Brand new Apple Watch fell off my arm

Discussion in 'Apple Watch' started by xxray, Oct 4, 2018.

  1. xxray macrumors 6502a

    Joined:
    Jul 27, 2013
    #1
    Haven’t even had my Apple Watch 24 hours and it’s already dented and has scuffs and marks on the screen. I didn’t even know if I wanted to keep it, I was using my 2 weeks return window to see if it was worth it for me. I wasn’t doing anything strenuous when it fell off either, I was just working and it fell off randomly. I’m extremely upset now and worried that I can’t return a product that might not even have enough value to me. What can I do? What are my options? It fell off again later again too but I caught it. It seems like a defect in my watch band or something. Please give me advice of what I can do. I’m really upset.
     
  2. dotzero123 macrumors regular

    dotzero123

    Joined:
    Sep 3, 2018
    Location:
    Philadelphia Suburbs
    #2
    I’m sorry this happened to you! I’ve never had an Apple Watch fall off. What band were you using? You might contact apple support but I’m not sure what they’ll do for cosmetic damage. Hope they can help
     
  3. jterp7 macrumors 6502a

    Joined:
    Oct 26, 2011
    #3
    if it fell due to the defect, can't hurt to check with apple store to see what they can do. As always can't hurt to ask at the least.
     
  4. pullfocus macrumors 65816

    pullfocus

    Joined:
    Sep 17, 2009
    Location:
    LA, CA
    #4
    First question is, was it a third party band?
     
  5. trollied macrumors member

    trollied

    Joined:
    Nov 22, 2009
    Location:
    Hope Valley, UK
    #5
    I've had an Apple Watch since they launched, and I've never had this happen - using many different types of strap, both first-party and third-party. Not even close.

    What sort of band are you using?
     
  6. rsxmachine macrumors 6502a

    Joined:
    Dec 19, 2007
    #6
    It shouldn't fall off. Could be band defect but unlikely. Maybe you are not putting on correctly? In any case not much you can do but plead to apple or if you bought with credit card, some have a 90 day protection.
     
  7. xxray thread starter macrumors 6502a

    Joined:
    Jul 27, 2013
    #7
    I’m using the black sport band that came with the watch
     
  8. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
    #8
    The black sport band? We're you wearing it correctly? with the excess tucked UNDER?

    I've had an apple watch since they launched and only had sport bands and my watch has never fallen off?????!!!!!!!
     
  9. xxray thread starter macrumors 6502a

    Joined:
    Jul 27, 2013
    #9
    Yes, excess was tucked under.
     
  10. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
    #10
    so can you explain what, exactly, happened that it fell off?

    did it come untucked, then "unclipped" from the little stainless piece? or did it come apart at the watch on one side or the other? or did it the band break?

    I re-read the original post... and can't wrap my head around the "fell off randomly"

    do you wear it tight enough? (still can't see it falling off just standing or sitting there even if it's loose)
     
  11. ftaok macrumors 603

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #11
    Can you explain how it falls off? Does the band get unlatched? I have a Nike band, but it's pretty much the same as the regular sports band. The way it works seems designed to not be able to fall off, unless you catch it on something. I guess if I were on the last hole, there may not be enough to slip through under the other end and something could happen.

    Or did it slip out where the band connects to the watch?
     
  12. porkrind macrumors regular

    porkrind

    Joined:
    Jun 30, 2015
    #12
    I'm still confused. What _exactly_ happened? Did the band unsnap? Did the lugs come out of the watch itself? Is the metal 'nub' snug in it's hole?
     
  13. xxray thread starter macrumors 6502a

    Joined:
    Jul 27, 2013
    #13
    Here is the damage done:

    [​IMG]
    Small scuff on bottom left corner

    [​IMG]
    [​IMG]
    Small dents/dots on screen
    --- Post Merged, Oct 4, 2018 ---
    It literally just fell off/Came unsnapped. You know how you snap it in the holes? It just undid itself. The first time happened while I was walking. The second time, when I caught it, it happened when I was standing talking to a friend and had my hand gripping my backpack sling/thing you put over your shoulder.
     
  14. upnorth85 macrumors 6502a

    upnorth85

    Joined:
    Oct 2, 2011
    Location:
    MN, USA
    #14
    I am a pretty sloppy person. I have always used iphones with Apple case and a screen protector. I have had an apple watch since series 0. I always bought a stainless steel watch. This time I bought an Aluminum watch. Seeing the big dent in your watch I am thinking I should have stuck to an SS watch in case it falls. I never use Apple's plastic bands. I use their Milanese band. Hard for the watch to slip.
     
  15. ftaok macrumors 603

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #15
    That sucks. I'm playing around with my AW and it takes considerable force to unlatch the band from the little pin. Perhaps your band is defective (or at least the hole that you use) and requires too little force to unlatch. I literally have to tug it to get it to unlatch.
     
  16. NYhoosier macrumors newbie

    Joined:
    Aug 1, 2012
    #16


    The short band is on backwards and that would cause it to come undone. Sorry for your misfortune.
     
  17. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
    #17
    Dude.... the side with the knob is UPSIDE DOWN

    You should not see any writing on the outward side of the band. the little know should face UP.

    you lay the holey side OVER the other band and press DOWN on the knobby thing, then slide the excess through the hole and under the band (next to your skin)

    i'd take a pic, but i'm wearing a nylon band today.....
     
  18. pullfocus macrumors 65816

    pullfocus

    Joined:
    Sep 17, 2009
    Location:
    LA, CA
    #18
    I think I see the issue here.

    The wording on the band should be on the inside, not the outside. You had it upside down.
    That could have been why it didn't function properly.
     
  19. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #19
    The last image shows the band is on backwards.

    How did it fall off did the band detach from the watch body, putting it on backwards might explain it.
     
  20. drlunanerd macrumors 68000

    drlunanerd

    Joined:
    Feb 14, 2004
    Location:
    UK
    #20
    You haven't attached the strap correctly to the watch. One of the straps is upside down - the one that says "44mm".
     
  21. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
  22. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #22
    You need to read the other replies.
     
  23. mcdj macrumors G3

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #24
    DOH
     

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79 October 4, 2018