I agree. In my experience, Apple always sided with me in terms of support. Maybe the blogger's temper was along the lines of the Florida undergrad who shouted the infamous words, "don't taze me bro."
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Blogger Victorious over Apple in Small Claims Case on NVIDIA GPU Failures
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I agree. In my experience, Apple always sided with me in terms of support. Maybe the blogger's temper was along the lines of the Florida undergrad who shouted the infamous words, "don't taze me bro."
Wow. I have never seen as many down-thumbs as you got. Impressive.
PS, I'm about to down-thumb you too.
I know, I also had a logic board replaced for free on my iBook. Apple was good with support before, but it has gone way down the tube lately. Here is one recent experience I had. I brought my Mac Mini in to replace a DOA optical drive. The first thing, was that apple didn't follow their reservations. I saw my name on the genius bar screen, but then it was erased, before I was ever called. Ten minutes later, after several people were called before me, I asked a genius what was going on. He then tried to tell me I never made a reservation, despite the fact that my name was on the screen. I then showed them a printed email saying the time I should arrive. They said they would try and get me in the que, and that they were sorry. Their idea was to get me in the que when there were no other appointments scheduled. I waited for several HOURS, while approximately 30-40 people were allowed to go before me. At the end, while I was still waiting, people were being attended to who had reservations over an hour and a half later then mine. I started getting extremely angry, as the genius goons wouldn't attend to me, now over two hours after my scheduled appointment, and the stupid manger just stood around and did nothing. Finally, they found an opening, and took my device. It took about 5 minutes to type the info in on their computer and let me go. They said it would be ready in a few days. Skip ahead to one week later. My computer is not ready. I called the apple store and guess what? They said they never got my computer, and that they didn't have it at the store. I almost died. Before I started screaming at them, the goon said he would ask around. A few minutes later, he got back on the phone, and said they found it, and it would be done in a few days. Skip ahead another week. Another call of where the **** is my computer and guess what now. They put it at the back of the repair que again. My few day repair is now over 2 weeks. About five days later, It was finally ready for pickup. This is now 2.5 weeks in. I go there to pick it up and then they tried to charge me for the repair. I started laughing at this whole situation right in the store. I had apple care, and it was DOA, so WTF again. After another "talk" with the insane manager, they decided to give me the repair for free. That is the last transaction with apple I will ever make.
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I was responding to soundguyami's point that the person was at fault for buying the product in the first place.
The fact the the guy did not want to settle for a replacement, but wanted a non-defective 8600 or an alternative (which both do not exist) might have been a crucial point.
Here, Apple might have been in the situation to not only acknowledging that the 8600 is faulty and will be replaced (which they obviously did and do for 4 years from buying date) but now they also need to acknowledge that the only proper replacement would be a newer generation laptop.
Now THAT could count put to a real big amount of money much, much larger than the one Nvidia has to come up for (by replacing 8600/logicboard).
So, I think that's why they sent in those two mothership-connected lawyers with their silly attempts of denial.
I ask myself if this incident could possibly lead to any kind of claims of existing 8600 owners for replacement computers of a non-faulty generation.
I'd be in for it.
Here, Apple might have been in the situation to not only acknowledging that the 8600 is faulty and will be replaced (which they obviously did and do for 4 years from buying date) but now they also need to acknowledge that the only proper replacement would be a newer generation laptop.
Now THAT could count put to a real big amount of money much, much larger than the one Nvidia has to come up for (by replacing 8600/logicboard).
So, I think that's why they sent in those two mothership-connected lawyers with their silly attempts of denial.
I ask myself if this incident could possibly lead to any kind of claims of existing 8600 owners for replacement computers of a non-faulty generation.
I'd be in for it.
This comes back to what I said about nVidia - they (Apple) should have demanded a replacement of the defective GPU design with a non-defective from nVidia, even if the non-defective is the generation that followed the 8600 series and ends up costing nVidia money. What I think would be really pathetic is if Apple ends up giving nVidia a second chance when it comes to supplying GPU because believe me if they end up going back to nVidia then these maybe my last Apple products - if Apple can't get it through their thick skulls what a giant clusterf-ck nVidia is then pretty much all hope for them is lost.
My favorite posts are the fan boys defending apple. What part of "Known issue" do you not understand?
There is nothing to defend. They should have fixed it. Done!
However, when I hear class action suit I could scream. Has anybody ever seen any kind of an award other than lawyers getting rich?
The way these class action suits are settled, they might as well give everybody a coupon for 20% off on a toaster. (Nobody gets the toaster
This is why you don't buy some overpriced computer
Then why hang out in an Apple forum?
I'm glad that guy won. It was silly of apple to let it go to court.
My half brother had the same failure.. He paid $600 for a new logic board, and it failed again with the same symptoms.. The Genius told him to **** off. So I told him that Apple gives a 90 day warranty on the repair.. Turned out to be the Nvidia issue again.. He was reimbursed for the first repair, and the second repair free. The even gave him a new battery..
