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Brand new Apple Watch fell off my arm
- Thread starter xxray
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Because poor design causes user errors.
The poor design in this case is the S4 packaging. Previous generations came with the watch attached to the bands. As soon as you opened the box you saw (and learned) the correct connection.
With S4 bands packed separately, the user is left to assemble the watch the right way.
Previous watches came in the box with the band already attached. AW4 has them separate. So I could see this happening. I don't even think there are clear instructions how to put them on. I knew about the writing being on the inside but it took me a little while to remember which strap went on the top and which on the bottom
There's a few signs that I would imagine most people, if they were paying attention, would be able to notice that its not assembled properly. The band doesn't lock into the watch if installed upside down. The writing on the band is facing out. The whole latching mechanism would be really awkward in this orientation.
Also, I could somewhat understand the desire to attempt to extract sympathy from an Apple store employee if the watch was destroyed, but for a couple minor dings that in no way affect normal usage?
Do they not have those little illustrations inside the band packaging explaining how to fit it correctly?
sorry about this man - I'd inquire about your return policy. Go to one store and see what they say and be honest.
Many products need assembly before use and I’m sure there are some basic instruction inside the box. Also, you bring the example of past generations but you forget that not all watches came with a sports band to begin with. What if someone that initially bought a watch with a leather band decides to buy a sports band? He is going to receive the exact same sports band package that Watch 4 is shipping with. Finally, there is an obvious difference between the top and the bottom of the bands even excluding the serial numbers and the mechanism also doesn’t lock properly.
No. I looked at a picture online to make sure I was putting on the band correctly.
If a user already had a sport band attached, then they can easily see which way round things fit - so changing to eg a leather band is a simple case of copying how your watch was previously attached.
As mentioned, the new AW4 doesn't come with the straps attached, plus they do attach either way round so it is completely possible to put them on back to front.
Yes but that’s a big IF either way since not all models come with a sports band (attached or not). Also they don’t attach either way. The mechanism won’t lock the other way around.
I just don’t see how someone can argue to Apple that it is a design flaw. Not when instructions are included and the same design has been around for years.
The outer box packaging unwraps and is full instructions on how to setup and attach your bands. This is clearly a case of user error.
OP was going for the Minnie Pearl style.
Yeah, this. I obviously didn't do that earlier this week, but that was the exception. I've never thought that the little bump on the strap looked all that reassuring, in terms of a secure hold. Looks are deceiving in this case, though!
You're right. Under ideal conditions, most people won't have a problem. But a good consumer product must anticipate other situations. Users who are partially sighted or lacking fine motor skills, for example.
That may be why previous generations came with the band attached, even though many here expressed an interest in buying their watch and band separately, mix-and-match style.
I had the same thing happen to me . Mine has fallen off many times. Today it fell and cracked .
[doublepost=1555515510][/doublepost]My Apple Watch falls off often . Today it fell and cracked . I’ve had it 4 months now . The band that it comes with isn’t secure .
Yes, it was put on correctly . The band comes out of the holes .
[doublepost=1555518980][/doublepost]Yes, the bands comes out of the clasp .
if you're currently on the smaller strap, have you tried using the longer one as suggested here? -- https://forums.macrumors.com/threads/brand-new-apple-watch-fell-off-my-arm.2145557/#post-26618423
Yeah but come on. The wording, the different shape of the underside, not to be mean but that's just inexcusable to put it on backwards.
I’m not trying to be condescending but it’s like putting a baseball cap or pants on upside down. You almost have to work to get it wrong and not notice that something isn’t right. Sorry about the falling off though.
Just return it. Take it back and tell them you don’t want it anymore. If they ask about the damage tell them what happened but don’t bring it up. I’m pretty sure there return policy is a 14 day no questions asked (with receipt).
I have the edition and one day was sporting a new band that matched my shirt perfectly. As I was getting ready to leave the watch was overcome by gravity.
Panic set it followed by a thorough inspected.
Luckily there was no damage.
The next stop was at the trash can where the third party band was deposited.
That too marked the day I stopped buying 3rd party bands
I would take the time to review Apples legal policy, given your advice isn’t accurate. If the product is damaged within the return period, read below:
“Returned products......a refund will be issued within 10 business days provided the return is in its original, undamaged and unmarked condition.
“For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product.”
https://www.apple.com/legal/sales-support/sales-policies/retail_us.html
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