When this story broke last night, all I could think about are my two most recent experiences at my local Best Buy:
1) A few months ago, decided to buy a Razer gaming mouse. Confirmed online that my local store had stock of the item I wanted. Went to the store on my lunch hour. Looked at the gaming mice--it wasn't there. Looked at the normal mice--it wasn't there. Wandered the whole PC department. Wasn't there. Tried to get a floor rep to help me. No luck. Went and stood in line at the actual CS desk. CSR was able to confirm that yes, they had them, but no idea where they were. He summoned a sales rep to help me. We walked around all the spots I had visited already. During this trip, he stopped a few times to chat with friends and ignore me. On his last stop to talk to a group of his bros, I gave up and went back to work.
2) A few weeks ago, decided to buy a WDTV Live (Western Digital network media extender). Confirmed online that my local store had stock of the item I wanted. Went to the store on my lunch hour. (Yes, I had forgotten the Razer experience at this point). I admit this item is more of a niche product. I went to the home theater section first, where I found a different model but not the one I wanted. Went to the harddrive aisle (it's not a harddrive but it's made by western digital). Not there. Went to the network devices aisle (this could fit in that category). Not there. Played the whole sales rep/CS desk game again. "Yes we have them, no we don't know where they are." Walked the whole store again with a floor rep. Pointed out the different model in Home Theater. We found another stock of that model, and this was hilarious, with the gaming mice. I was about to give up--and to be honest this guy was really trying--when he spotted them on a shelf near the CD/DVD media and airdusters. Which makes...no sense whatsoever.
So basically I avoid Best Buy unless I have 45 minutes to kill. I get that some people are happy because they have Best Buy but no Apple Store, but it still sounds like a recipe for annoyance. I can very easily see walking into my Best Buy (w/Apple Store) on the 3rd, and not being able to find a single person in the store who has any idea WTF I'm talking about. "Do you mean iPod?"