellow Generation Immature.
I had somewhat of a similar story, but much simpler. I went to the ATT store, told the manger I wanted to add a line and a new 32GB white. He said he'd have to check his stock.
An hour later I got to the ATT CSR who told me they were out of white 32 GBs. I noticed the manager had just sneaked back to the backroom. So, after realizing the ATT manager never went to check on stock and made me wait for an hour, I abruptly asked to see the manager. The CSR didn't like my tone of voice, but I got her back to "getting the manager". He creeped out from behind the door, never looked me in the eye and told me he was sorry that he hadn't checked. I just turned and walked away...to the Apple store where I was treated with the utmost professionalism. Best customer service this year.
I understand the OPs anger. The time involved, the pre-launch day work to have things in place, only to have it turn into a debacle. It would drive me nuts as well. I understand his anger. Hopefully all will be resolved after the mess that's happened for two days in a row.
An hour later I got to the ATT CSR who told me they were out of white 32 GBs. I noticed the manager had just sneaked back to the backroom. So, after realizing the ATT manager never went to check on stock and made me wait for an hour, I abruptly asked to see the manager. The CSR didn't like my tone of voice, but I got her back to "getting the manager". He creeped out from behind the door, never looked me in the eye and told me he was sorry that he hadn't checked. I just turned and walked away...to the Apple store where I was treated with the utmost professionalism. Best customer service this year.
I understand the OPs anger. The time involved, the pre-launch day work to have things in place, only to have it turn into a debacle. It would drive me nuts as well. I understand his anger. Hopefully all will be resolved after the mess that's happened for two days in a row.
Hey, Sigmund Freud, I think you're looking too far into this. Instead of going ballistic and attacking everyone with your "Mommy" theories, how about you calm down and drink a nice tall glass of shut the **** up. I explained my situation and I asked for contact information. What lesson do I have to learn here? That apparently in 2009 we can't manage to complete a cell phone transaction between AT&T and Apple. You're a ****ing joke.
To everyone else, thank you for the suggestions, at least we were able to enjoy my awesome situation and watch Leroy Jenkins. Mission accomplished!
That is terrible, I don't know if you have heard about a website called "The Consumerist" but they talk about stories like this all the time. They also post contact information to reach ATT executives. Good luck! If you do use the links bellow, I would cool down a bit before you use them and present your case calmly and effectively. You seem to have a very good reason to be upset, but be professional and straight forward with them and they will hear you out.
http://consumerist.com/5024553/reach-att-wireless-executive-customer-service
http://consumerist.com/289392/updated-contact-att-ceo-randall-stephenson
http://consumerist.com/5024553/reach-att-wireless-executive-customer-service
http://consumerist.com/289392/updated-contact-att-ceo-randall-stephenson
I didn't read through the whole thread so sorry if this was already asked. Out of curiosity, how and why did they activate your phone before you showed up? Did they sell your activated phone to someone else? If so, that is screwed up... And if not, what happened to the phone that you were suppose to receive?
Sorry...
I should apologize to you for revealing your lying contradictions here in a single thread. Sorry mate.
And for exposing your bad abusive attitude. Again.
Now why doesn't that surprise me. Or most of the people on this thread?
Try to work on that "ballistic" problem. It will lead to you getting your ass kicked. Apparently overdue.
If you haven't read the thread here and figured it out yet, you aren't going to be learning any lesson, anytime soon.
I see an ass beating coming. Get a lawyer now for your inevitable lawsuit.
Punk lives, but now it's not cool music. Hate when that happens.
Hey, Sigmund Freud, I think you're looking too far into this. Instead of going ballistic and attacking everyone with your "Mommy" theories, how about you calm down and drink a nice tall glass of shut the **** up. I explained my situation and I asked for contact information. What lesson do I have to learn here? That apparently in 2009 we can't manage to complete a cell phone transaction between AT&T and Apple. You're a ****ing joke.
To everyone else, thank you for the suggestions, at least we were able to enjoy my awesome situation and watch Leroy Jenkins. Mission accomplished!
I should apologize to you for revealing your lying contradictions here in a single thread. Sorry mate.
And for exposing your bad abusive attitude. Again.
Now why doesn't that surprise me. Or most of the people on this thread?
Try to work on that "ballistic" problem. It will lead to you getting your ass kicked. Apparently overdue.
If you haven't read the thread here and figured it out yet, you aren't going to be learning any lesson, anytime soon.
I see an ass beating coming. Get a lawyer now for your inevitable lawsuit.
Punk lives, but now it's not cool music. Hate when that happens.
Yea I should have just went with AT&T... I just figured the Apple Store would definitely have stock, and hey, who can beat an Apple shopping experience on launch day.
