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Brazil Demands Apple Explain How iPhone Owners Can Obtain Battery Replacements

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Original poster
Apr 12, 2001
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Brazilian state agency Procon-SP today asked Apple to better explain why it has implemented power management features in older iPhones and how Brazilian iPhone users can obtain battery replacements, reports Reuters.

In a blog post on the Procon-SP website, the agency says that it sent a notice to Apple on Wednesday demanding information on how iPhone customers can replace their batteries, what models are included in the action, how long replacements will be available for, and the cost in Brazil.

Image via iFixit

Procon-SP attempted to deliver a notice to Apple this morning, which Apple refused to sign, but the demand for information was left at the front desk and the agency is giving Apple 10 days to respond.

It is not clear what will happen if Apple does not provide the info, but Reuters says Procon-SP has the power to levy fines or propose legal action against Apple.

Apple first announced plans to begin offering reduced-cost battery replacements in late December to provide a fix for customers who have noticed their iPhones slowing down due to power management features impacting older devices with degraded batteries.

Initially, Apple said that low-cost battery replacements would be available starting in late January, but later moved the timeline up. In the United States, battery replacements are priced at $29 and are available for the iPhone 6 and newer. Pricing on battery replacements varies in other countries.

Customers in need of a battery replacement should contact Apple's support staff in their country to initiate the replacement process. Reduced cost batteries will be available through the end of 2018.

Article Link: Brazil Demands Apple Explain How iPhone Owners Can Obtain Battery Replacements
 

gavroche

macrumors 65816
Oct 25, 2007
1,335
1,346
Left Coast



Brazilian state agency Procon-SP today asked Apple to better explain why it has implemented power management features in older iPhones and how Brazilian iPhone users can obtain battery replacements, reports Reuters.

In a blog post on the Procon-SP website, the agency says that it sent a notice to Apple on Wednesday demanding information on how iPhone customers can replace their batteries, what models are included in the action, how long replacements will be available for, and the cost in Brazil.


Image via iFixit
Procon-SP attempted to deliver a notice to Apple this morning, which Apple refused to sign, but the demand for information was left at the front desk and the agency is giving Apple 10 days to respond.

It is not clear what will happen if Apple does not provide the info, but Reuters says Procon-SP has the power to levy fines or propose legal action against Apple.

Apple first announced plans to begin offering reduced-cost battery replacements in late December to provide a fix for customers who have noticed their iPhones slowing down due to power management features impacting older devices with degraded batteries.

Initially, Apple said that low-cost battery replacements would be available starting in late January, but later moved the timeline up. In the United States, battery replacements are priced at $29 and are available for the iPhone 6 and newer. Pricing on battery replacements varies in other countries.

Customers in need of a battery replacement should contact Apple's support staff in their country to initiate the replacement process. Reduced cost batteries will be available through the end of 2018.

Article Link: Brazil Demands Apple Explain How iPhone Owners Can Obtain Battery Replacements

I think Apple should just insert that power management feature as a toggle option in settings... defaulted to off. Let the users decide if they want to use it... and it would instantly kill all the lawsuits and nonsense being lobbed at them. We sadly live in a world now where people want to see negative in everything, and use it as a tool to get free stuff.
 
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Seoras

macrumors 6502a
Oct 25, 2007
539
990
Scotsman in New Zealand
It's a fair question. I'm in New Zealand, which has no Apple Stores, and I'd like a new battery replacement for my old iPhone 6Plus my wife is using.
Where/Who do I take it to? How much will it cost? I tried looking on the Apple NZ website but it's useless.
The Apple response, and offer, only covers the USA so far...
 
Comment

RealAppleFan

macrumors newbie
Oct 30, 2017
27
255
Apple deserves the backlash; this was the final straw:

1. Removed headphone jack
2. Removed usb a from macbook pro
3. Notch
4. Rare iMac updates; no Mac Pro trash can update
5. Intentionally slowing down iPhones, and would have kept doing it secretly if they didn't get caught

As an iPhone, Mac Pro, iPad, iMac, and Apple TV owner, I'm very happy for this PR nightmare for Apple.
 
