Problem is, they NEVER answer the local phone and you sit for 15 minutes before be routed to someone sitting at the computer who sees the same thing you do online. Poor service.I tried that today in Queens, NY. I went there after running an errand, even though I didn't receive the ready email. They did not have the black pair I ordered. Since the email said it was available today they said they will probably get them in later. They did have white so I just got those instead. Worth calling first.