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Best Buy Says iPhone X Costs $100 Extra at Full Price Because Flexibility Sometimes 'Has a Cost'
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This. 45 days return policy. Not to mention 0% Financing for 6 or 12 or 24 months...i'd rather keep my money in my bank account as long as possible.
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I've price-matched many times, and most times the cashier looks up Amazon's price (or whoever) and price matches on the spot. Occasionally it requires a manager approval.Please BB is probably the worst place to PM........ "Best thing we do" Please......
What list of price matches has BB let you down on????
Tv from Frys and Microcenter in my area.......Its like pulling teeths with the workers at BB just to PM...and most of the time they will reject the PM. Bestbuy famous excuse....."thats below our cost"This. 45 days return policy. Not to mention 0% Financing for 6 or 12 or 24 months...i'd rather keep my money in my bank account as long as possible.
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I've price-matched many times, and most times the cashier looks up Amazon's price (or whoever) and price matches on the spot. Occasionally it requires a manager approval.
What list of price matches has BB let you down on????
So that . 45 days return policy is that for all customers????? OR for customers that spend over a certain amount annually at bestbuy????
First of all, stores aren't closing because of bad business, a lot of the stores are closing because of building leases and increasing prices.
And I'm not indoctrinated, I'm my own person. And the experience varies from store to store depending on how people are trained. There are a lot of things that vary store to store. And those questions we ask, for example, the rewards member question is 100% valid, because if you aren't a rewards member and you pay cash, and lose your receipt, and want to return it, too bad. We can't prove you actually bought it here. IMO, the biggest benefit of the rewards program is to keep track of your purchases, and not the rewards points.
And service plans, are very beneficial...for SOME products. Premium TVs, yes; cheap TVs, probably not; routers, definitely; cheap headphones, nope; video games, never; video game consoles, yes. You want to bring in your router that doesn't work after the return policy is over, we can't do anything because you didn't buy the protection plan, and you then have to go through the manufacturer. If a person would have bought the protection plan on the router, we'll swap it out no problem, because routers have a product replacement plans.
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So if you bought it unlocked, we MIGHT be able to price match it. If there's an Apple store nearby, they may qualify as a local competitor. But technically, we don't price match Apple.com, buy a lot of the time, we do. Also, we don't price match phones that are paid for by carrier financing (contract phones). That is at least my understanding. And this is not an official Best Buy response, just an employee explaining the situation.
After that corporate BS statement, I’ll never buy from them again. Didn’t even realize they were still around. Should have apologized and fixed the price.
"stores aren't closing because of bad business, a lot of the stores are closing because of building leases and increasing prices." ... LOL, you have no concept of how it works. If a store was profitable, they wouldn't close. Period. Stores are closing because yes, inflation happens, and Best Buy is poorly positioned (aka failing) to be able to justify their existence.
You're so full of it! LOL. You literally are basically spewing the very stuff that makes people NOT want to shop at Best Buy. They really have held your mouth open to drink the kool aid. That's for SURE.
My god it's funny to see how they brainwash their employees. No wonder why the stores are in such distress. Stores aren't closing because they're failing, they're closing because rent increases. LOL. The fact that you sell the rewards program as a way to not have to save receipts, and the extended service plans as quick and easy... hilarious.
I'll check back with ya in a year or two and see how that job is working out for ya!
So what you're saying is that Best Buy is the least common place for people to buy the iPhone, which we're discussing here. Got it.
Best Buy has always charged $100 over full price but their device payment plans are equal to the carrier and Apple prices, so if you're desperate just buy on the payment plan and pay it off... No interest on the DPP. Am I missing something?
When they're running specials for $100 or more off with a gift card it's easy to buy online and pick up in store and not have to deal with the cell phone reps.
When they're running specials for $100 or more off with a gift card it's easy to buy online and pick up in store and not have to deal with the cell phone reps.
I'm sure other folks will chime in but Circuit City instantly came to my mind.
What exactly am I "spewing" I'm giving my honest opinion? And if you are really going to believe that I'm just another Best Buy robot, then fine, I don't care what you think. If I were just "spewing" things, I would be promoting ALL of the protection plans, not just some. In order to do my job correctly, I need to know stuff about things around the whole store.
Do I think Best Buy does some stupid stuff that needs improvement, oh yes. The systems we use at the store level, need some huge renovations. I also think that Best Buy does some awesome stuff. Rewards program, Gamers Club Unlocked, and some protection plans.
The people who are disrespectful to me, I will not go out of my way to help you. If you are nice to me, I will do everything I can to help you. Being nice goes a long way. We deal with some real crappy people that throw a fit when they don't get their way.
Best Buy is DISGUSTING. I've only bought maybe 10 items from them in the last 2 years. At least 3-4 items I'd order online for in store pickup, it'd charge my card, and I'd get an email saying no longer in stock, and order cancelled, or I'd get to the store and it'd be an item that the box is opened and fondled. Disgusting disgusting store.
Best Buy has the same future as CompUSA, RadioShack, and Circuit City. There's no place for them now that Amazon has expanded same\next day delivery to almost every major market. Walmart\Target will fill in the gaps where people need to go\see\touch\buy quick.
RIP BBY
Apple won’t let me buy it, Verizon won’t either, Best Buy was the only place where I can pre order the phone since I’m on a business plan and need the Verizon version.
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NOOO WHYYY! It’s the last ubiquitous brick and mortar and they USUALLY price match. It’s better to have the option.
Typical response. You're not paid to be there to judge what is reasonable and what isn't. You're there as an uneducated, unskilled body to answer questions and help all people. Sure people need to be respectful, but you're the one who needs to prove their worthiness to exist in the marketplace, not the customer.
And yeah, you are 100% spewing the kool-aid. It's as if you literally just got the job and got out of training, because your spew is like you're reading the manual and not portraying the operation as it really is. It's quite pathetic.
Sorry, done with this conversation. Company performance and customer opinions of BBY speaks mountains. Sorry if you've been led to think your importance at the company is more than it is. But as I said before, don't be shocked if your store closes... all BBY stores will sooner or later.
They call themselves “Best Buy”? Hahahahahahahaha!!!!!!!!
Yeah right! Should be “Sears.....the Sequel”
Yeah right! Should be “Sears.....the Sequel”
Target\Walmart are filling in the gap between Amazon and Best Buy, so that Best Buy can disappear into the sunset with RadioShack, Circuit City, and CompUSA. It'll happen, likely sooner than later. I'd guess this is their last christmas season before they close most stores.
I agree especially because of the B&M comment. Pretty soon there won't be a place like BB to go in and see a product first, to handle it or see it in action (think TV's) before you make the final decision.
[doublepost=1509143715][/doublepost]There is not a true statement in that paragraph. They occupy 3 of the 4 buildings and lease the other to US Bank. You probably don't even know where the campus is.
1) you're the reason there are restocking fees.
2) don't be surprised when you are banned from returning things. And that's not because Best Buy is losing money. Best Buy, along with almost all other retailers use The Retail Equation. That keeps track of returns at all retailers.
No, they don't occupy 3. My friend hasn't worked there for about 3 years, but if you're telling me they went from 1 building in 2014 to 3 buildings in 2017, yet lost 1\3 of their stores to their failing business, I have an island in Nebraska to sell you.
I know exactly where it is. I worked in the Meridian Crossings building 100 yards a way for a year. But yeah, I guess I don't know where their campus is.