Bug in iOS 8's 'Reset All Settings' Option Also Erases iCloud Drive Documents

Discussion in 'MacRumors.com News Discussion' started by MacRumors, Sep 29, 2014.

  1. MacRumors macrumors bot

    MacRumors

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    It appears that there may be a serious bug with the "Reset All Settings" option in iOS 8, causing users who activate the feature to lose all of their iWork documents stored in iCloud Drive. According to multiple posters on the MacRumors forums, using the "Reset All Settings" option under General --> Reset has caused documents to be permanently deleted from iCloud Drive.

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    The "Reset All Settings" option explicitly says that "No data or media will be deleted," and it is meant to reset all user preferences to the default out-of-the-box settings. That the option is deleting iCloud Drive documents appears to be a serious bug, though it may be limited to Apple's own iWork apps like Pages, Keynote, and Numbers. One user had all of his iWork documents wiped by using "Reset All Settings," while other app information remained in iCloud.

    In our own testing, using "Reset All Settings" deleted all iWork documents stored in iCloud Drive on the iPhone and on iCloud.com. After allowing time for syncing to a Mac running OS X Yosemite, all of the documents disappeared from that machine as well. Preview and TextEdit documents, which cannot be accessed on the iPhone, remained untouched on the Mac.

    There appears to be no simple way to recover iCloud Drive documents that have been erased by "Reset All Settings" in Yosemite, and several people who have been affected by the bug are now in contact with Apple support in an effort to retrieve their documents. A Mavericks user was, however, able to recover his files from a backup folder, and OS X Yosemite users may also have luck with recovering files via Time Machine.

    One user said that Apple was waiting on engineers to investigate the issue, while another said his account had been placed in troubleshooting mode to attempt to recover the data.

    Introduced with iOS 8 and OS X Yosemite, iCloud Drive is Apple's answer to cloud-based storage services like Dropbox. iCloud Drive allows users to store a variety of documents like spreadsheets, PDFs, images, and more, accessing them on any device. Currently OS X Mavericks users can access iCloud Drive documents via iCloud.com, but iCloud Drive will be fully functional in October, after OS X Yosemite is released.

    Users who have iCloud Drive enabled may want to refrain from using the "Reset All Settings" option on their devices for the time being, in order to avoid accidentally erasing important documents stored in iCloud Drive.

    Article Link: Bug in iOS 8's 'Reset All Settings' Option Also Erases iCloud Drive Documents
     
  2. Medic311 macrumors 68000

    Medic311

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    #2
    Wow, iOS 8 just keeps getting worse and worse
     
  3. MacLawyer macrumors regular

    MacLawyer

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    #3
    Quality Control???

    What's going on with Apple lately?
     
  4. Just sayin... macrumors member

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    #5
    Bendgate deniers will probably claim this doesn't happen either.
     
  5. jrath1 macrumors member

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  6. theheadguy macrumors 65816

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  7. baryon macrumors 68040

    baryon

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    #8
    The only way you can truly own any personal data is if there are at least two physical copies in your possession.
     
  8. Alenore macrumors 6502

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    #9
    Tomorrow, dozen of "clever" pictures about it on Samsung, LG, Nokia, ... twitters.
     
  9. AlabamaSlammer macrumors 6502

    AlabamaSlammer

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    #10
    Apples PR department must be going nuts right now
     
  10. Orlandoech macrumors 68040

    Orlandoech

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    #11
    Lovely, just lovely.

    I would be screwed if I didn't read these forums so frequently.
     
  11. FSMBP macrumors 68020

    FSMBP

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    #13
    What the hell happened to waiting to release stuff because "Details matter"? I know Apple wasn't perfect under Jobs but it wasn't this bad. The company seems too lax.
     
  12. antmarobel macrumors 6502

    antmarobel

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    #14
    And that's Apple overcoming itself day by day :p
     
  13. rwilliams macrumors 68040

    rwilliams

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  14. AppleFan115 macrumors regular

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    #16
    You're reseting it wrong.

    Also, we're testing it wrong.
     
  15. mdelvecchio macrumors 68040

    mdelvecchio

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    #17
    show me a single video of a phone bending in front pockets, please. not just a bunch of dumbasses trying to break them on purpose.
     
  16. Antoni Nygaard macrumors 6502a

    Antoni Nygaard

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    #18
    AHA, that's why my documents were gone on my iPad in pages yesterday when i opened it.
     
  17. VertexWolf macrumors newbie

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    #19
    I expect this from Microsoft, not Apple.

    Someone should be fired over this one, this is major.
     
  18. Orlandoech macrumors 68040

    Orlandoech

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    #20
    It's "you're" for "you are" not "your" for being possessive.
     
  19. BeyondtheTech macrumors 68020

    BeyondtheTech

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    #21
    Hmm... What to call this one... #WipeGate? #ResetGate?
     
  20. Komrad808 macrumors member

    Komrad808

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  21. lobbyist macrumors regular

    lobbyist

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    #23
    No, that's not it.

    You're resetting it wrong.
     
  22. bpeeps macrumors 68020

    bpeeps

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    #24
    Maybe this will prompt Apple to stop the inter-departmental bickering for company cohesiveness and unity when testing and rolling out new software/hardware if there's any truth to the article that explained why 8.0.1 happened.
     
  23. andrewlgm macrumors 6502

    andrewlgm

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    #25
    What the h... is going on with iOS 8? I've been considering a switch from google drive to iCloud drive for a while now since I installed Yosemite. But maybe, just maybe, I'll hold off.
     

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