Comment

Seoras

macrumors 6502a
Oct 25, 2007
539
990
Scotsman in New Zealand
Apple deserves the backlash; this was the final straw:

1. Removed headphone jack
2. Removed usb a from macbook pro
3. Notch
4. Rare iMac updates; no Mac Pro trash can update
5. Intentionally slowing down iPhones, and would have kept doing it secretly if they didn't get caught

As an iPhone, Mac Pro, iPad, iMac, and Apple TV owner, I'm very happy for this PR nightmare for Apple.

"Real Apple Fan" (who is a newbie) and trying to steer Apple folks away from Apple. Hmm....
 
Comment

aaronlionsheep

macrumors newbie
Dec 6, 2017
13
37
Apple deserves the backlash; this was the final straw:

1. Removed headphone jack
2. Removed usb a from macbook pro
3. Notch
4. Rare iMac updates; no Mac Pro trash can update
5. Intentionally slowing down iPhones, and would have kept doing it secretly if they didn't get caught

As an iPhone, Mac Pro, iPad, iMac, and Apple TV owner, I'm very happy for this PR nightmare for Apple.

I didn't know Apple was forcing you to buy their products. That must suck, being forced to buy a product you won't even like.

I'm tired of hearing "Apple doesn't innovate anymore..." and everyone complains when something changes that they don't like.

Here's a list of replacements for your Apple products:
Android phone with headphone jack
Microsoft surface pro
Custom desktop PC
Samsung tablet
Amazon fire stick
 
Comment

hobspain

macrumors regular
Mar 29, 2010
115
81
I am surprised the EU hasnt said anything. I guess they are too busy making Döner Kebab and „too dark“ fried french fries illegal

It seems you have never set foot on any of the many different european countries.
[doublepost=1515022041][/doublepost]
Customers in need of a battery replacement should contact Apple's support staff in their country.....

The problem is that in some countries there is no Apple Staff as there are no Apple Stores. This is the case in Peru, where I was quoted 700 soles (about $217 USD) for a change of battery of my iPhone 6S. I doubt that authorised Resellers will de allowed to do that battery change for anything close to $29.
 
Comment

Yumbo

macrumors 6502
Oct 1, 2011
321
60
Australia
It's a fair question. I'm in New Zealand, which has no Apple Stores, and I'd like a new battery replacement for my old iPhone 6Plus my wife is using.
Where/Who do I take it to? How much will it cost? I tried looking on the Apple NZ website but it's useless.
The Apple response, and offer, only covers the USA so far...

NZ website says $49.
[doublepost=1515022895][/doublepost]



Brazilian state agency Procon-SP today asked Apple to better explain why it has implemented power management features in older iPhones and how Brazilian iPhone users can obtain battery replacements, reports Reuters.

In a blog post on the Procon-SP website, the agency says that it sent a notice to Apple on Wednesday demanding information on how iPhone customers can replace their batteries, what models are included in the action, how long replacements will be available for, and the cost in Brazil.


Image via iFixit
Procon-SP attempted to deliver a notice to Apple this morning, which Apple refused to sign, but the demand for information was left at the front desk and the agency is giving Apple 10 days to respond.

It is not clear what will happen if Apple does not provide the info, but Reuters says Procon-SP has the power to levy fines or propose legal action against Apple.

Apple first announced plans to begin offering reduced-cost battery replacements in late December to provide a fix for customers who have noticed their iPhones slowing down due to power management features impacting older devices with degraded batteries.

Initially, Apple said that low-cost battery replacements would be available starting in late January, but later moved the timeline up. In the United States, battery replacements are priced at $29 and are available for the iPhone 6 and newer. Pricing on battery replacements varies in other countries.

Customers in need of a battery replacement should contact Apple's support staff in their country to initiate the replacement process. Reduced cost batteries will be available through the end of 2018.

Article Link: Brazil Demands Apple Explain How iPhone Owners Can Obtain Battery Replacements

R$149 right there on website.
 
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SwiftBunny

macrumors member
Feb 4, 2015
39
30
It's a fair question. I'm in New Zealand, which has no Apple Stores, and I'd like a new battery replacement for my old iPhone 6Plus my wife is using.
Where/Who do I take it to? How much will it cost? I tried looking on the Apple NZ website but it's useless.
The Apple response, and offer, only covers the USA so far...
They gave responses for several other countries in several languages today...
 