Pretty much ALL 8600M GT chips are faulty, it its a matter of time when they fail. So yes, they simply replace the faulty logic board with another one that is defective. Its not a matter of will it fail, but when it will fail!!
Tim Cook was likely never involved. I'm sure it started under Steve Jobs as well, they have nothing to do with issues like this.
My experience with Apple has been very different - GOOD different. I have been using Apple products since 1981. NUMEROUS times during that period when issues major or minor have come up, I have always been impressed with Apples handling of the issues. In two especially bad situations they came through with (MULTIPLE 'Out Of Warranty Repair'.
I had an iMac which I had purchased AppleCare for, and AFTER the extended warranty expired, capacitors on the Motherboard went bad. Apple replaced the Motherboard TWICE at ZERO COST to me, three months later (then early FIVE months outside the EXTENDED Warranty time, they replaced the Logic Board - again, at no cost.
I later had a 2008 White MacBook. Again outside of warranty period, the case developed a crack and one of the keys began sticking. Apple replaced the case AND KeyboRd / Track Pad assembly... again at no cost.
Tip: Like any other company on the face of the planet, there are good stores and bad, good Customer Service and bad. If I find that shining example of Stores or Emoyees, I go back to THEM when needed, and NEVER let anger rear it's head in. The conversation. Soon as you do, human nature is such that any communication that MAY have been taking place ENDS at that moment. If EVERY company acted as Professionally as Appme and their Emoyees, what a great world it could be...
I had an iMac which I had purchased AppleCare for, and AFTER the extended warranty expired, capacitors on the Motherboard went bad. Apple replaced the Motherboard TWICE at ZERO COST to me, three months later (then early FIVE months outside the EXTENDED Warranty time, they replaced the Logic Board - again, at no cost.
I later had a 2008 White MacBook. Again outside of warranty period, the case developed a crack and one of the keys began sticking. Apple replaced the case AND KeyboRd / Track Pad assembly... again at no cost.
Tip: Like any other company on the face of the planet, there are good stores and bad, good Customer Service and bad. If I find that shining example of Stores or Emoyees, I go back to THEM when needed, and NEVER let anger rear it's head in. The conversation. Soon as you do, human nature is such that any communication that MAY have been taking place ENDS at that moment. If EVERY company acted as Professionally as Appme and their Emoyees, what a great world it could be...
Wouldn't it have cost many many times more to litigate this in court than to just give the guy a new computer which Apple can get at cost? The bad PR alone is worth many thousands of dollars in lost sales.
That is also my experience with Apples genius bar. Sometime they seem to outright lie (like in the case of my Powerbook Ram Slot failure). But I don't think they lie, they just are clueless. Apple should train their people better regarding this stuff.
Seems to me this is more about precedent. Apple doesn't want people to think that they are just going to fix three year old computers that aren't under AppleCare for free regardless of what the supposed problem is.
The Genius at the Apple Store couldn't take the customers word that the problem was the graphics card. You simply can't make those technical decisions which result in parts and labor costs based on what a customer tells you. Too many people have no idea what they're talking about to make that a reliable source.
I'm not saying Apple is right in any of this. Far from it. But the initial disagreement occurred over a computer that couldn't be diagnosed.
The Genius at the Apple Store couldn't take the customers word that the problem was the graphics card. You simply can't make those technical decisions which result in parts and labor costs based on what a customer tells you. Too many people have no idea what they're talking about to make that a reliable source.
I'm not saying Apple is right in any of this. Far from it. But the initial disagreement occurred over a computer that couldn't be diagnosed.
Same thing happened to me
Wow, I had the same problem last Autumn. My 2008 MBPro (worth 2500 when bought) had graphic card problems. It started with screen shattering and ended with the computer not turning on at all. I called Apple and they told me that as it was outside warranty I would have to pay for the repair, fair enough.
I then took it to a authorized Apple repair centre (no Apple stores here) and they told me that Apple knew of this problem, but that my laptop was not covered because it was built 3 months before Apple introduced their return and fix policy, and that it would cost me about 700 to repair. I turned this down and instead bought a new iMac, however now that I know of this case I am wondering what my chances are of getting my old MBPro repaired/replaced.
Would anyone have any tips or has anyone had the same problem?
Wow, I had the same problem last Autumn. My 2008 MBPro (worth 2500 when bought) had graphic card problems. It started with screen shattering and ended with the computer not turning on at all. I called Apple and they told me that as it was outside warranty I would have to pay for the repair, fair enough.
I then took it to a authorized Apple repair centre (no Apple stores here) and they told me that Apple knew of this problem, but that my laptop was not covered because it was built 3 months before Apple introduced their return and fix policy, and that it would cost me about 700 to repair. I turned this down and instead bought a new iMac, however now that I know of this case I am wondering what my chances are of getting my old MBPro repaired/replaced.
Would anyone have any tips or has anyone had the same problem?
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yeah, but giving everybody with a (faulty by nature) 8600 a new laptop will sum up!
Lets make a list!