For what it's worth, OP, i think all the posters in here are a bunch of jackasses. I would be just as fuming mad as you are if that had happened to me (and i'm sure everyone in here who is judging you and being generally condescending toward you - they'd all be pissed to).
As you said in your post, there's not much you can do but send your story to the BBB and consumerist.com. I'd also try calling apple customer care and telling them what happened. They might be able to do something for you. Doubtful, but possible.
This is unfortunately, the problem with Apple/AT&T essentially having a monopoly on the best phone out there with the best smartphone software. Somehow, I'm guessing that if the phone were sold by other carriers, everyone's customer service would start to improve.
I feel for you.
As you said in your post, there's not much you can do but send your story to the BBB and consumerist.com. I'd also try calling apple customer care and telling them what happened. They might be able to do something for you. Doubtful, but possible.
This is unfortunately, the problem with Apple/AT&T essentially having a monopoly on the best phone out there with the best smartphone software. Somehow, I'm guessing that if the phone were sold by other carriers, everyone's customer service would start to improve.
I feel for you.