I still don't get what happened at the Apple store.
So yeah, like you said, it actually does activate your phone right before it asks for payment.
So if it did activate your new phone, why weren't you able to just pay and walk out with your activated phone instead of having to leave without it?
So yeah, like you said, it actually does activate your phone right before it asks for payment.
So if it did activate your new phone, why weren't you able to just pay and walk out with your activated phone instead of having to leave without it?
I worked at an apple store for six months (i was there for the 3g launch as well) and i can back up aristobrat here. But I can also back up the OP. I think the whole "system" thing was probably a misunderstanding. If something went wrong while I was going through the activation process, I would tell the customer (depending on what the situation was) that it wasnt showing up on our computer. I never said our "system" but i can see how the two could be confused. I suspect thats what happened here.
Employees definitely have no power to do anything. At first we were able to call ATT and try to work things out, then ATT sent up reps, but now its wither go to att to work issues out or no phone. The problem does suck though, hopefully all will be right. best
pattern of behavior....
Cause he's not able to keep his story straight. (cough he's lying cough)
I still don't get what happened at the Apple store.
So yeah, like you said, it actually does activate your phone right before it asks for payment.
So if it did activate your new phone, why weren't you able to just pay and walk out with your activated phone instead of having to leave without it?
Cause he's not able to keep his story straight. (cough he's lying cough)
I should apologize to you for revealing your lying contradictions here in a single thread. Sorry mate.
And for exposing your bad abusive attitude. Again.
Now why doesn't that surprise me. Or most of the people on this thread?
Try to work on that "ballistic" problem. It will lead to you getting your ass kicked. Apparently overdue.
If you haven't read the thread here and figured it out yet, you aren't going to be learning any lesson, anytime soon.
I see an ass beating coming. Get a lawyer now for your inevitable lawsuit.
Punk lives, but now it's not cool music. Hate when that happens.
You are an angry, misguided idiot. No one is asking you to apologize for anything. Go beat your chest somewhere else, you're not contributing anything of value.
or else....
Uh sorry mate, I'm not the one with the anger problems.
Maybe you'd be wiser to invest some energy in going to back to the Apple Store and apologizing to them.
Just a thought.
Uh sorry mate, I'm not the one with the anger problems.
Maybe you'd be wiser to invest some energy in going to back to the Apple Store and apologizing to them.
Just a thought.
I still don't get what happened at the Apple store.
So yeah, like you said, it actually does activate your phone right before it asks for payment.
So if it did activate your new phone, why weren't you able to just pay and walk out with your activated phone instead of having to leave without it?
They told me a few people had the early upgrade issue. I bought my iPhone 3G July 29th, 2008, and was eligible for the early upgrade July 30th, 2009 as I did *639# ... The Apple employee told me they had to call AT&T to get it fixed to $199 / $299, as it was showing up at $399 / $499 ... AT&T apparently activated the iPhone 3GS that was scanned, in progress for checkout, before I had paid. They couldn't figure out how to fix the upgrade, the phone was activated, but Apple couldn't sell it to me.
Getting angry and not staying calm will not get you anywhere dude. I hope you learned your lesson.
Was it that they couldn't sell it to your or you didn't want to pay the higher upgrade fee? If so, I thought att was suppose to credit your bill later. Correct me if I'm wrong.
Pretty easy to say sitting behind your computer, not experiencing what the OP went through.
ahuh...
Yeah, he's a victim.
How many Iranians are dead, maimed or being tortured right now trying to get basic human rights?
Some people just don't get it.
Yeah, he's a victim.
How many Iranians are dead, maimed or being tortured right now trying to get basic human rights?
Some people just don't get it.
they flat out couldn't sell it to me because it was already activated before they finished the transaction? I have no idea why, I even mentioned that I could pay the $499 price as long as AT&T or Apple would reimburse later.
Yeah, he's a victim.
How many Iranians are dead, maimed or being tortured right now trying to get basic human rights?
Some people just don't get it.
I know this is a hard concept... this is the MacRumor's iPhone Forum, that's what we talk about here...
Hmmm. When buying at Apple, the process makes sure AT&T successfully activates the iPhone before they can accept customer payment.
My guess is that the Apple store wasn't sure that AT&T would definitely reimburse you, so they didn't sell it.
hard?
Yes, we know how hard it is not to abuse folks in retail.
Those Apple employees were just asking for it.
Yes, we know how hard it is not to abuse folks in retail.
Those Apple employees were just asking for it.
They scanned it, saw it wasn't the right price, called AT&T, AT&T activated it before they sold it to me. I went back today and asked about the activated one, but they said it was cleared and my account was rolled back. I'm pretty sure they scanned a new iPhone, so I have no idea what happened to the original activated one. :/