Comment

coolfactor

macrumors 601
Jul 29, 2002
4,832
5,090
Vancouver, BC
It's a fair question. I'm in New Zealand, which has no Apple Stores, and I'd like a new battery replacement for my old iPhone 6Plus my wife is using.
Where/Who do I take it to? How much will it cost? I tried looking on the Apple NZ website but it's useless.
The Apple response, and offer, only covers the USA so far...


I honestly think this is part of the problem... your “old” 6 Plus?

It very well may benefit from a new battery, but calling it old is a stretch.

I hope, within a year, that Apple can deliver mind-blowing battery tech beyond anything the competition can offer.
[doublepost=1515024122][/doublepost]
It seems you have never set foot on any of the many different european countries.
[doublepost=1515022041][/doublepost]

The problem is that in some countries there is no Apple Staff as there are no Apple Stores. This is the case in Peru, where I was quoted 700 soles (about $217 USD) for a change of battery of my iPhone 6S. I doubt that authorised Resellers will de allowed to do that battery change for anything close to $29.

That’s a good question. Does the $29 cover the service of actually installing the new battery? If so, it’s actually a killer deal, and people should be very grateful.

I recently had my iPhone SE replaced to due a dead battery (would not charge or turn on), and that cost me $200 + the monthly warranty fee that I was already paying for a year. I found that rather high, but I have a working phone again.
 
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gugy

macrumors 68040
Jan 31, 2005
3,446
4,249
La Jolla, CA
Foda-se Brasil. País no buraco cercado por corrupção por todos os lados. Vergonha.
Vamos ver quando o povo vai tomar vergonha na cara.
 
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mariusignorello

macrumors 68000
Jun 9, 2013
1,857
2,604
Apple deserves the backlash; this was the final straw:

1. Removed headphone jack
2. Removed usb a from macbook pro
3. Notch
4. Rare iMac updates; no Mac Pro trash can update
5. Intentionally slowing down iPhones, and would have kept doing it secretly if they didn't get caught

As an iPhone, Mac Pro, iPad, iMac, and Apple TV owner, I'm very happy for this PR nightmare for Apple.
Oh yeah, go and wish that the company that controls “your” devices sinks and burns. That will end well.

Seriously? Is this really how people think?
 
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scottishwildcat

macrumors 6502
Oct 24, 2007
253
255
Comment

Seoras

macrumors 6502a
Oct 25, 2007
539
990
Scotsman in New Zealand
NZ website says $49.
[doublepost=1515022895][/doublepost]

R$149 right there on website.

OK and where/who do I take it to? Got a url to that website page?
[doublepost=1515028852][/doublepost]
I honestly think this is part of the problem... your “old” 6 Plus?

It very well may benefit from a new battery, but calling it old is a stretch.

I hope, within a year, that Apple can deliver mind-blowing battery tech beyond anything the competition can offer.
[doublepost=1515024122][/doublepost]

That’s a good question. Does the $29 cover the service of actually installing the new battery? If so, it’s actually a killer deal, and people should be very grateful.

I recently had my iPhone SE replaced to due a dead battery (would not charge or turn on), and that cost me $200 + the monthly warranty fee that I was already paying for a year. I found that rather high, but I have a working phone again.

Yep "old". When it was "new" it's battery lasted 2 days and it was super quick.
Now it's battery is good for 1/2 a day and it's as slow as treacle. It's not "new", anymore is it?
No amount of re-wording and mind games is going to fix the tech.
[doublepost=1515028923][/doublepost]
As opposed to a die-hard apple fan who can't ever see Apple doing anything wrong like you

Selective reading there. Read my other post on this thread.
 
Comment

fpsBeaTt

Suspended
Apr 18, 2010
503
212
Apple deserves the backlash; this was the final straw:

1. Removed headphone jack
2. Removed usb a from macbook pro
3. Notch
4. Rare iMac updates; no Mac Pro trash can update
5. Intentionally slowing down iPhones, and would have kept doing it secretly if they didn't get caught

As an iPhone, Mac Pro, iPad, iMac, and Apple TV owner, I'm very happy for this PR nightmare for Apple.

1. Good
2. Good, replaced with something better
3. Better than alternatives, and good
4. iMac updates have been fine; yes, trash can is trash
5. Situation is remedied, deal with it
 
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