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I wrote them a bug report about poking the button in the iCloud settings that says "Sign Out" and having the next dialog box being titled "Delete Account". They got back to me and said that was the way they've always done it, so they weren't going to change it. Nice.

Back when I worked at IBM in the 80s, and IBM was the "evil empire", customers got that "Working as designed" answer and called it "Broken as designed."
 
Apple really should leave cloud services to someone else. Do hardware and software not the other stuff.

Their race to out do Google seems to be backfiring on them.

Apple never have and never will get online services correct.
 
i cant wait to hear whats gonna go wrong with apple pay.

"oops everything u bought was charged in € and 19% tax"
 
Come on guys. this is clearly a feature!

You wipe your phone, your iCloud gets wiped too. It's called Jennifer-Lawrenced!!!
 
This happened to me Monday. I had to contact Apple as all the apps like iMovie, pages etc were deleted and I would have to pay to redownload them. They sent me codes to download them for free.
 
Oh no. This won't help the perception that Apple can't do services right. 3 years into iCloud and it's still sort of a confusing mystery at times why things sync sometimes and not others. Starting to think the doubters may be right.
 
It's starting to look like Apple is spending all their time worrying about the fashion world with the :apple:Watch and letting others things slide. Like quality control and testing. This iOS 8 roll out has been pathetic.
 
What the hell happened to waiting to release stuff because "Details matter"? I know Apple wasn't perfect under Jobs but it wasn't this bad. The company seems too lax.

You clearly were not around when Jagwar had the mother of all bugs. Your home folder just vanished. Forever. That led to way more wailing and gnashing of teeth than just losing your iWork documents.

Tim the bean counter is in charge. The person who put the user's experience first and money second died back in 2011.

True. Apple stuff used to be so cheap before Tim took over.
 
Back when I worked at IBM in the 80s, and IBM was the "evil empire", customers got that "Working as designed" answer and called it "Broken as designed."

Actually, these days, I think IBM could do a lot to help fix what's wrong with Apple's cloud services. Apple has always struggled with web services.
 
You know when I think things at Apple started to go to pieces? It's the day that "they" decided "Save" and "Save As..." were too complicated. Think back about it.
 
The iOS QA manager needs to be sacked imedently. Tim Cook is being to soft. This release is in the same scope as Apple maps in terms of being a mess.
 
It's starting to look like Apple is spending all their time worrying about the fashion world with the :apple:Watch and letting others things slide. Like quality control and testing. This iOS 8 roll out has been pathetic.

THIS week, they're retailing NOT detailing. They got the BLING out in full force, in Paris.
 
I'm seriously getting sick and tired of this *****.

Serious bugs, software features being added and then removed only a short time later (photo stream becoming iCloud Photo Library), shoddy implementations ala iCloud Drive.

Apple isn't the company it once was.

I used a surface for the first time today and it looks so much better and more coherent than iOS does at the moment.
 
I dunno... wouldn't you blame Craig Federighi (senior vice president of Software Engineering)... or Eddy Cue (senior vice president of Internet Software and Services) ?

Yes... Tim Cook is the big boss... but the people with boots on the ground (testing, or rather not testing this software) seem to be the ones responsible for these errors.


Cook doesn't use Apple products?
 
Tim needs to double down on the T and V.

That's Testing and Verification not Tonic and Vodka, although he probably needs to double down on that as well come to think of it.
 
iOS releases under Jobs were much more iterational -- a few new APIs, some skeuomorphic doodads, that's about it. But under Cook, technical advancement has vastly increased in pace not only with iOS, but also ancillary systems it touches (iCloud, Apple Pay, Touch ID).

Doing while keeping to a yearly release schedule is IMO causing these software quality issues. The software engineers simply don't have enough time to work all the bugs out. I think Apple should move to a two-year iOS schedule, because I don't know what else can solve it but time. Throwing more engineers at a problem only helps to a certain point.

More and broader user testing.

I really don't understand how something as basic as WiFi can be as messed up as it is. How could they not see this? All I can assume is that there's something different about the networks I use than what Apple tested on. Broader testing is the key.

There's also an argument for more frequent releases rather than rolling Apple Pay, Apple Watch, Health Kit and iCloud updates all into one release along with core OS improvements, making Safari and Messages prettier and support for new hardware.

There's no need for a big splash. Release the new OS, a month later hold a press conference about Health Kit, a month later Apple Pay, a month later show iPhone 6, etc. Pipeline the releases so your test team can focus on one set of new features at a time.

Honestly, I think people would get jazzed about their devices upgrading month by month. Sure there's still interop issues, but even those are easier to handle when you look at them one set at a time.
 
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