I wrote them a bug report about poking the button in the iCloud settings that says "Sign Out" and having the next dialog box being titled "Delete Account". They got back to me and said that was the way they've always done it, so they weren't going to change it. Nice.
Back when I worked at IBM in the 80s, and IBM was the "evil empire", customers got that "Working as designed" answer and called it "Broken as designed."