Can anyone breakdown the 7500 vs 7517?
I just wanted to inform the group on my recent discussion with an Innovative Rep. I had an on-line chat as detailed below (verbatim). Looks like the only difference is that tilter between the two models.
Marissa_Innovative_CSR: Welcome to our real-time support chat. How can I help you today?
Stephen: Trying to understand the difference between 7500-1500 & the 7517-1500 models
Marissa_Innovative_CSR: The 7517 has a spring assist tilter to better support the weight and depth of the iMac monitors.
The 7500 has our standard tilter.
What model iMac do you have?
Stephen: 27" iMAC
Any other colors of 7517 besides White?
Marissa_Innovative_CSR: Then the 7517-1500 is our recommended product. It is available in silver, black and linen white
Stephen: How do I buy it? Is either of these sold at any stores or only online?
I would like to get a silver 7517
I assume I need to buy the VESA adaptor from Apple
Marissa_Innovative_CSR: I don't know of any stores that carry the product. We have several on line dealers.
http://www.lcdarms.com/dealer_locator.php
Yes, the VESA adapter kit must be purchased from apple.
Stephen: Is there any preferences from which on-line dealer that I use? Does the warranty from Innovative still apply regardless of which one I buy from?
Marissa_Innovative_CSR: Hi Stephen, I have no preference but can say that The Human Solution and Innovative Essentials both offer great customer service.
Our warranty is 10 years and is only applicable to the seller. They would have to advise on their warranty.
So, if you needed to return or needed a repair but purchased through a dealer, I would simply refer you back to the dealer for us to process the RMA.
It's the unauthorized dealers that I would be leary of.
Stephen: Not sure I understand. If I buy the 7517-1500 from either of those two on-line sellers (Human Solution or Innovative Essentials), will the product be covered by Innovative?
So, to respond to your last point. It would all be covered thru that particular on-line seller?
Marissa_Innovative_CSR: Yes, but only they can speak to their return policy.
Stephen: Thru your website, it also looks like you sell it?
Marissa_Innovative_CSR: We do, of course I can only offer it at MSRP.
Our dealers have much better pricing.
Stephen: What is the difference, other than price, if I bought thru you vs anoher on-line seller(for e.g Human Solutions)?
Marissa_Innovative_CSR: There's no difference in product. We dropship for most of our dealers, so it ships direct from the factory.
Stephen: Great Thanks for your advice. Appreciate your help!
Marissa_Innovative_CSR: Thank you for your interest in the product.
If you have any other questions
mrach@lcdarms.com
duration 16:34
End Chat