Ughhhhh. 
I’m kicking myself. Thank you guys. At least I know what was going wrong now.
I’m kicking myself. Thank you guys. At least I know what was going wrong now.
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Brand new Apple Watch fell off my arm
- Thread starter xxray
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Head to the Apple store, and explain what transpired. They might show some mercy, seeing how this is your first watch.Ughhhhh.
The band can slide out from the watch itself if you attach the band upside down too. It wont lock properly...
Why should Apple replace his watch because of user error? It's perfectly usable with a couple minor cosmetic blemishes. Things that would happen after a while naturally in everyday use. And if he decides the watch isn't worth the money Apple is usually very lenient when it comes to returns.
Because Apple has been known to help out people who made an "honest" mistake.
Apple extends some mercy, and the user may end up buying other products in the future, that far exceeds the cost of Apple replacing the watch for him. From that perspective, it could be a win for Apple.
You know, I've never put the band on upside down, but I am surprised we do not see a lot more examples of this. Maybe not on a macrumors type forum, but in general. Apple should have designed the bands so it is impossible to put on backwards.
Not saying the design is bad, just saying it could have been improved, if it couldn't attach upside down.
Yes Apple does on occasion forgive an honest mistake. But it should not be an expectation.
I am smiling, a little, sympathetically because I managed to attach one side of a Nike+ sport band upside down last week and, of course, it doesn't lock in securely. I thought the band had gotten worn - turned out it was just user error. I could have had the same outcome as the OP.
I do not change bands often but when I do I push both ways to make sure the lug is locked to the band.
I do this too... Especially if you want to jump into the 3rd party band world, if you do not, it may not lock even inserted the right way.
I have had my apple band not lock until I giggled it back and forth, so even with Apple's bands I do it.
I do not think the OP was expecting anything. We are just letting him know that there is a possibility.
I have witnessed a guy dropping his brand new 8+ just outside of the Apple store door. There were tears in his eyes as the screen shattered big time. Two Geeks came out and asked him to come back in, everyone was watching and CLAPPED as Apple presented him with another new phone. It was something to see!
I don't think anyone is debating that.
Yikes, sorry to hear that happened to you. I've seen a lot of people put bands on incorrectly. Even in store I've seen users try watches on and they attempt to change the band only to be corrected by the Genius.
I do agree with others, head to the Apple Store and explain the situation. Be completely open and honest, they might be able to do something. They've been known to help users with so many random things, it wouldn't shock me if they switched your device. Worst thing here is you lose some gas and time.
I do agree with others, head to the Apple Store and explain the situation. Be completely open and honest, they might be able to do something. They've been known to help users with so many random things, it wouldn't shock me if they switched your device. Worst thing here is you lose some gas and time.
This. Honesty is the key.
Anecdote: I was with a friend when he brought in his water-logged iPhone for repair. When the tech asked what happened, he was honest about dropping it in a puddle while exiting his car.
The tech came back with a brand new phone as a replacement, no charge. The tech said, "Do you know that you're the only person who has been honest about their phone getting wet? I see so many phones with water damage, and nobody ever acknowledges their mistake. They simply, say 'I don't know why it stopped working... etc'. " He got a new phone because of honesty and Apple won big points for being so cool about it.
They did. The band will get no lock when you slide it into the watch "upside-down". I tried it. This is a very weird mistake to be honest.
If the Store won’t take it back, rather than sell it buy AppleCare online and pay the deductible to swap out the Watch.
We are meticulous with our Apple products. There are thousands of people who aren’t as knowledgeable about the products as we are.
This design works, but it could have been improved by engineering it so the bands could only fit the channel in the correct orientation. By fit, I mean even slide in at all. An example is put a groove in the watch, and a matching tongue on the bands that is offset (just an idea). Or the opposite, a tongue in the watch opening, and a groove in the band.
I’m thinking about my 70+ year old parents trying to figure this out without being warned about it locking. I mean, we have an example of someone who frequents an Apple related forum who didn’t even realize it until it was pointed out...
No engineering required. Apple could just make the writing on the inside of the band really big and obvious. Make it a lurid color too?
Nobody would attach it the wrong way because it would look ugly.
Nobody would attach it the wrong way because it would look ugly.